Lead with Purpose. Making Proper Brews Together. At Taylors of Harrogate, everything is done proper. From Yorkshire Tea to Taylors of Harrogate coffee and tea. We’re looking for an inspiring and motivating Operations Leader to take on the role of Head of Operations—an newly created pivotal position leading and coaching a team of over 300 people, helping to shape the future of our operations in line with our long‑term ambitions. About the Role Reporting into the Operations Director, you’ll be responsible for the Operational (Engineering and Manufacturing) leadership of Taylors of Harrogate Starbeck Factory, ensuring delivery of “proper brews” through our Operating Model (IWS) with safety first and quality always. Ensuring advancements in our values‑based culture. Through visible, servant leadership you’ll coach and support your direct and indirect reports, empower others, and drive change through collaboration, continuous improvement, and cross‑functional teamwork. This is a unique opportunity to lead one of Yorkshire and the UK’s most iconic brands through the next chapter of its operational evolution and exiting and ambitious growth agenda. Key Responsibilities Ensure legal and regulatory requirements for health and safety and food safety are fulfilled, monitored and improved within operations Provide effective team leadership, clear thinking and direction for Taylors operations, in line with the strategic ambition of the business Through visible, impactful servant leadership, motivate, inspire, coach and lead Operational teams Work with the Operations Director to develop and translate the strategic direction and vision into tangible plans, budgets, targets and actions Ensure plans are in place to reduce operational “losses”, through the TOMTOM (IWS) Operating Model through your role as Leadership Pillar Lead Work effectively with cross‑functional peers, lead the Operational teams to reduce complexity and improve efficiency of operations, with Safety First and Quality Always Challenge the status quo and embed a culture of operational efficiency, CI and process improvement across all areas of operations, through the Operating Model Engage positively and effectively as a cross‑functional peer to enable delivery of operations objectives and those of the whole business Ensure training, learning, development and succession plans are in place to build capacity and capability within your operational areas of responsibility Act as a role model of the Bettys
Head of Operations
