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- Tasks: Deliver magical customer experiences while serving Afternoon Tea in our Imperial Suite.
- Company: Join the iconic Bettys & Taylors Group, known for quality and service.
- Benefits: Enjoy free meals, profit-share bonuses, holiday allowance, and employee discounts.
- Why this job: Be part of a passionate team and learn about delicious dishes in a vibrant environment.
- Qualifications: Customer service experience and good communication skills are essential.
- Other info: Flexible shifts with opportunities for personal development and a supportive culture.
An opportunity has arisen for a Waiter or Waitress to join the team in our Imperial Suite at Bettys Harrogate where we serve our bookable Afternoon Tea. As an Imperial Suite Assistant, you will be responsible for providing the highest level of service to deliver a deliciously magical experience for every customer whilst working at pace. This is a Part Time role working a minimum of 18 hours over 3 days. We have a variety of shift patterns with start and finish times staggered throughout the day which is dependent on the opening hours of the branch. These shifts may include some early mornings or later finishes. You will be required to work at least one day at the weekend every week. If you would like to discuss working patterns please provide more details in your application.
About You
You will have a keen interest in customer service and the ability to work at pace. You will have good communication skills and be able to work well with others as we rely on our strong team ethos to deliver the highest levels of quality and customer service. You will be passionate about learning the dishes on our menu to share your knowledge with our customers. Previous experience working in a customer facing environment is a must, ideally within a hospitality business. Knowledge of food safety and health and safety procedures is desirable but not essential as full training is provided.
What We Offer You
As a minimum, all our employees receive free meals, drinks and snacks while at work, a discretionary quarterly profit-share bonus, holiday allowance with the option to buy and (in some cases) sell additional days, company-wide employee discounts, access to our health cash plan, wellbeing support, company funded counselling, and enrolment in the company pension.
We also offer a range of development opportunities no matter your role and ambitions. We encourage everyone to explore what makes them the best version of themselves, and we do this through external training programmes, apprenticeships and internal 1:1 coaching schemes.
Great People, Great Culture
We are Bettys & Taylors Group. Our family business is home to three iconic Yorkshire brands – Yorkshire Tea, Bettys and Taylors of Harrogate. Together we share a passion for quality, service and doing things properly. We are driven by our purpose and our values, and we believe our people are what set us apart. We welcome applications from all cultures, backgrounds, and experiences, and we are committed to offering an inclusive culture where everyone can thrive.
Click here to learn more about life at Bettys & Taylors Group.
Please note that this role is advertised on an ongoing basis and will therefore close when filled. Please apply as soon as possible to be considered.
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Imperial Suite Assistant (Waiter/Waitress) employer: Bettys & Taylors of Harrogate
Contact Detail:
Bettys & Taylors of Harrogate Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Imperial Suite Assistant (Waiter/Waitress)
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Bettys & Taylors Group. Understanding their values and culture will help you connect with the team and show that you're genuinely interested in being part of their family.
✨Tip Number 2
Practice your customer service skills! Since this role is all about delivering a magical experience, think of examples from your past where you've gone above and beyond for customers. Be ready to share these stories during your chat with them.
✨Tip Number 3
Dress to impress! First impressions matter, especially in hospitality. Make sure you look smart and presentable for your interview. It shows that you care about the role and are ready to represent the brand well.
✨Tip Number 4
Apply through our website! We encourage you to submit your application directly on our site. This way, you can ensure your application gets the attention it deserves and you might even find more roles that suit you!
We think you need these skills to ace Imperial Suite Assistant (Waiter/Waitress)
Some tips for your application 🫡
Show Your Passion for Customer Service: When writing your application, let us know why you love providing great service. Share any experiences where you've gone the extra mile for customers – it really helps us see your enthusiasm!
Be Clear About Your Availability: Since we have various shift patterns, make sure to mention your availability in your application. If you can work weekends or early mornings, shout about it! It shows us you're flexible and ready to jump in.
Highlight Relevant Experience: If you've worked in hospitality before, don’t hold back! Tell us about your previous roles and what you learned. Even if it’s not directly related, any customer-facing experience is valuable to us.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s super easy, and you’ll get all the info you need about the role and our company culture right there!
How to prepare for a job interview at Bettys & Taylors of Harrogate
✨Know the Menu Inside Out
Familiarise yourself with the Afternoon Tea menu before the interview. Being able to discuss the dishes and their ingredients shows your passion for the role and helps you connect with the interviewers.
✨Showcase Your Customer Service Skills
Prepare examples from your previous experience where you provided excellent customer service. Highlight situations where you went above and beyond to create a memorable experience for customers, as this is key for the Imperial Suite Assistant role.
✨Demonstrate Team Spirit
Since teamwork is crucial in this role, think of instances where you successfully collaborated with others. Be ready to share how you contribute to a positive team environment, as this aligns with the company’s strong team ethic.
✨Be Ready for Shift Discussions
Understand the shift patterns and be prepared to discuss your availability openly. If you have specific preferences or constraints, communicate them clearly during the interview to show your willingness to negotiate and find a suitable arrangement.
