At a Glance
- Tasks: Deliver magical customer experiences and provide top-notch service in a vibrant retail environment.
- Company: Join the iconic Bettys & Taylors Group, known for quality and service.
- Benefits: Enjoy free meals, profit-share bonuses, holiday allowance, and employee discounts.
- Other info: Flexible shifts available with opportunities for personal and professional growth.
- Why this job: Be part of a passionate team and develop your skills in a supportive culture.
- Qualifications: Customer service enthusiasm and good communication skills; experience is a plus but not essential.
The predicted salary is between 10 - 12 £ per hour.
An opportunity has arisen in our Retail team and we are looking for a Retail Assistant to join us as part of our team at Bettys Cafe Tearooms in York. As a Retail Assistant you will be responsible for providing the highest level of service to deliver a deliciously magical experience for every customer. This is a part time role working a minimum of 8 hours over one day at the weekend every week. We have a variety of shift patterns with start and finish times staggered throughout the day which is dependent on the opening hours of the branch. These shifts may include some early mornings or later finishes. If you would like to discuss working patterns please provide more details in your application.
About you
- You will have a keen interest in customer service and the ability to work at pace.
- You will have good communication skills and the ability to work well with others as we rely on our strong team ethic to deliver the highest levels of quality and customer service.
- You will have the desire to learn all about our products and be able to confidently share your knowledge and enthusiasm with our customers.
- Previous experience working in a customer facing environment and knowledge of food safety and health and safety procedures is desirable but not essential as full training is provided.
What we offer you
- As a minimum, all our employees receive free meals, drinks and snacks while at work.
- A discretionary quarterly profit-share bonus.
- Holiday allowance with the option to buy and (in some cases) sell additional days.
- Company-wide employee discounts.
- Access to our health cash plan, wellbeing support, company funded counselling, and enrolment in the company pension.
- A range of development opportunities no matter your role and ambitions.
We encourage everyone to explore what makes them the best version of themselves, and we do this through external training programmes, apprenticeships and internal 1:1 coaching schemes.
Great People, Great Culture
We are Bettys & Taylors Group. Our family business is home to three iconic Yorkshire brands – Yorkshire Tea, Bettys and Taylors of Harrogate. Together we share a passion for quality, service and doing things properly. We are driven by our purpose and our values, and we believe our people are what set us apart. We welcome applications from all cultures, backgrounds, and experiences, and we are committed to offering an inclusive culture where people from all walks of life can grow and thrive.
Please note that this role is advertised on an ongoing basis and will therefore close when filled. Please apply as soon as possible to be considered.
Retail Assistant employer: Bettys & Taylors
At Bettys Cafe Tearooms in York, we pride ourselves on being an exceptional employer, offering a vibrant work culture that values quality service and teamwork. Our employees enjoy a range of benefits including free meals, a quarterly profit-share bonus, and extensive development opportunities to help you grow both personally and professionally. Join us in creating magical experiences for our customers while being part of a family business that celebrates diversity and inclusivity.
StudySmarter Expert Advice🤫
We think this is how you could land Retail Assistant
✨Get to Know Your Local Scene
Retail is all about community, so don't underestimate the power of local connections. Pop into shops you're interested in, chat with staff, and ask if they have any openings. This personal touch could land you a part-time gig with ease!
✨Show Off Your Personality
Retail is a people business, and employers love genuine, enthusiastic candidates. When you're applying for part-time roles, showcase your customer service skills and personality during interviews. Be yourself, and don't be afraid to share your love for the products!
✨Utilise College or University Resources
If you're a student, check out your university’s career services. They often have links with local retailers looking for part-time staff. It's a great way to find positions that work around your studies while also building your CV!
✨Check Out Seasonal Opportunities
Retail often sees a surge during peak seasons like Christmas or summer sales. Keep your eyes peeled for temporary part-time roles during these times. Many companies, including Bettys & Taylors, may even transition seasonal workers into permanent positions if you impress them!
We think you need these skills to ace Retail Assistant
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, we know that customer service is king! Make sure your CV highlights any experience you've got with face-to-face interactions. Include specific examples where you went above and beyond for a customer—this shows potential employers like Bettys & Taylors that you're all about creating great shopping experiences.
Flexibility is Key!:For a part-time role, showcasing your availability is crucial. Make it clear in your application when you can work, especially if you have weekday and weekend flexibility. Retail can demand odd hours, so we want to see that you're ready to jump in when needed!
Forget the Fancy Formatting:While you want your CV to look good, in retail, clarity is more important than flashiness. Use simple formatting and bullet points to make your experiences stand out. Retail managers at Bettys & Taylors will appreciate a straightforward CV that’s easy to skim through.
Craft a Genuine Cover Letter:When applying for a part-time retail position, your cover letter is your chance to shine! Share why you’re excited about Bettys & Taylors and what you can bring to their team. Maybe you love their products or admire their customer service philosophy—let that passion come through!
How to prepare for a job interview at Bettys & Taylors
✨Mastering Brand Knowledge
As we're heading into a part-time retail role at Bettys & Taylors, it’s super crucial to know their brand inside out. Familiarise yourself with their products, customer service approach, and any current promotions. This way, you can engage genuinely in conversations and show that you’re already invested in their vibe.
✨Excellent Customer Scenarios
Prepare for customer service scenarios! Retail interviews often include role-play or situational questions. Think about how you'd handle different customer situations, from dealing with complaints to upselling products. We want to hear how you can keep your cool and keep the customer happy!
✨Tailoring Your Availability
Being part-time means flexibility is key! Be ready to discuss your availability honestly. Employers in retail love candidates who can adapt their schedules to peak hours. Show that you're keen to work evenings or weekends if it helps them out.
✨Show Off Your Team Spirit
Teamwork is essential in retail. Bring up experiences where you worked effectively in a team, whether it’s in previous jobs, school projects, or volunteering. We want to know how you can contribute to a positive team environment at Bettys & Taylors!
