At a Glance
- Tasks: Lead a team to deliver exceptional customer service in a vibrant café environment.
- Company: Join the iconic Bettys Café Tearooms, known for quality and service.
- Benefits: Enjoy free meals, profit-sharing bonuses, and health support while you work.
- Other info: Flexible part-time hours with opportunities for personal development and growth.
- Why this job: Be part of a passionate team and make memorable experiences for customers.
- Qualifications: Experience in hospitality and team management with strong communication skills.
The predicted salary is between 24000 - 30000 £ per year.
An opportunity has arisen in our Imperial Suite team, and we are looking for an Imperial Suite Team Leader to join us at Bettys Café Tearooms in Harrogate. The Imperial Suite offers our bookable afternoon tea across 5 days a week, alongside private events, meetings and functions.
As an Imperial Suite Team Leader, you will be responsible for achieving excellence in customer service, engaging and motivating a team, as well as maintaining the highest brand, food hygiene and health & safety standards, all within a fast‑paced environment. This is a Part‑Time role working 24 hours over 3 days. The start and finish times can vary depending on opening hours of the branch; this may include some early mornings or later finishes (no split shifts). You will be required to work at least one day at the weekend every week. If you would like to discuss working patterns, please provide more details in your application.
About You
- You'll have a background in customer service or hospitality.
- You'll have experience in managing and motivating a team.
- You will have good communication skills and the ability to work well with others as we rely on our strong team ethic to deliver the highest levels of quality and customer service.
- You will have the desire to learn all about our products and be able to confidently share your knowledge and enthusiasm with our customers.
- You'll have some knowledge of food safety and health and safety procedures.
What We Offer You
As a minimum, all our employees receive free meals, drinks and snacks while at work, a quarterly discretionary profit‑share bonus, holiday allowance with the option to buy and (in some cases) sell additional days, company‑wide employee discounts, access to our health cash plan, wellbeing support, company‑funded counselling, and enrolment in the company pension. We also offer a range of development opportunities no matter your role and ambitions. We encourage everyone to explore what makes them the best version of themselves, and we do this through external training programmes, apprenticeships and internal 1:1 coaching schemes.
Great People, Great Culture
We are Bettys & Taylors Group. Our family business is home to three iconic Yorkshire brands – Yorkshire Tea, Bettys and Taylors of Harrogate. Together we share a passion for quality, service and doing things properly. We are driven by our purpose and our values, and we believe our people are what set us apart. We welcome applications from all cultures, backgrounds, and experiences and we are committed to offering an inclusive culture where everyone can thrive.
Imperial Suite Team Leader - part time in Harrogate employer: Bettys & Taylors of Harrogate
At Bettys Café Tearooms in Harrogate, we pride ourselves on being an exceptional employer, offering a supportive work culture that values quality and service. Our part-time Imperial Suite Team Leader role not only provides competitive benefits such as free meals, a profit-share bonus, and comprehensive wellbeing support, but also fosters personal and professional growth through various development opportunities. Join us to be part of a family business that celebrates diversity and encourages every team member to thrive in a rewarding environment.
Contact Details:
Bettys & Taylors of Harrogate Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Imperial Suite Team Leader - part time in Harrogate
✨Get Involved in Local Events
Check out foodie festivals, farmers' markets, and local fairs in your area. These are perfect opportunities to meet restaurant owners and managers face-to-face, and they often look for part-time help during busy seasons.
✨Join Hospitality Groups
Connect with local hospitality groups on social media platforms like Facebook or Instagram. These communities frequently post about part-time job openings that aren’t advertised elsewhere, plus it’s a great way to engage with the food scene in your area!
✨Show Up in Person
For part-time roles in the hospitality sector, don't underestimate the power of a walk-in. Grab your best smile and pop into local cafés or restaurants with your CV in hand. It shows initiative and can really make you stand out!
✨Apply Through Our Website!
Don’t forget to check out the openings at Bettys & Taylors of Harrogate and apply directly through our website! We love seeing friendly faces and you’ll be surprised how many part-time roles pop up that may not be listed on job boards.
We think you need these skills to ace Imperial Suite Team Leader - part time in Harrogate
Some tips for your application 🫡
Show Off Your Service Skills:In the hospitality and food service industry, showcasing your customer service experience is key. Be sure to highlight relevant roles in your CV or cover letter where you’ve directly engaged with customers—this could be from previous waitressing, barista jobs, or any roles that involved teamwork and communication. You want to convince us at Bettys & Taylors of Harrogate that you can keep it cool under pressure!
Certifications Matter:If you’ve got any hospitality-related certifications—like food safety or first aid—definitely mention those! Including these credentials can set you apart from other applicants. It shows us that you're serious about the health and safety standards we maintain here at Bettys & Taylors of Harrogate.
Flexibility is Your Friend:Since this is a part-time role, we’re looking for someone who can work various shifts. In your application, it’s useful to outline your availability clearly. Make it easy for us to see when you can jump in and help out—this shows that you’re committed and ready to adapt!
Let Your Personality Shine:In hospitality, personality plays a vital role. Use your cover letter to share why you’re passionate about food service and what brings you joy in helping customers. A personal touch can make your application memorable and help us at Bettys & Taylors of Harrogate get a sense of who you are beyond your experience!
How to prepare for a job interview at Bettys & Taylors of Harrogate
✨Show Off Your People Skills
In hospitality, your ability to work with customers and team members is crucial. Be prepared to share stories that highlight your experience in handling customer service situations, especially any tricky ones. We want to hear how you turned a potentially negative experience into a positive one!
✨Know the Menu Inside Out
You might get quizzed on the menu items or asked about your favourite dishes. Brush up on any special offerings at Bettys & Taylors of Harrogate and demonstrate genuine enthusiasm for their food. This shows you’re not just looking for any job, but you’re genuinely excited about working with their team.
✨Flexibility is Key
As you're going for a part-time role, emphasise your availability and willingness to work various shifts. Mention any instances where you've gone above and beyond for scheduling or helped out during busy times. This flexibility can make you stand out from the crowd!
✨Role-Play Scenarios
Be ready for role-play scenarios during your interview! Employers love to see how you handle on-the-spot situations, like dealing with a dissatisfied customer or managing a specific request from a patron. Practising these scenarios with friends can help boost your confidence.
