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- Tasks: Drive operational goals and enhance customer experiences in the online gaming industry.
- Company: Join Betway, a leading digital gaming company with a vibrant culture.
- Benefits: Enjoy competitive pay, health insurance, and extensive career development opportunities.
- Why this job: Be part of an exciting journey in a fast-growing industry and make a real impact.
- Qualifications: Strong communication skills and experience in project management are essential.
- Other info: Diverse team environment with excellent growth potential and support for your career.
The predicted salary is between 36000 - 60000 £ per year.
Kick-start your career in the online gaming world and experience the very latest in technology and innovation. Our global customer base is exploding and we need your skills to support us on this exciting journey!
Who we are: We are part of Super Group, the NYSE-listed digital gaming company behind some of the world’s leading Sports and iGaming brands. At Betway, we’re driven by our shared vision to become the global leader in the online sports betting and casino industry. Our people are forward-thinking team-players who thrive on a collective diversity of skills and backgrounds.
Who we’re looking for: We’re on a thrilling journey of growth and innovation, and we need passionate, driven individuals to join us. At Betway, every day is action-packed, and we expect you to bring your A-game. In return, you’ll find a supportive environment where your skills can flourish and your career can soar.
Why we need you: We’re on a mission to create extraordinary experiences for our customers, and we believe that your unique skills, passion and superdrive will help us achieve our vision. As an Operations Manager, your role will be responsible for driving the operational delivery of the market. This includes the delivery of operational goals to meet and exceed the company objectives and targets at a local market level. You will work with multiple teams and stakeholders across the business to support consistent and effective strategies being implemented in Mexico and LATAM.
What you’ll be doing: As part of your role, your responsibilities will include:
- Strategy & Performance: Drive operational goals and KPIs for the market to meet and exceed the region's strategy and objectives. Monitor and analyse Mexico and LATAM KPIs and metrics, while reacting quickly to underperformance and optimise activity.
- Customer Experience: Analyse, evaluate and adjust key operational touch points throughout a customer’s journey and lifecycle. Liaise with the customer support team and help to improve the customer experience.
- Reporting: Generate and present operational performance reviews of the region to stakeholders and the wider team.
- Compliance Management: Stay on top of Compliance and regulatory movements for the region and work closely with the Compliance team to ensure our policies and processes are always up-to-date.
- Marketing: Work with business stakeholders to ensure acquisition and retention initiatives appeal and perform at the local level.
- Product, Stakeholder Management & Influencing: Develop close working relationships with all relevant stakeholders across the business.
This job description is not intended to be an exhaustive list of responsibilities. You may be required to complete other reasonable duties in order to achieve business objectives.
Essential skills you’ll bring to the table include: Strong verbal and written communication skills, experience working collaboratively in cross-functional teams, expertise in managing multiple projects simultaneously, exceptional attention to detail, ability to adapt quickly to changing environments, experience in the Mexico and LATAM market, excellent analytical skills, experience working in online gaming, and experience in managing a team.
Desirable skills you’ve got up your sleeve: Previous experience in the sports marketing industry, previous experience in a regulated industry, preferably gaming, and experience working in a matrix organisation.
Our values are non-negotiables: Our culture is underpinned by core values that are linked to key behavioural competencies such as adaptability, ownership and accountability, initiating action, resilience, team orientation, integrity, and innovation.
What you’ll get back: We offer a great variety of personal and professional benefits to help you thrive at Betway and Super Group, including comprehensive learning and development programmes, health insurance, and a supportive, inclusive and empowering environment.
Game on!
Operations Manager - Mexico & LATAM in London employer: Betway Group
Contact Detail:
Betway Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Manager - Mexico & LATAM in London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those already at Betway. A friendly chat can open doors and give you insights that might just set you apart from the crowd.
✨Tip Number 2
Prepare for the interview by researching Betway's culture and values. Show us how your unique skills align with our mission to create extraordinary experiences for customers. Be ready to share examples of your past successes!
✨Tip Number 3
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. The more comfortable you are, the better you'll showcase your passion and expertise during the real deal.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and show us that you're genuinely interested in joining the Betway family. Plus, it’s a great way to reiterate your enthusiasm!
We think you need these skills to ace Operations Manager - Mexico & LATAM in London
Some tips for your application 🫡
Be Yourself: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show off your unique skills and experiences that make you a great fit for the Operations Manager role.
Tailor Your Application: Make sure to customise your application to highlight how your experience aligns with the specific requirements of the job. Mention your knowledge of the Mexico and LATAM markets and any relevant operational strategies you've implemented in the past.
Keep It Clear and Concise: We appreciate clarity! Use straightforward language and get straight to the point. Avoid jargon unless it’s relevant, and make sure your key achievements stand out. Remember, we’re looking for someone who can communicate complex ideas effectively.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s quick and easy, and ensures that your application goes directly to us. Plus, it shows you’re keen on joining the Betway family!
How to prepare for a job interview at Betway Group
✨Know Your Market
Before the interview, make sure you have a solid understanding of the Mexico and LATAM markets. Research current trends, regulatory changes, and customer preferences in online gaming. This will not only show your enthusiasm but also demonstrate that you're ready to hit the ground running.
✨Showcase Your Analytical Skills
As an Operations Manager, you'll need to analyse KPIs and metrics regularly. Be prepared to discuss specific examples from your past experiences where you've successfully used data to drive decisions or improve processes. This will highlight your analytical prowess and problem-solving abilities.
✨Emphasise Team Collaboration
This role requires working closely with various teams. Share examples of how you've effectively collaborated in cross-functional teams to achieve shared goals. Highlight your communication skills and adaptability, as these are key traits for success in a dynamic environment like Betway.
✨Prepare Questions
Interviews are a two-way street! Prepare thoughtful questions about the company's culture, growth opportunities, and how they measure success in the Operations Manager role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
