At a Glance
- Tasks: Deliver exceptional service and create magical experiences for our customers.
- Company: Join the iconic Bettys & Taylors Group, known for quality and service.
- Benefits: Enjoy free meals, profit-share bonuses, holiday allowance, and health support.
- Other info: Flexible shifts with opportunities for personal growth and development.
- Why this job: Be part of a passionate team and develop your skills in hospitality.
- Qualifications: Customer service experience and strong communication skills are essential.
The predicted salary is between 10 - 12 € per hour.
An opportunity has arisen in our Front of House team and we are looking for a Waiter or Waitress to join us as part of our team at Harrogate. As a Waiter or Waitress you will be responsible for providing the highest level of service to deliver a deliciously magical experience for every customer whilst working at pace. This is a Part Time role working a minimum of 18 contracted hours over 3 days. We have a variety of shift patterns with start and finish times staggered throughout the day which is dependent on the opening hours of the branch. These shifts may include early mornings or evening shifts up to 11pm. You will be required to work at least one day at the weekend every week. If you would like to discuss working patterns please provide more details in your application.
About you
- You will have a keen interest in customer service and the ability to work at pace.
- You will need to have good communication skills and be able to work well with others as we rely on our strong team ethic to deliver the highest levels of quality and customer service.
- You will be passionate about learning the dishes on our menu to share your knowledge with our customers.
- Previous experience working in a customer facing environment is a must, ideally within a hospitality business.
- Knowledge of food safety and health and safety procedures is desirable but not essential as full training is provided.
What we offer you
- As a minimum, all our employees receive free meals, drinks and snacks while at work.
- A discretionary quarterly profit-share bonus.
- Holiday allowance with the option to buy and (in some cases) sell additional days.
- Company-wide employee discounts.
- Access to our health cash plan, wellbeing support, company funded counselling, and enrolment in the company pension.
- A range of development opportunities no matter your role and ambitions.
- We encourage everyone to explore what makes them the best version of themselves, and we do this through external training programmes, apprenticeships and internal 1:1 coaching schemes.
Great People, Great Culture
We are Bettys & Taylors Group. Our family business is home to three iconic Yorkshire brands – Yorkshire Tea, Bettys and Taylors of Harrogate. Together we share a passion for quality, service and doing things properly. We are driven by our purpose and our values, and we believe our people are what set us apart. We welcome applications from all cultures, backgrounds, and experiences, and we are committed to offering an inclusive culture where everyone can thrive.
Please note that this role is advertised on an ongoing basis and will therefore close when filled. Please apply as soon as possible to be considered.
Waiter/Waitress in Harrogate employer: Bettys & Taylors
At Bettys & Taylors Group, we pride ourselves on being an exceptional employer, offering a vibrant work culture that values quality and service. Our team members enjoy a range of benefits including free meals, a profit-share bonus, and extensive development opportunities tailored to help you grow in your role. Located in the heart of Harrogate, we foster an inclusive environment where every employee can thrive and contribute to our legacy of excellence.
StudySmarter Expert Advice🤫
We think this is how you could land Waiter/Waitress in Harrogate
✨Tip Number 1
Get to know the venue! Before your interview, pop in for a coffee or a bite to eat. This way, you can familiarise yourself with the atmosphere and even chat with staff. It shows you're genuinely interested and gives you a feel for the team vibe.
✨Tip Number 2
Practice your customer service skills! Think of scenarios you might face as a waiter or waitress and how you'd handle them. Role-playing with a friend can help you articulate your thoughts and show off your communication skills during the interview.
✨Tip Number 3
Be ready to showcase your passion for food and service! Brush up on the menu items and be prepared to discuss your favourite dishes. This not only demonstrates your enthusiasm but also shows that you're keen to learn and share that knowledge with customers.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it gives you a chance to explore more about our culture and values, which is super important for us at Bettys & Taylors Group.
We think you need these skills to ace Waiter/Waitress in Harrogate
Some tips for your application 🫡
Show Your Passion for Customer Service:When writing your application, let us know why you love working with customers. Share any experiences that highlight your enthusiasm and ability to create a magical experience for guests.
Be Clear About Your Availability:Since we have various shift patterns, it’s super important to mention your availability in your application. If you can work weekends or specific times, make sure to include that info so we can find the best fit for you!
Highlight Relevant Experience:If you've worked in a customer-facing role before, don’t be shy! Tell us about your previous experiences in hospitality or similar environments. This helps us see how you can contribute to our team right away.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for this exciting opportunity as soon as possible!
How to prepare for a job interview at Bettys & Taylors
✨Know the Menu Inside Out
Before your interview, take some time to familiarise yourself with the menu. Being able to discuss dishes confidently will impress the interviewer and show your passion for customer service.
✨Showcase Your Team Spirit
Since teamwork is crucial in this role, be prepared to share examples of how you've successfully worked in a team before. Highlighting your ability to collaborate will resonate well with the interviewers.
✨Demonstrate Your Customer Service Skills
Think of specific instances where you provided excellent customer service in previous roles. Sharing these stories will help illustrate your commitment to delivering a magical experience for customers.
✨Ask About Shift Patterns
Since the role involves various shift patterns, don’t hesitate to ask about them during the interview. This shows your interest in the position and helps you understand how it fits into your schedule.
