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- Tasks: Build and maintain strong relationships with our most loyal customers in the iGaming industry.
- Company: Join Betway, a leading global brand in online sports betting and casino.
- Benefits: Enjoy comprehensive learning programmes, health insurance, and a supportive work environment.
- Why this job: Be part of a thrilling journey to create extraordinary customer experiences.
- Qualifications: Strong communication skills and experience in account management within iGaming.
- Other info: Diverse and inclusive team culture with opportunities for career growth.
The predicted salary is between 36000 - 60000 £ per year.
An HVC Relationship Manager is responsible for establishing and maintaining customer relationships. Utilising the full asset suite of Betway Global partnerships, you will help contribute to the vision of delivering the world's best iGaming customer experience.
Your contribution will be visible by delivering actionable results around key topics including but not limited to: source of funds and source of wealth processes, customer identification, exceptional communication, industry-leading retention and money-can't-buy experiences.
Responsibilities
- Being responsible for completing identification tasks and profiling our most loyal customers.
- Providing a seamless experience during customers compliance processes, with the goal of increasing compliance pass rates.
- Being customer obsessed, striving to deliver a mobile-led experience and deliver feedback to wider stakeholders of customers experiences.
- Using Betway's global partnerships to create and attend a world-class hospitality calendar for our customers across the globe.
- Using data to help assist in the automation of customer journeys with a tireless focus on mobile first gaming.
- Managing a sustainable cohort of account-managed customers.
- Managing and reporting on performance with a key focus on increasing long-term player values and retention rates.
- Providing a world-class service to our customers that builds trust, being available and the central point of all HVC customer contact.
- Delivering a strong return on investment within budget for both on- and off-site hosting.
This job description is not intended to be an exhaustive list of responsibilities. You may be required to complete other reasonable duties in order to achieve business objectives.
Benefits
We are dedicated to your supergrowth. Our comprehensive learning and development programmes give you a range of resources and opportunities to expand your skills and advance your career. Your hard work and achievements won't go unnoticed. Our innovative Performance Tool ensures you receive regular, constructive feedback, helping you to continuously improve and reach your full potential. Our Employee Assistance programme offers a variety of benefits which you and your family can benefit from.
Health Insurance, Life Assurance, Income Protection.
Qualifications
- Strong verbal and written communication skills, with the ability to convey complex ideas clearly and effectively.
- Experience working collaboratively in cross-functional teams, with a focus on achieving shared goals.
- Expertise in managing multiple projects simultaneously, with a track record of delivering on time and within scope.
- Exceptional attention to detail, ensuring high standards of quality in all outputs.
- Ability to adapt quickly to changing environments and priorities, maintaining effectiveness in dynamic situations.
- Fluency in English.
- Proven working experience of account management in an iGaming company.
- Experience in hosting customers, knowing what world-class service looks like.
- Clear understanding of iGaming with strong knowledge on sports and casino products.
- Strong AML, Responsible Gaming knowledge inclusive of SoW and SoF, previous experience in the sports marketing industry.
- Previous experience working on an MGA-licensed brand / UKGC-licensed brand.
- Experience collaborating with cross-functional teams to design and optimize automated user journeys.
Core Competencies
- Adaptability.
- Ownership and accountability.
- Initiating action.
- Resilience.
- Team orientation.
- Integrity.
- Innovation.
We are part of Super Group, the NYSE-listed digital gaming company behind some of the world's leading Sports and iGaming brands. At Betway, we're driven by our shared vision to become the global leader in the online sports betting and casino industry. Our people are forward-thinking team-players who thrive on a collective diversity of skills and backgrounds. Founded in 2006, our teams in Guernsey, London, Malta, Germany, Portugal, and Spain are constantly expanding and evolving. We put customer safety and sustainability at the heart of what we do and make data-led decisions that prioritise our customers. At Super Group, diversity is part of our DNA. With teams across 16 countries, 85 nationalities, and 20 languages, we champion equal opportunities and a supportive, inclusive, and empowering environment wherever you are in the Group. It's all about putting your experience first and ensuring honesty and fairness in all we do. We're on a thrilling journey of growth and innovation, and we need passionate, driven individuals to join us. At Betway, every day is action-packed, and we expect you to bring your A-game. In return, you'll find a supportive environment where your skills can flourish and your career can soar. Ready to become a game-changer? Supercharge your career with us and be part of something extraordinary.
Why we need you:
We're on a mission to create extraordinary experiences for our customers, and we believe that your unique skills, passion and superdrive will help us achieve our vision.
HVC Relationship Manager employer: Betway Group
Contact Detail:
Betway Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land HVC Relationship Manager
✨Tip Number 1
Network like a pro! Get out there and connect with people in the iGaming industry. Attend events, join online forums, and don’t be shy to reach out on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Show off your skills! When you get the chance to chat with potential employers, highlight your experience in account management and customer service. Share specific examples of how you've delivered exceptional experiences and built strong relationships.
✨Tip Number 3
Be prepared for interviews! Research Betway and its global partnerships thoroughly. Understand their customer-centric approach and think about how you can contribute to their mission of delivering world-class service.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of the Betway team. Don’t miss out on the chance to supercharge your career with us!
We think you need these skills to ace HVC Relationship Manager
Some tips for your application 🫡
Show Your Customer Obsession: When writing your application, make sure to highlight your passion for customer service. We want to see how you've gone above and beyond to create exceptional experiences for customers in the past.
Be Clear and Concise: Strong communication skills are key for this role. Keep your application clear and to the point, showcasing your ability to convey complex ideas effectively. Remember, less is often more!
Demonstrate Your Experience: Share specific examples from your previous roles that relate to account management and customer retention. We love seeing how you've successfully managed projects and built relationships in the iGaming industry.
Tailor Your Application: Make sure to tailor your application to the job description. Use keywords and phrases from the listing to show us you understand what we're looking for. And don’t forget to apply through our website!
How to prepare for a job interview at Betway Group
✨Know Your Customer Experience
Dive deep into what makes a world-class customer experience in the iGaming industry. Be ready to discuss how you can leverage Betway's global partnerships to enhance customer interactions and retention rates.
✨Showcase Your Communication Skills
As a Relationship Manager, exceptional communication is key. Prepare examples of how you've effectively conveyed complex ideas in previous roles, especially in cross-functional teams. This will demonstrate your ability to build trust and rapport with customers.
✨Demonstrate Your Data Savvy
Familiarise yourself with how data can drive customer journeys in iGaming. Be prepared to discuss any past experiences where you've used data to improve processes or customer satisfaction, showcasing your analytical skills.
✨Emphasise Adaptability and Resilience
The iGaming landscape is ever-changing, so highlight your ability to adapt quickly to new challenges. Share specific instances where you've successfully navigated dynamic situations while maintaining high standards of service.
