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- Tasks: Optimise customer experiences and manage exciting CRM campaigns in the online gaming world.
- Company: Join Betway, a leading digital gaming company with a vibrant culture.
- Benefits: Growth opportunities, health insurance, and a supportive work environment.
- Other info: Dynamic role with plenty of room for creativity and career advancement.
- Why this job: Be part of an innovative team that values your ideas and skills.
- Qualifications: Fluency in Spanish and English, strong communication, and organisational skills.
The predicted salary is between 30000 - 40000 £ per year.
Kick-start your career in the online gaming world and experience the very latest in technology and innovation.
Department: CRM
Reporting to: CRM Manager
Who we are
We’re part of Super Group, the NYSE-listed digital gaming company behind some of the world’s leading Sports and iGaming brands. At Betway, we’re driven by our shared vision to become the global leader in the online sports betting and casino industry. Our people are forward-thinking team-players who thrive on a collective diversity of skills and backgrounds. Founded in 2006, our teams in Guernsey, London, Malta, Germany, Portugal and Spain are constantly expanding and evolving.
Who we’re looking for
We’re on a thrilling journey of growth and innovation, and we need passionate, driven individuals to join us. At Betway, every day is action-packed, and we expect you to bring your A-game. In return, you’ll find a supportive environment where your skills can flourish and your career can soar.
Ready to become a game-changer? Supercharge your career with us and be part of something extraordinary.
Why we need you
We’re building experiences that wow our customers – and that starts with bold, curious people who want to do work that matters. If you’re hungry to grow, excited by impact and ready for a challenge that will supercharge your career, this could be your moment.
As our CRM Executive, you’ll be responsible for optimising all stages of the customer lifecycle for respective market/s to ultimately retain customers for longer, and ensure they are playing in a safe and responsible manner. This includes the creation, segmentation and execution of campaigns, as well as the reporting on our main KPIs. Your drive and ideas will help us excel at CRM, move faster, improve smarter, and stay ahead of the game.
What you’ll do
- Execution & ownership of sports CRM campaigns for respective market/s
- Managing the sports automated lifecycle, ensuring onboarding, active & reactivation campaigns are being regularly optimised, tested & reported on to maximise KPIs
- Ownership of main sports loyalty programmes (Free Bet Club, Boost Tokens & Price Boosts), ensuring they are regularly refined and tested to deliver against Retention Rates & Player Value goals
- Owning and executing large event-based campaigns (eg. World Cups/Euros), which are used in both acquisition & retention channels
- Executing additional ad hoc campaigns around x-sells and sponsorship activation giveaways
- Managing a range of communication tools – email, SMS, push notification, in-app messaging
- Managing content creation with the help of the creative department
- Ensuring the Betway websites are up to date and optimised, particularly the app & mobile site
- Regular competitor analysis to better understand our positioning in the market
This list covers your core responsibilities – with plenty of room to stretch, explore and take on new challenges as we grow.
What you’ll bring
- Clear, confident communication (written and verbal), and the ability to breakdown complex ideas
- A collaborative mindset, working smoothly with cross‑functional teams to hit shared goals
- Strong organisational skills and the ability to manage multiple projects without dropping the ball
- Exceptional attention to detail and a commitment to high‑quality work
- Adaptability – you stay sharp, productive and positive in fast‑moving environments
- Passion for CRM and data insights
- Project management and delivery focused
- Fluency in both Spanish and English
Desirable skills you’ve got up your sleeve
It would be great if you also have some of the following skills:
- In-depth knowledge of sports betting markets, including odds calculation, betting types and market trends
- Previous experience in the online gaming or casino industry, with a strong understanding of player behaviour and industry regulations
- Familiarity with gambling regulations and compliance requirements in various jurisdictions, ensuring adherence to legal standards
- Experience in developing and executing customer retention strategies
- Knowledge of sports betting
- Exposure and good knowledge of a content management system
Our values are non-negotiables
Our culture is underpinned by core values that are linked to key behavioural competencies. Along with the below behavioural competencies, these are essential for all employees in order for you to embed in and drive our culture forward. These competencies are:
- Adaptability
- Ownership and accountability
- Initiating action
- Resilience
- Team orientation
- Integrity
- Innovation
What you’ll get back
We invest in your growth and wellbeing, so you can bring your best:
- Supergrowth is real here. Our learning and development programmes give you the tools, training and opportunities to level up fast.
- Your progress matters. Our Performance tool ensures you get meaningful feedback to support your development and superdrive your career.
- Support that has your back. Our Employee Assistance Programme offers resources for you and your family.
- Health insurance
- Life assurance
- Income protection
- Pension scheme
Ready to feel superclass? At Super Group, your experience matters. We’re honest, fair, and focused on helping you succeed – and your work will have real impact from day one.
This position requires trust and honesty as it has access to customers' financial details - therefore a credit and criminal record check will be conducted. The qualifications identified herein are an inherent job requirement; therefore, a qualification verification check will be done. By applying for this role, and supplying the necessary details, you hereby grant us permission to apply for these checks. This will be done in a confidential manner, and solely for the purposes of verification.
Should you not hear from us within 2 weeks, please deem your application as unsuccessful.
The perfect place to work, play and grow!
CRM Executive - Spanish speaking employer: Betway Group
Contact Detail:
Betway Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land CRM Executive - Spanish speaking
✨Tip Number 1
Network like a pro! Reach out to people in the online gaming industry, especially those at Betway. Use LinkedIn or even social media to connect and chat about your passion for CRM and sports betting.
✨Tip Number 2
Prepare for the interview by knowing your stuff! Research Betway’s latest campaigns and be ready to discuss how you can contribute to their growth. Show them you’re not just another candidate, but someone who’s genuinely excited about the role.
✨Tip Number 3
Practice makes perfect! Get a friend to do a mock interview with you. Focus on your communication skills in both Spanish and English, and make sure you can clearly explain your ideas and experiences.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Betway team and ready to supercharge your career!
We think you need these skills to ace CRM Executive - Spanish speaking
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the online gaming world shine through. We want to see that you're not just looking for a job, but that you're genuinely excited about joining our team and making an impact!
Tailor Your CV: Make sure your CV is tailored to the CRM Executive role. Highlight relevant experience, especially in customer retention strategies and sports betting markets. We love seeing how your skills align with what we do at Betway!
Be Clear and Concise: In your written application, clarity is key! Use straightforward language and avoid jargon. We appreciate candidates who can communicate complex ideas simply, so make it easy for us to understand your qualifications.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at Betway Group
✨Know Your CRM Inside Out
Make sure you understand the fundamentals of Customer Relationship Management, especially in the context of online gaming. Familiarise yourself with key concepts like customer lifecycle, retention strategies, and campaign execution. This will help you speak confidently about how you can optimise customer experiences.
✨Brush Up on Your Spanish
Since this role requires fluency in Spanish, practice your language skills before the interview. Be prepared to answer questions in Spanish and discuss your experience in both languages. This will show your potential employer that you're ready to engage with their diverse customer base.
✨Showcase Your Analytical Skills
Be ready to discuss how you've used data insights to drive decisions in previous roles. Prepare examples of how you've optimised campaigns or improved KPIs based on data analysis. This will demonstrate your ability to contribute to the company's goals effectively.
✨Demonstrate Your Passion for Gaming
Express your enthusiasm for the online gaming industry during the interview. Share any relevant experiences or knowledge about sports betting markets and player behaviour. This passion will resonate with the team and show that you're genuinely interested in contributing to their mission.