At a Glance
- Tasks: Lead a dynamic Front of House team and deliver exceptional customer service.
- Company: Join the iconic Bettys Café Tearooms, part of a beloved Yorkshire family business.
- Benefits: Enjoy free meals, profit-share bonuses, holiday options, and health support.
- Other info: Explore personal development through training and coaching opportunities.
- Why this job: Be part of a passionate team and make a real impact in a vibrant environment.
- Qualifications: Experience in hospitality and team management with strong communication skills.
The predicted salary is between 25000 - 30000 £ per year.
An opportunity has arisen in our Front of House team, and we are looking for a Front of House Team Leader on a 12 month fixed term contract to join us at Bettys Café Tearooms in Harrogate. As a Front of House Team Leader, you will be responsible for achieving excellence in customer service, engaging and motivating a team, as well as maintaining the highest brand, food hygiene and health & safety standards, all within a fast-paced environment.
This is a Full Time role working 37.5 hours over 5 days. The start and finish times can vary depending on opening hours of the branch; this may include some early mornings or later finishes with a normal shift length of 8.5 hours per day (no split shifts). You will be required to work at least one evening and one day at the weekend every week. If you would like to discuss working patterns, please provide more details in your application.
About you
- You’ll have a background in customer service or hospitality.
- You’ll have experience in managing and motivating a team.
- You will have good communication skills and the ability to work well with others as we rely on our strong team ethic to deliver the highest levels of quality and customer service.
- You will have the desire to learn all about our products and be able to confidently share your knowledge and enthusiasm with our customers.
- You’ll have some knowledge of food safety and health and safety procedures.
What we offer you
- As a minimum, all our employees receive free meals, drinks and snacks while at work.
- A quarterly discretionary profit-share bonus.
- Holiday allowance with the option to buy and (in some cases) sell additional days.
- Company-wide employee discounts.
- Access to our health cash plan, wellbeing support, company funded counselling, and enrolment in the company pension.
- We also offer a range of development opportunities no matter your role and ambitions.
- We encourage everyone to explore what makes them the best version of themselves, and we do this through external training programmes, apprenticeships and internal 1:1 coaching schemes.
Great People, Great Culture
We are Bettys & Taylors Group. Our family business is home to three iconic Yorkshire brands – Yorkshire Tea, Bettys and Taylors of Harrogate. Together we share a passion for quality, service and doing things properly. We are driven by our purpose and our values, and we believe our people are what set us apart. We welcome applications from all cultures, backgrounds, and experiences and we are committed to offering an inclusive culture where everyone can thrive.
Front of House Team Leader - Fixed Term Contract in Harrogate employer: Bettys & Taylors
At Bettys Café Tearooms in Harrogate, we pride ourselves on being an exceptional employer that values our team members and fosters a supportive work environment. With benefits such as free meals, a quarterly profit-share bonus, and extensive development opportunities, we empower our employees to grow both personally and professionally. Our commitment to inclusivity and a strong team ethic ensures that everyone can thrive while delivering the highest standards of customer service.
StudySmarter Expert Advice🤫
We think this is how you could land Front of House Team Leader - Fixed Term Contract in Harrogate
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Bettys Café Tearooms. Understand their values, culture, and what makes them tick. This will help you connect with the team and show that you're genuinely interested in being part of their family.
✨Tip Number 2
Practice your customer service scenarios! As a Front of House Team Leader, you'll need to demonstrate your ability to handle various situations. Think about past experiences where you’ve excelled in customer service or led a team, and be ready to share those stories during your chat.
✨Tip Number 3
Show off your leadership skills! Be prepared to discuss how you've motivated teams in the past. Use specific examples to illustrate your approach to engaging and inspiring others, as this is key for the role.
✨Tip Number 4
Don’t forget to ask questions! At the end of your interview, have a few thoughtful questions ready about the team dynamics or training opportunities. This shows you’re keen to learn and grow within the company, which is something we value at StudySmarter.
We think you need these skills to ace Front of House Team Leader - Fixed Term Contract in Harrogate
Some tips for your application 🫡
Show Your Passion for Customer Service:When writing your application, let us see your enthusiasm for customer service shine through! Share specific examples of how you've gone above and beyond to create a great experience for customers in your previous roles.
Highlight Your Team Leadership Skills:As a Front of House Team Leader, you'll be motivating a team, so make sure to showcase your leadership experience. Talk about how you've successfully managed teams in the past and any strategies you used to keep everyone engaged and motivated.
Be Clear About Your Availability:Since the role requires flexibility with shifts, it's important to mention your availability clearly in your application. If you have specific preferences or constraints, don’t hesitate to include them so we can find a working pattern that suits both you and us.
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of success. It’s super easy, and you’ll get all the details right from the source. Plus, it shows us you're keen on joining our team!
How to prepare for a job interview at Bettys & Taylors
✨Know Your Customer Service Inside Out
As a Front of House Team Leader, you'll need to demonstrate your passion for customer service. Brush up on your previous experiences and be ready to share specific examples of how you've gone above and beyond for customers. This will show your potential employer that you truly understand the importance of excellent service.
✨Showcase Your Team Leadership Skills
Prepare to discuss your experience in managing and motivating a team. Think of situations where you successfully led a team through challenges or improved morale. Highlight your communication skills and how you foster a strong team ethic, as this is crucial for the role.
✨Familiarise Yourself with Food Safety Standards
Since food hygiene and health & safety are key aspects of the job, make sure you brush up on relevant regulations and best practices. Be prepared to discuss how you’ve implemented these standards in past roles, as this will demonstrate your commitment to maintaining high standards.
✨Ask Thoughtful Questions
Interviews are a two-way street, so come prepared with questions that show your interest in the company and the role. Ask about the team culture, training opportunities, or how they measure success in customer service. This not only shows your enthusiasm but also helps you gauge if the company is the right fit for you.
