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For Companies At a Glance
- Tasks: Lead a passionate team and ensure outstanding customer service in our Horsham store.
- Company: Join a multi-award-winning family business with 19 stores, specializing in inspiring gifts and books.
- Benefits: Enjoy a competitive salary, 30% staff discount, and a 4.5-day work week.
- Why this job: Be part of a warm, engaging culture that values teamwork and customer satisfaction.
- Qualifications: At least two years of store management experience and a positive attitude are essential.
- Other info: Extra hours may be required during peak trading; no holidays allowed in November and December.
The predicted salary is between 28000 - 39200 £ per year.
This job is brought to you by Jobs/Redefined, the UK’s leading over-50s age inclusive jobs board.
A multi-award-winning lifestyle family business with 19 stores across the South East, specialising in beautiful, inspiring gifts, cards and books for friends, family and your home.
We are looking for an outstanding Store Manager to join the BTL family at our store in Horsham. You will need to have a real passion for our beautiful products and a natural warmth that will engage your team.
About You
The most important aspect of this job is to have the ability to confidently create and lead a happy, engaged and motivated team.
As a Store Manager, you will preferably have at least two years of store management experience, an excellent work ethic and a positive attitude, creating a welcoming environment for our customers and ensuring the smooth running of your store.
Responsibilities
- Ensure our outstanding Customer Service Standards are maintained.
- Take responsibility for reaching set financial targets and KPI’s without pressure selling.
- Adhere to and follow our policies and procedures.
- Ensure all rotas and administrative tasks are completed in a timely manner.
- Maintain excellent product presentation and knowledge in line with our company standards.
- Follow good housekeeping principles by ensuring the store and staff areas are clean and tidy at all times.
- Attend and participate in all management training sessions.
- Maintain Health & Safety checks and compliance.
- Follow all security measures as a keyholder.
- Always leading by example and with kindness.
Rewards and Benefits
- Competitive salary from £28k+ depending on experience.
- 4.5 days working week (for the same pay as working full-time).
- Every other weekend off.
- BUPA cover (after successful completion of 6 month probation period).
- Extra paid day off if birthday falls on a working day.
- 30% staff discount.
- 30 days annual leave (increasing by a day for each year of service, up to 35 days).
Hours of Employment
Being a manager, extra hours over and above your regular hours of employment will be required to support the business at times. Please note that no holidays are permitted in November and December as this is our peak trading period. Maximum of 1 week’s holiday permitted in September.
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Store Manager - Horsham employer: Between The Lines Ltd
Contact Detail:
Between The Lines Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Store Manager - Horsham
✨Tip Number 1
Show your passion for the products! When you engage with us during the interview, share specific examples of how you've connected with similar products in the past. This will demonstrate your genuine interest and understanding of what we offer.
✨Tip Number 2
Highlight your leadership skills! Be prepared to discuss how you've successfully motivated and managed a team in previous roles. We want to see that you can create a positive environment that aligns with our values.
✨Tip Number 3
Familiarize yourself with our customer service standards. Research our approach to customer engagement and think about how you can implement these practices in your own management style. This will show us that you're ready to uphold our high standards.
✨Tip Number 4
Prepare to discuss financial targets and KPIs. Think of examples from your past experience where you successfully met or exceeded these goals. We value candidates who can balance achieving targets while maintaining a positive shopping experience for customers.
We think you need these skills to ace Store Manager - Horsham
Some tips for your application 🫡
Understand the Company Culture: Take some time to familiarize yourself with the values and mission of the company. Highlight your passion for their products and how you can contribute to creating a warm and engaging environment.
Showcase Your Experience: Emphasize your previous store management experience, particularly any achievements related to team leadership, customer service, and meeting financial targets. Use specific examples to demonstrate your success in these areas.
Tailor Your CV: Make sure your CV reflects the skills and experiences that align with the job description. Focus on your ability to lead a motivated team and maintain high customer service standards.
Craft a Compelling Cover Letter: Write a cover letter that not only outlines your qualifications but also conveys your enthusiasm for the role. Mention your understanding of the importance of a positive work environment and how you plan to foster that as a Store Manager.
How to prepare for a job interview at Between The Lines Ltd
✨Show Your Passion for Products
Make sure to express your genuine enthusiasm for the beautiful gifts, cards, and books that the company specializes in. Share specific examples of products you love and how they resonate with customers.
✨Demonstrate Leadership Skills
Prepare to discuss your experience in leading and motivating a team. Highlight instances where you've successfully created a positive work environment and engaged your team members.
✨Understand Customer Service Standards
Familiarize yourself with the company's customer service expectations. Be ready to provide examples of how you've maintained high standards in previous roles and how you plan to do so as a Store Manager.
✨Discuss Financial Acumen
Be prepared to talk about your experience with financial targets and KPIs. Share how you've successfully met or exceeded these goals in the past without resorting to pressure selling.
