At a Glance
- Tasks: Lead technical support for our eCommerce team and resolve customer queries.
- Company: Join the iconic Bettys & Taylors Group, known for quality and service.
- Benefits: Enjoy free meals, profit-share bonuses, and a supportive work environment.
- Other info: Flexible working options available; we value diversity and inclusion.
- Why this job: Make a real impact in a fast-paced eCommerce setting while developing your skills.
- Qualifications: Experience with IT systems and customer support; Magento and Zendesk knowledge is a plus.
The predicted salary is between 30000 - 40000 £ per year.
An opportunity has arisen in our Ecommerce team and we are looking for a Ecommerce Technical Support Lead to join us at Harrogate bakery where our Bettys eCommerce team is based. As a Ecommerce Technical Support Lead you will be responsible for leading triage on technical issues and supporting with testing, reporting and resolving BAU technical issues and support Customer Support team with customer queries relating to technical issues. You’ll also support with any training and set-up of new team members. This is a Full-Time role working 37.5 hours over 5 days. This role typically works 9am-5pm in the office. If you would like to discuss flexible working patterns please provide more details in your application.
About you
You bring hands-on experience working with IT systems, with Magento and Zendesk experience being desirable, but a strong track record of maintaining customer support systems and/or ecommerce platforms is essential. You’ve worked in a fast-paced customer service or retail environment and delivered high-quality support. A confident communicator, you handle customer related queries with clarity and professionalism, while using your problem-solving skills to make sound decisions day to day. You stay calm under pressure, remaining organised and productive during busy periods. You’re also highly trustworthy, managing customer orders and financial information with care and confidentiality.
What we offer you
As a minimum, all our employees receive free meals, drinks and snacks while at work, a discretionary quarterly profit-share bonus, holiday allowance with the option to buy and (in some cases) sell additional days, company-wide employee discounts, access to our health cash plan, wellbeing support, company funded counselling, and enrolment in the company pension. We also offer a range of development opportunities no matter your role and ambitions. We encourage everyone to explore what makes them the best version of themselves, and we do this through external training programmes, apprenticeships and internal 1:1 coaching schemes.
Great People, Great Culture
We are Bettys & Taylors Group. Our family business is home to three iconic Yorkshire brands – Yorkshire Tea, Bettys and Taylors of Harrogate. Together we share a passion for quality, service and doing things properly. We are driven by our purpose and our values, and we believe our people are what set us apart. We welcome applications from all cultures, backgrounds, and experiences and we are committed to offering an inclusive culture where everyone can thrive.
To apply for this role you will be required to submit a CV and cover letter. The closing date for this vacancy is 26th June 2026.
Ecommerce Technical Support Lead in Harrogate employer: Bettys & Taylors
At Bettys & Taylors Group, we pride ourselves on being an exceptional employer, offering a vibrant work culture in the heart of Harrogate. Our Ecommerce Technical Support Lead role not only provides competitive benefits such as free meals and a profit-share bonus but also fosters personal and professional growth through tailored development opportunities. Join us to be part of a family business that values quality, service, and inclusivity, ensuring every team member can thrive and contribute to our iconic Yorkshire brands.
StudySmarter Expert Advice🤫
We think this is how you could land Ecommerce Technical Support Lead in Harrogate
✨Get to Know Your E-commerce Community
Dive into specific e-commerce forums and groups on platforms like Reddit or Facebook. Engaging with these communities can open up opportunities and give you insights into what companies like Bettys & Taylors are looking for when hiring for a Ecommerce Technical Support Lead.
✨Showcase Your Skills with an Online Portfolio
In e-commerce, a strong online presence can set you apart. Create a portfolio that highlights any projects, case studies, or even personal ventures related to e-commerce. When you apply to Bettys & Taylors for the Ecommerce Technical Support Lead, a tangible demonstration of your skills could make a huge difference.
✨Attend E-commerce Events and Conferences
Keep an eye on e-commerce conferences and workshops in your area. Not only will you gain valuable knowledge, but networking with industry professionals could lead to job leads. Plus, if you're keen to work at Bettys & Taylors as a Ecommerce Technical Support Lead, rub shoulders with their representatives when possible!
✨Utilise Company Resources
Don’t forget to check out Bettys & Taylors’s career page for any unique application processes or opportunities that might not be listed on job boards. Applying directly through their website might give your application a bit more visibility, especially for a Ecommerce Technical Support Lead.
We think you need these skills to ace Ecommerce Technical Support Lead in Harrogate
Some tips for your application 🫡
Show Off Your E-Commerce Savviness:When you're applying for an e-commerce role at Bettys & Taylors, make sure your CV reflects your familiarity with online retail platforms, digital marketing, and user experience. Highlight any relevant tools and technologies you've used, like Shopify or Google Analytics, to demonstrate that you’re well-versed in the industry.
Craft a Compelling Cover Letter:Your cover letter should not just reiterate your CV; it’s your chance to showcase your passion for e-commerce and how it aligns with Bettys & Taylors's goals. Mention specific projects or achievements that relate to the role, and don’t forget to express your enthusiasm for working in a dynamic, fast-paced environment where you can make a tangible impact.
Metrics Matter:In the world of e-commerce, numbers speak volumes. When detailing your past experiences, quantify your achievements wherever possible—like the percentage of sales growth you contributed to or successful conversion rates from marketing campaigns. This will make your application stand out and show that you're results-driven.
Tailor Your Application:Don’t forget to customise your CV and cover letter for the specific position at Bettys & Taylors. Use keywords from the job description, and address the unique challenges the company may face in the e-commerce space. A personalised application helps us see that you're not just applying everywhere but are genuinely interested in being part of our team.
How to prepare for a job interview at Bettys & Taylors
✨Show Off Your E-commerce Know-How
In a sector like e-commerce, having a strong grasp of current trends and technologies is crucial. Let’s make sure you’ve brushed up on key platforms that Bettys & Taylors uses—think about popular e-commerce software, digital marketing strategies, and how these affect consumer behaviour. Being able to discuss these intelligently can really set you apart.
✨Portfolio Power: Showcase Your Results
For a full-time e-commerce role, it’s key for us to present a portfolio that highlights your results rather than just your tasks. If you’ve worked on campaigns or projects, bring examples that showcase your contribution and the impact they made—use metrics if you can! This helps to illustrate your value in a real-world context.
✨Technical Questions: Prep for the Specifics
Get ready to tackle some technical questions related to e-commerce analytics, SEO tools, or website optimisation. Think about any past experiences where you utilised data to inform decisions or improve sales. Being prepared with specific examples will showcase not just your knowledge, but also your practical application of it, which we all know is crucial!
✨Engage in a Conversational Style
Full-time interviews can feel quite formal, but try to keep it conversational, especially if you click with your interviewers at Bettys & Taylors. Share your thoughts and ideas about the future of e-commerce, and don’t shy away from engaging with their questions openly. The more genuine and relatable you are, the better connection you’ll create!
