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- Tasks: Manage relationships with loyal customers and enhance their gaming experience.
- Company: Join Betway, a leading digital gaming company under Super Group, driving innovation in online sports betting.
- Benefits: Enjoy a supportive environment, career growth opportunities, and a diverse team culture.
- Why this job: Be part of a thrilling journey in the iGaming industry, making a real impact on customer experiences.
- Qualifications: 3-5 years in account management, strong communication skills, and knowledge of Canadian iGaming required.
- Other info: Diversity is key at Betway; we value your unique contributions and support your growth.
The predicted salary is between 36000 - 60000 £ per year.
Kick-start your career in the online gaming world and experience the very latest in technology and innovation.
Department: Data & Analytics
Reporting to: Global Head of HVC
Who we are
We’re part of Super Group, the NYSE-listed digital gaming company behind some of the world’s leading Sports and iGaming brands.
At Betway, we’re driven by our shared vision to become the global leader in the online sports betting and casino industry. Our people are forward-thinking team-players who thrive on a collective diversity of skills and backgrounds. Founded in 2006, our teams in Guernsey, London, Malta, Germany, Portugal and Spain and are constantly expanding and evolving.
The Betway HVC team is hiring a HVC Relationship manager for the Canadian Market. Our team is responsible for delivering a world class experience to our most loyal customers. We put customer safety and sustainability at the heart of what we do. With a relentless will to win, we make data led decisions that prioritise our customers.
Who we’re looking for
We’re on a thrilling journey of growth and innovation, and we need passionate, driven individuals to join us. At Betway, every day is action-packed, and we expect you to bring your A-game. In return, you’ll find a supportive environment where your skills can flourish and your career can soar.
Ready to become a game-changer? Supercharge your career with us and be part of something extraordinary.
Why we need you
We’re on a mission to create extraordinary experiences for our customers, and we believe that your unique skills, passion and superdrive will help us achieve our vision.
A HVC Relationship manager is responsible for establishing and maintaining customer relationships. Utilising the full asset suite of Betway Global partnerships, you will help contribute to vision of delivering the world’s best iGaming customer experience.
How?
Your contribution will be visible by delivering actionable results around key topics including but not limited to, Source of funds and Source of wealth processes, customer identification, exceptional communication, industry leading retention and money can’t buy experiences.
What you’ll be doing
As part of your role, your responsibilities will include:
- Responsible for completing identification tasks and profiling our most loyal customers
- Provide a seamless experience during customers compliance processes, with the goal of increasing compliance pass rates
- Be customer obsessed, striving to deliver a mobile led experience and deliver feedback to wider stakeholders of customers experiences
- Use Betways global partnerships to create and attend a world class hospitality calendar for Canadian customers
- Use data to help assist in the automation of customer journeys with a tireless focus on mobile first gaming
- Managing a sustainable cohort of account managed customers
- Manage and report on performance with a key focus on increasing long term player values and retention rates
- Providing a world class service to our customers that builds trust, being available and the central point of all HVC customer contact.
- Deliver a strong return on investment within budget for both on and off-site hosting
This job description is not intended to be an exhaustive list of responsibilities. You may be required to complete other reasonable duties in order to achieve business objectives.
Essential skills you’ll bring to the table
The necessary skills that we require for this role include:
- Strong verbal and written communication skills, with the ability to convey complex ideas clearly and effectively
- Experience working collaboratively in cross-functional teams, with a focus on achieving shared goals
- Expertise in managing multiple projects simultaneously, with a track record of delivering on time and within scope
- Exceptional attention to detail, ensuring high standards of quality in all outputs
- Ability to adapt quickly to changing environments and priorities, maintaining effectiveness in dynamic situations
- 3-5 years of account management experience in an iGaming company
- Experience in hosting customers, knowing what world class service looks like
- Clear understanding of Canadian iGaming
- Strong knowledge on north American sports and casino products
- Strong AML, Responsible Gaming inclusive of SoW and SoF knowledge.
Desirable skills you’ve got up your sleeve
It would be great if you also have some the following skills:
- Previous experience in the sports marketing industry
- Previous experience in a regulated industry, preferably gaming
- French-Canadia speaker
- Experience collaborating with cross-functional teams to design and optimize automated user journeys.
Our values are non-negotiables
Our culture is underpinned by core values that are linked to key behavioural competencies. Along with the below behavioural competencies, these are essential for all employees in order for you to embed in and drive our culture forward.
These competencies are:
- Ownership and accountability
- Initiating action
- Resilience
- Team orientation
- Integrity
Be part of that Superclass feeling.
At Super Group, diversity is part of our DNA. With teams across 16 countries, 85 nationalities, and 20 languages, we take equal opportunities seriously, championing a supportive, inclusive and empowering environment wherever you are in the Group.
It’s all about putting your experience first and ensuring honesty and fairness in all we do.
Here, your growth is supported and your contributions valued.
Game on!
*Please note we will apply relevance to our Talent Management and Talent Development Programme as part of our recruitment process.
*Shortlisted candidates may need to complete an assessment.
This position requires trust and honesty it has access to customers financial details – therefore a credit and criminal record check will be conducted. The qualifications identified herein are an inherent job requirement; therefore, a qualification verification check will be done. By applying for this role, and supplying the necessary details, you hereby grant us permission to apply for these checks. This will be done in a confidential manner, and solely for the purposes of verification.
Should you not hear from us within 2 weeks, please deem your application as unsuccessful.
The perfect place to work, play and grow!
About Us
Betway Group is a proud member of Super Group, who are listed on the New York Stock Exchange (ticker: SGHC).
We are a leading provider of innovative and exciting entertainment across sports betting, casino and esports betting. Founded in 2006, our teams in Malta, Guernsey, Spain and London are constantly expanding and evolving.
By developing and utilising the very latest technologies,we have remained at the forefront of the online gaming industry, providing innovative and interactive gaming experiences in a fair, safe and responsible environment.
Driven by our shared vision to become the global leader in the online sports betting and casino industry, our people are forward-thinking, team-players who thrive on a collective diversity of skills and backgrounds.
We provide our teams with the tools to create market-leading, cutting-edge interactive gaming experiences, from pre-game and live sports betting, to esports and casino.
We bring our people closer to the action – putting them at the heart, making them feel part of it.
We live and breathe our values – these values define how we conduct ourselves in everything we do shaping how we interact with each other, our customers and our business partners.
If you can imagine yourself in an environment which thrives off collaboration, and where everything is possible, then Betway could be the place for you.
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HVC Relationship Manager employer: Betway Group
Contact Detail:
Betway Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land HVC Relationship Manager
✨Tip Number 1
Familiarise yourself with the Canadian iGaming landscape. Understanding local regulations, player preferences, and market trends will give you an edge in discussions and demonstrate your commitment to the role.
✨Tip Number 2
Network within the online gaming community. Attend industry events or webinars to connect with professionals in the field. This can help you gain insights and potentially get referrals that could boost your application.
✨Tip Number 3
Showcase your customer service skills in interviews. Prepare examples of how you've successfully managed customer relationships and resolved issues, as this role heavily focuses on providing a world-class experience.
✨Tip Number 4
Research Betway's global partnerships and recent initiatives. Being knowledgeable about their current projects and how they align with your skills will help you stand out as a candidate who is genuinely interested in contributing to their mission.
We think you need these skills to ace HVC Relationship Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in account management, particularly within the iGaming industry. Emphasise your skills in customer relationship management and any specific achievements that demonstrate your ability to deliver exceptional service.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the online gaming industry and your understanding of the Canadian market. Mention how your skills align with the responsibilities of the HVC Relationship Manager role and express your enthusiasm for contributing to Betway's mission.
Highlight Relevant Skills: In your application, clearly outline your strong verbal and written communication skills, as well as your experience in managing multiple projects. Provide examples of how you've successfully collaborated with cross-functional teams to achieve shared goals.
Showcase Your Knowledge: Demonstrate your understanding of Canadian iGaming regulations and your knowledge of North American sports and casino products. This will show that you are well-prepared for the challenges of the role and can contribute to Betway's commitment to compliance and customer safety.
How to prepare for a job interview at Betway Group
✨Showcase Your Communication Skills
As a HVC Relationship Manager, strong verbal and written communication skills are essential. Prepare to discuss how you've effectively conveyed complex ideas in previous roles, and be ready to demonstrate your ability to communicate clearly during the interview.
✨Demonstrate Customer Obsession
The role requires a customer-obsessed mindset. Be prepared to share examples of how you've prioritised customer experiences in past positions, particularly in the iGaming industry. Highlight any initiatives you've led that improved customer satisfaction or retention.
✨Highlight Your Project Management Experience
With a focus on managing multiple projects simultaneously, it's crucial to illustrate your project management skills. Discuss specific projects you've handled, how you ensured they were delivered on time and within scope, and the outcomes achieved.
✨Understand the Canadian iGaming Landscape
A clear understanding of the Canadian iGaming market is vital for this position. Research current trends, regulations, and key players in the industry. Be ready to discuss how this knowledge can help you contribute to Betway's goals and enhance customer experiences.
