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- Tasks: Lead a passionate team and ensure outstanding customer service in a vibrant store.
- Company: Join a multi-award-winning family business with 20 stores across the South East.
- Benefits: Enjoy a competitive salary, generous annual leave, and a 30% staff discount.
- Why this job: Make a real impact by creating a welcoming environment for customers and your team.
- Qualifications: Two years of store management experience and a positive, engaging attitude.
- Other info: Extra paid day off for your birthday and free parking after probation.
The predicted salary is between 30000 - 42000 £ per year.
This job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board. A multi-award-winning lifestyle family business with 20 stores across the South East, specialising in beautiful, inspiring gifts, cards and books for friends, family and your home. We are looking for an outstanding Store Manager to join the BTL family at our store in Horsham. You will need to have a real passion for our beautiful products and a natural warmth that will engage your team.
About You
The most important aspect of this job is to have the ability to confidently create and lead a happy, engaged and motivated team. As a Store Manager, you will preferably have at least two years of store management experience, an excellent work ethic and a positive attitude, creating a welcoming environment for our customers and ensuring the smooth running of your store.
Responsibilities
- Ensure our outstanding Customer Service Standards are maintained
- Take responsibility for reaching set financial targets and KPI's without pressure selling
- Adhere to and follow our policies and procedures
- Ensure all rotas and administrative tasks are completed in a timely manner
- Maintain excellent product presentation and knowledge in line with our company standards
- Follow good housekeeping principles by ensuring the store and staff areas are clean and tidy at all times
- Attend and participate in all management training sessions
- Maintain Health & Safety checks and compliance
- Follow all security measures as a keyholder
- Always leading by example and with kindness
Rewards and Benefits
- Competitive salary £30k+ depending on experience
- Every other weekend off
- BUPA cover (after successful completion of 6 month probation period)
- Extra paid day off if birthday falls on a working day
- 30% staff discount
- 30 days annual leave (increasing by a day for each year of service, up to 35 days)
- Free parking (after successful completion of 6 month probation)
Hours of Employment
(subject to change from time to time) Being a manager, extra hours over and above your regular hours of employment will be required to support the business at times. Please note that no holidays are permitted in November and December as this is our peak trading period. Maximum of 1 week's holiday permitted in September.
Store Manager - Horsham employer: Between The Lines Ltd
Contact Detail:
Between The Lines Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Store Manager - Horsham
✨Tip Number 1
Get to know the company inside out! Familiarise yourself with their products, values, and culture. This will not only help you in interviews but also show your genuine interest in being part of the BTL family.
✨Tip Number 2
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insider tips and maybe even put in a good word for you. Plus, it’s a great way to learn more about the store environment.
✨Tip Number 3
Prepare for the interview by practising common questions related to team management and customer service. Think of examples from your past experience that highlight your leadership skills and ability to create a positive atmosphere.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Store Manager - Horsham
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your love for our beautiful products shine through. We want to see that you genuinely care about what we do and how it impacts our customers.
Highlight Your Experience: Make sure to mention your store management experience clearly. We’re looking for someone with at least two years under their belt, so don’t be shy about showcasing your achievements and how you've led a team in the past.
Be Personable: We value warmth and kindness, so let your personality come through in your writing. Use a friendly tone and show us how you engage with your team and customers alike.
Apply Through Our Website: To make sure your application gets to us directly, please apply through our website. It’s the best way for us to keep track of your application and get back to you quickly!
How to prepare for a job interview at Between The Lines Ltd
✨Know the Products Inside Out
Before your interview, make sure you familiarise yourself with the range of products offered by the company. Being able to discuss specific items and express genuine enthusiasm for them will show that you’re not just looking for any job, but that you truly care about what they sell.
✨Showcase Your Leadership Skills
As a Store Manager, leading a team is crucial. Prepare examples from your past experiences where you successfully motivated and engaged your team. Think about challenges you faced and how you overcame them while maintaining a positive atmosphere.
✨Understand Customer Service Excellence
Brush up on the principles of outstanding customer service. Be ready to discuss how you would maintain high standards in the store and share any relevant experiences where you went above and beyond for customers.
✨Prepare Questions to Ask
Interviews are a two-way street! Prepare thoughtful questions about the company culture, team dynamics, and expectations for the role. This shows your interest and helps you determine if it’s the right fit for you.