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For Companies At a Glance
- Tasks: Lead a passionate team and ensure outstanding customer service in a vibrant store.
- Company: Join a multi-award-winning family business with 20 stores across the South East.
- Benefits: Competitive salary, BUPA cover, generous annual leave, and staff discounts.
- Why this job: Make a real impact by creating a welcoming environment for customers and your team.
- Qualifications: Two years of store management experience and a positive attitude.
- Other info: Enjoy every other weekend off and opportunities for career growth.
The predicted salary is between 30000 - 42000 £ per year.
This job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board. A multi-award-winning lifestyle family business with 20 stores across the South East, specialising in beautiful, inspiring gifts, cards and books for friends, family and your home. We are looking for an outstanding Store Manager to join the BTL family at our store in KINGSTON. You will need to have a real passion for our beautiful products and a natural warmth that will engage your team.
About You
The most important aspect of this job is to have the ability to confidently create and lead a happy, engaged and motivated team. As a Store Manager, you will preferably have at least two years of store management experience, an excellent work ethic and a positive attitude, creating a welcoming environment for our customers and ensuring the smooth running of your store.
Responsibilities
- Ensure our outstanding Customer Service Standards are maintained
- Take responsibility for reaching set financial targets and KPI's without pressure selling
- Adhere to and follow our policies and procedures
- Ensure all rotas and administrative tasks are completed in a timely manner
- Maintain excellent product presentation and knowledge in line with our company standards
- Follow good housekeeping principles by ensuring the store and staff areas are clean and tidy at all times
- Attend and participate in all management training sessions
- Maintain Health & Safety checks and compliance
- Follow all security measures as a keyholder
- Always leading by example and with kindness.
Rewards and Benefits
- Competitive salary from £30k+ depending on experience
- 40 hours per week. Every other weekend off
- BUPA cover (after successful completion of 6 month probation period)
- Extra paid day off if birthday falls on a working day
- 30% staff discount
- 30 days annual leave (increasing by a day for each year of service, up to 35 days)
Being a manager, extra hours over and above your regular hours of employment will be required to support the business at times. Please note that no holidays are permitted in November and December as this is our peak trading period. Maximum of 1 week's holiday permitted in September.
Store Manager - Kingston in London employer: Between The Lines Ltd
Contact Detail:
Between The Lines Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Store Manager - Kingston in London
✨Tip Number 1
Get to know the company inside out! Familiarise yourself with their products and values. When you walk into that interview, let your passion for their beautiful gifts and cards shine through.
✨Tip Number 2
Show off your leadership skills! Prepare examples of how you've motivated and engaged your team in the past. We want to see that you can create a happy environment just like they do at BTL.
✨Tip Number 3
Practice your customer service scenarios. Think about how you'd handle different situations in-store. Remember, outstanding customer service is key, so be ready to demonstrate your approach!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Store Manager - Kingston in London
Some tips for your application 🫡
Show Your Passion: When writing your application, let your love for our beautiful products shine through. We want to see that you genuinely care about what we offer and how it can brighten someone's day.
Highlight Your Experience: Make sure to mention your store management experience clearly. We’re looking for someone with at least two years under their belt, so don’t be shy about showcasing your achievements and how you've led a team in the past.
Be Personable: We value warmth and kindness, so let your personality come through in your writing. Use a friendly tone and show us how you engage with your team and customers alike.
Apply Through Our Website: For the best chance of joining our BTL family, make sure to apply directly through our website. It’s the easiest way for us to see your application and get to know you better!
How to prepare for a job interview at Between The Lines Ltd
✨Know the Products Inside Out
Before your interview, make sure you familiarise yourself with the range of products offered by the company. Being able to discuss specific items and express your passion for them will show that you're genuinely interested in the role and can engage customers effectively.
✨Showcase Your Leadership Skills
Prepare examples from your previous experience where you've successfully led a team. Highlight how you motivated your team, resolved conflicts, and created a positive work environment. This will demonstrate your ability to lead and inspire others, which is crucial for a Store Manager.
✨Understand Customer Service Standards
Brush up on what outstanding customer service looks like. Be ready to discuss how you would maintain high standards in the store and share any relevant experiences where you went above and beyond for customers. This will show that you align with the company's values.
✨Be Ready for Scenario Questions
Expect to be asked how you would handle specific situations, such as dealing with a difficult customer or managing staff schedules. Think through these scenarios beforehand and prepare your responses to demonstrate your problem-solving skills and ability to think on your feet.