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- Tasks: Be the friendly face of Bettys, ensuring every customer feels valued and welcomed.
- Company: Join the iconic Bettys & Taylors Group, known for quality and service.
- Benefits: Enjoy free meals, profit-share bonuses, holiday allowance, and employee discounts.
- Why this job: Make a real impact on customer experiences in a vibrant team environment.
- Qualifications: Strong customer service skills and ability to work well under pressure.
- Other info: Opportunities for personal development and a supportive, inclusive culture.
The predicted salary is between 10 - 13 £ per hour.
An 6 month fixed term opportunity has arisen for a part-time Queue Host to join us as part of our team at Bettys Harrogate where we serve an array of our iconic Bettys treats. As a Queue Host you will be the welcoming face of Bettys, setting the scene for each customer's visit through warmth, care and genuine hospitality; ensuring every customer begins their Bettys experience feeling valued and looked after. Strategically overseeing our OpenTable bookings to optimise flow and maximise capacity.
This is a part-time role working 16 hours over 4 set days - Sunday, Monday, Thursday and Friday between 11am - 3pm.
About You
You will have strong customer service skills, excellent time management and the ability to work at pace. You will need the ability to build strong relationships and be able to work well with others as we rely on our strong team ethic to deliver the highest levels of quality and customer service. You will have the ability to think quickly when problems arise, work well under pressure and be able to remain calm during busy times while maintaining superior customer service. Previous experience working with OpenTable is preferred along with knowledge of allergens, food safety and health and safety procedures.
What we offer you
As a minimum, all our employees receive free meals, drinks and snacks while at work, a discretionary quarterly profit-share bonus, holiday allowance with the option to buy and (in some cases) sell additional days, company-wide employee discounts, access to our health cash plan, wellbeing support, company funded counselling, and enrolment in the company pension. We also offer a range of development opportunities no matter your role and ambitions. We encourage everyone to explore what makes them the best version of themselves, and we do this through external training programmes, apprenticeships and internal 1:1 coaching schemes.
Great People, Great Culture
We are Bettys & Taylors Group. Our family business is home to three iconic Yorkshire brands - Yorkshire Tea, Bettys and Taylors of Harrogate. Together we share a passion for quality, service and doing things properly. We are driven by our purpose and our values, and we believe our people are what set us apart. We welcome applications from all cultures, backgrounds, and experiences and we are committed to offering an inclusive culture where everyone can thrive.
To apply for this role you will be required to submit a CV and cover letter. We are expecting to hold interviews week commencing 9th March. The closing date for this vacancy is 4th March 2026.
Fixed Term Part time Queue Host in Harrogate employer: Bettys & Taylors of Harrogate
Contact Detail:
Bettys & Taylors of Harrogate Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Fixed Term Part time Queue Host in Harrogate
✨Tip Number 1
Get to know the company! Before your interview, take some time to learn about Bettys and its values. This will help you connect with the team and show that you're genuinely interested in being part of their culture.
✨Tip Number 2
Practice your customer service skills! Since this role is all about making customers feel valued, think of examples from your past experiences where you've gone above and beyond for someone. Be ready to share these stories during your interview.
✨Tip Number 3
Be prepared for situational questions! The interviewers might ask how you'd handle busy times or unexpected issues. Think about how you can stay calm under pressure and keep that superior customer service shining through.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're keen on joining the team at Bettys. Don’t forget to tailor your CV and cover letter to highlight your relevant skills!
We think you need these skills to ace Fixed Term Part time Queue Host in Harrogate
Some tips for your application 🫡
Show Your Personality: When writing your CV and cover letter, let your personality shine through! We want to see the real you, so don’t be afraid to express your passion for customer service and hospitality. Remember, we’re looking for someone who can bring warmth and care to our team.
Tailor Your Application: Make sure to tailor your CV and cover letter to the Queue Host role specifically. Highlight any relevant experience, especially with OpenTable or in customer service. We love seeing how your skills match what we’re looking for, so make it clear!
Keep It Clear and Concise: We appreciate a well-structured application! Keep your CV and cover letter clear and concise, focusing on key points that showcase your skills and experiences. Avoid fluff – we want to get to know you quickly and easily!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the details you need about the role and our company culture there. We can’t wait to hear from you!
How to prepare for a job interview at Bettys & Taylors of Harrogate
✨Know Your Customer Service Skills
Make sure you can highlight your strong customer service skills during the interview. Think of specific examples where you've gone above and beyond for a customer, as this role is all about creating a warm and welcoming atmosphere.
✨Familiarise Yourself with OpenTable
If you have previous experience with OpenTable, be ready to discuss it! If not, do a bit of research on how it works and be prepared to explain how you would manage bookings effectively to optimise flow and capacity.
✨Showcase Your Team Spirit
This role relies heavily on teamwork, so be prepared to talk about your experiences working in a team. Share examples of how you've built strong relationships with colleagues and contributed to a positive team environment.
✨Stay Calm Under Pressure
Since the job involves working in a busy environment, think of times when you've had to stay calm under pressure. Be ready to share how you handled challenging situations while maintaining excellent customer service.