At a Glance
- Tasks: Lead our Front of House team, ensuring top-notch customer service and team motivation.
- Company: Join the iconic Bettys & Taylors Group, known for quality and a great culture.
- Benefits: Enjoy competitive pay, profit-sharing, flexible working, and health benefits.
- Other info: Opportunities for personal growth and development await you!
- Why this job: Be part of a passionate team that delights customers every day.
- Qualifications: Experience in hospitality and team management is essential.
The predicted salary is between 18900 - 23100 £ per year.
An opportunity has arisen in our Front of House team, and we are looking for a Front of House Team Leader to join us at Bettys Café Tearooms in Ilkley.
- Working pattern
- This  isa Full Timerole working a minimum of 37.5 hoursover 5number days.
- We have a variety of shift patterns with start and finish times staggered throughout the day which is dependent on the opening hours of the branch. 
- These shifts may include some early mornings or later finishes.
- You willbe requiredto work at least one day at the weekend every week.
If you would like to discuss workingpatternsplease provide more details in your application.
About you
You’ll have a background in customer service or hospitality.
You’ll have experience in managing and motivating a team.
You will have good communication skills and the ability to work well with others as we rely on our strong team ethic to deliver the highest levels of quality and customer service.
You will have the desire to learn all about our products and be able to confidently share your knowledge and enthusiasm with our customers.
You’ll have some knowledge of food safety and health and safety procedures.
About us - Great people, great culture
We are Bettys & Taylors Group.
Our family business is home to three iconic Yorkshire brands – Yorkshire Tea, Bettys, and Taylors of Harrogate.
Together we share a passion for quality, delighting customers, and doing things properly.
We are driven by our purpose and values, and we know our talented people set us apart.
That’s where you come in.
We are committed to offering a respectful, inclusive culture where everyone can thrive and we welcome applications from all cultures, backgrounds, and experiences.
Don’t worry if you do not meet 100% of the job requirements listed above – if you fulfil most of the skills and experiences we're looking for, please apply as we would love to hear from you.
What we offer you
You’ll receive a comprehensive benefits package designed to support your financial and overall wellbeing. On top of a competitive salary, we offer:
- Discretionary profit-share bonus scheme paid quarterly (11.9% average over the last three years).
- Breakfast and freshly cooked hot meal option.
- A generous, flexible and inclusive range of family-friendly benefits to support you through every stage of life.
These include enhanced maternity, paternity, adoption and shared parental leave arrangements, flexible working options, paid time off for caring responsibilities, and emergency family leave.
- Discounts on Bettys & Taylors products.
- A range of health benefits, including a health cash plan, health assessments, flu jabs and more.
- Wellbeing support, including an Employee Assistance Programme (free and independent service offering free counselling and health and wellbeing resources). Read more here.
- Holiday allowance with the option to buy and (in some cases) sell additional days.
- Pension schemes and life assurance.
- And more.
We also offer a range of development opportunities no matter your role and ambitions. We encourage everyone to take control of their career and make the most of:
- On-the-job learning
- External training programmes
- Apprenticeship opportunities
- Internal 1:1 coaching schemes
- Application and Interview Process
- Please complete the application form to apply for this role, this consists of submitting a CV and completing the questions in the “about you” section.
- There will be one interview for this role, and this will consist of a competency‑based questions
Please don’t hesitate to let us know of any reasonable adjustments which you feel you’d benefit from, at any stage of the recruitment process.
The hiring manager will pick up any information provided in your application and get in touch with you to talk about what could support you.
We may close this vacancy early in the event we receive a high volume of applications. We recommend you apply as soon as possible to avoid disappointment.
The closing date for this vacancy will be 15th September 2026.
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Front of House Team Leader in Ilkley employer: Bettys & Taylors
At Bettys & Taylors Group, we pride ourselves on being an exceptional employer, offering a supportive and inclusive work culture that values every team member. Located in the heart of York, our Retail Assistants benefit from a comprehensive benefits package, including a discretionary profit-share bonus, flexible working options, and extensive development opportunities to help you grow your career. Join us to be part of a family business that is passionate about quality and customer service, where your contributions truly matter.
StudySmarter Expert Advice🤫
We think this is how you could land Front of House Team Leader in Ilkley
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Bettys & Taylors. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Bettys & Taylors
Don't be shy about reaching out to Bettys & Taylors directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Front of House Team Leader in Ilkley
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Bettys & Taylors and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Bettys & Taylors
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
