At a Glance
- Tasks: Assist customers and provide excellent service in a vibrant café environment.
- Company: Join the iconic Bettys & Taylors Group, known for quality and customer delight.
- Benefits: Enjoy competitive pay, profit-sharing bonuses, and a range of health and family-friendly benefits.
- Other info: Flexible shifts, inclusive culture, and great career development opportunities await you.
- Why this job: Be part of a passionate team and learn about our delicious products while making customers smile.
- Qualifications: Customer service enthusiasm and teamwork skills; experience is a plus but not essential.
The predicted salary is between 9.9 - 12.1 £ per hour.
An opportunity has arisen in our Retail team and we are looking for a Retail Assistant to join us as part of our team at Bettys Cafe Tearooms in Ilkley.
Working pattern
This is a Part Time role working a minimum of 24 hours over 4 days. We have a variety of shift patterns with start and finish times staggered throughout the day which is dependent on the opening hours of the branch. These shifts may include some early mornings or later finishes. You will be required to work at least one day at the weekend every week. If you would like to discuss working patterns please provide more details in your application.
About you
You will have a keen interest in customer service and the ability to work at pace. You will have good communication skills and the ability to work well with others as we rely on our strong team ethic to deliver the highest levels of quality and customer service. You will have the desire to learn all about our products and be able to confidently share your knowledge and enthusiasm with our customers. Previous experience working in a customer facing environment and knowledge of food safety and health and safety procedures is desirable but not essential as full training is provided.
About us – Great people, great culture
We are Bettys & Taylors Group. Our family business is home to three iconic Yorkshire brands – Yorkshire Tea, Bettys, and Taylors of Harrogate. Together we share a passion for quality, delighting customers, and doing things properly. We are driven by our purpose and values, and we know our talented people set us apart. That’s where you come in. We are committed to offering a respectful, inclusive culture where everyone can thrive and we welcome applications from all cultures, backgrounds, and experiences. Don’t worry if you do not meet 100% of the job requirements listed above – if you fulfil most of the skills and experiences we’re looking for, please apply as we would love to hear from you.
What we offer you
You’ll receive a comprehensive benefits package designed to support your financial and overall wellbeing. On top of a competitive salary, we offer:
- Discretionary profit-share bonus scheme paid quarterly (11.9% average over the last three years).
- Breakfast and freshly cooked hot meal option.
- A generous, flexible and inclusive range of family‑friendly benefits to support you through every stage of life. These include enhanced maternity, paternity, adoption and shared parental leave arrangements, flexible working options, paid time off for caring responsibilities, and emergency family leave.
- Discounts on Bettys & Taylors products.
- A range of health benefits, including a health cash plan, health assessments, flu jabs and more.
- Wellbeing support, including an Employee Assistance Programme (free and independent service offering free counselling and health and wellbeing resources).
- Holiday allowance with the option to buy and (in some cases) sell additional days.
- Pension schemes and life assurance.
- And more.
We also offer a range of development opportunities no matter your role and ambitions. We encourage everyone to take control of their career and make the most of:
- On-the-job learning
- External training programmes
- Apprenticeship opportunities
- Internal 1:1 coaching schemes
Find out more about working here on our website.
Application and Interview Process
There will be one interview for this role, and this will consist of competency-based questions. Please don’t hesitate to let us know of any reasonable adjustments which you feel you’d benefit from, at any stage of the recruitment process. The hiring manager will pick up any information provided in your application and get in touch with you to talk about what could support you. We may close this vacancy early in the event we receive a high volume of applications. We recommend you apply as soon as possible to avoid disappointment. The closing date for this vacancy will be 28th September 2026.
Retail Assistant in Ilkley employer: Bettys & Taylors
At Bettys & Taylors Group, we pride ourselves on being an exceptional employer, offering a supportive and inclusive work culture that values every team member. Located in the heart of York, our Retail Assistants benefit from a comprehensive benefits package, including a discretionary profit-share bonus, flexible working options, and extensive development opportunities to help you grow your career. Join us to be part of a family business that is passionate about quality and customer service, where your contributions truly matter.
StudySmarter Expert Advice🤫
We think this is how you could land Retail Assistant in Ilkley
✨Get to Know Your Local Scene
Retail is all about community, so don't underestimate the power of local connections. Pop into shops you're interested in, chat with staff, and ask if they have any openings. This personal touch could land you a part-time gig with ease!
✨Show Off Your Personality
Retail is a people business, and employers love genuine, enthusiastic candidates. When you're applying for part-time roles, showcase your customer service skills and personality during interviews. Be yourself, and don't be afraid to share your love for the products!
✨Utilise College or University Resources
If you're a student, check out your university’s career services. They often have links with local retailers looking for part-time staff. It's a great way to find positions that work around your studies while also building your CV!
✨Check Out Seasonal Opportunities
Retail often sees a surge during peak seasons like Christmas or summer sales. Keep your eyes peeled for temporary part-time roles during these times. Many companies, including Bettys & Taylors, may even transition seasonal workers into permanent positions if you impress them!
We think you need these skills to ace Retail Assistant in Ilkley
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, we know that customer service is king! Make sure your CV highlights any experience you've got with face-to-face interactions. Include specific examples where you went above and beyond for a customer—this shows potential employers like Bettys & Taylors that you're all about creating great shopping experiences.
Flexibility is Key!:For a part-time role, showcasing your availability is crucial. Make it clear in your application when you can work, especially if you have weekday and weekend flexibility. Retail can demand odd hours, so we want to see that you're ready to jump in when needed!
Forget the Fancy Formatting:While you want your CV to look good, in retail, clarity is more important than flashiness. Use simple formatting and bullet points to make your experiences stand out. Retail managers at Bettys & Taylors will appreciate a straightforward CV that’s easy to skim through.
Craft a Genuine Cover Letter:When applying for a part-time retail position, your cover letter is your chance to shine! Share why you’re excited about Bettys & Taylors and what you can bring to their team. Maybe you love their products or admire their customer service philosophy—let that passion come through!
How to prepare for a job interview at Bettys & Taylors
✨Mastering Brand Knowledge
As we're heading into a part-time retail role at Bettys & Taylors, it’s super crucial to know their brand inside out. Familiarise yourself with their products, customer service approach, and any current promotions. This way, you can engage genuinely in conversations and show that you’re already invested in their vibe.
✨Excellent Customer Scenarios
Prepare for customer service scenarios! Retail interviews often include role-play or situational questions. Think about how you'd handle different customer situations, from dealing with complaints to upselling products. We want to hear how you can keep your cool and keep the customer happy!
✨Tailoring Your Availability
Being part-time means flexibility is key! Be ready to discuss your availability honestly. Employers in retail love candidates who can adapt their schedules to peak hours. Show that you're keen to work evenings or weekends if it helps them out.
✨Show Off Your Team Spirit
Teamwork is essential in retail. Bring up experiences where you worked effectively in a team, whether it’s in previous jobs, school projects, or volunteering. We want to know how you can contribute to a positive team environment at Bettys & Taylors!
