At a Glance
- Tasks: Lead a passionate team and create a welcoming environment for customers.
- Company: Join a multi-award-winning family business with 20 stores across the South East.
- Benefits: Enjoy a competitive salary, generous annual leave, and a 30% staff discount.
- Other info: Extra paid day off for your birthday and opportunities for career growth.
- Why this job: Make a real impact in a warm, engaging gift shop atmosphere.
- Qualifications: Two years of store management experience and a positive attitude.
The predicted salary is between 29000 - 29000 £ per year.
This job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board. A multi-award-winning lifestyle family business with 20 stores across the South East, specialising in beautiful, inspiring gifts, cards and books for friends, family and your home. We are looking for an outstanding Store Manager to join the BTL family at our store in CRANLEIGH. You will need to have a real passion for our beautiful products and a natural warmth that will engage your team.
About You
The most important aspect of this job is to have the ability to confidently create and lead a happy, engaged and motivated team. As a Store Manager, you will preferably have at least two years of store management experience, an excellent work ethic and a positive attitude, creating a welcoming environment for our customers and ensuring the smooth running of your store.
Responsibilities
- Ensure our outstanding Customer Service Standards are maintained
- Take responsibility for reaching set financial targets and KPI's without pressure selling
- Adhere to and follow our policies and procedures
- Ensure all rotas and administrative tasks are completed in a timely manner
- Maintain excellent product presentation and knowledge in line with our company standards
- Follow good housekeeping principles by ensuring the store and staff areas are clean and tidy at all times
- Attend and participate in all management training sessions
- Maintain Health & Safety checks and compliance
- Follow all security measures as a keyholder
- Always leading by example and with kindness
Rewards and Benefits
- Competitive salary of £29k
- Every other weekend off
- BUPA cover (after successful completion of 6 month probation period)
- Extra paid day off if birthday falls on a working day
- 30% staff discount
- 30 days annual leave (increasing by a day for each year of service, up to 35 days)
Hours of Employment
Being a manager, extra hours over and above your regular hours of employment will be required to support the business at times. Please note that no holidays are permitted in November and December as this is our peak trading period. Maximum of 1 week's holiday permitted in September.
Store Manager - Lead a Warm, Award-Winning Gift Shop employer: Between The Lines Ltd
Join a multi-award-winning family business that values warmth and engagement, where as a Store Manager in Cranleigh, you will lead a passionate team dedicated to providing outstanding customer service. With competitive salaries, generous annual leave, and a supportive work culture that prioritises employee growth, this is an excellent opportunity to thrive in a vibrant retail environment while enjoying unique benefits like extra time off for your birthday and a substantial staff discount.
StudySmarter Expert Advice🤫
We think this is how you could land Store Manager - Lead a Warm, Award-Winning Gift Shop
✨Tip Number 1
Get to know the company inside out! Research their products, values, and culture. When you walk into that interview, you want to show them you’re not just another candidate but someone who genuinely connects with what they do.
✨Tip Number 2
Practice your people skills! As a Store Manager, you'll need to lead a team with warmth and positivity. Role-play common scenarios with friends or family to boost your confidence in engaging and motivating others.
✨Tip Number 3
Prepare some questions for them! Show your interest by asking about their team dynamics or how they maintain their award-winning customer service. It’s a great way to demonstrate your enthusiasm and get a feel for the company culture.
✨Tip Number 4
Don’t forget to apply through our website! We love seeing candidates who take that extra step. Plus, it makes it easier for us to keep track of your application and get back to you quickly.
We think you need these skills to ace Store Manager - Lead a Warm, Award-Winning Gift Shop
Some tips for your application 🫡
Show Your Passion:Let your love for beautiful gifts and customer service shine through in your application. We want to see how your enthusiasm aligns with our values and the products we offer.
Highlight Your Experience:Make sure to showcase your store management experience clearly. We’re looking for someone who can lead a team effectively, so share specific examples of how you've motivated and engaged your previous teams.
Be Personable:Since this role is all about creating a warm environment, let your personality come through in your writing. We appreciate authenticity, so don’t be afraid to show us who you are!
Apply Through Our Website:For the best chance of success, make sure to apply directly through our website. It’s the easiest way for us to review your application and get to know you better!
How to prepare for a job interview at Between The Lines Ltd
✨Know the Products Inside Out
Before your interview, make sure you familiarise yourself with the range of products offered by the store. Being able to discuss specific items and their features will show your passion and knowledge, which is crucial for a Store Manager role.
✨Showcase Your Leadership Skills
Prepare examples from your previous experience where you've successfully led a team. Highlight how you motivated your team, resolved conflicts, and created a positive work environment. This will demonstrate your ability to engage and inspire others.
✨Understand Customer Service Excellence
Brush up on the principles of outstanding customer service. Be ready to discuss how you would maintain high standards and handle challenging situations. Sharing specific strategies you've used in the past can really impress the interviewers.
✨Be Ready for Financial Discussions
Since reaching financial targets is part of the role, prepare to talk about your experience with KPIs and sales targets. Think of examples where you've successfully driven sales or improved store performance, as this will show you're results-oriented.
