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- Tasks: Deliver exceptional customer service and support to our online and café customers.
- Company: Join the iconic Bettys & Taylors Group, known for quality and service.
- Benefits: Enjoy free meals, profit-share bonuses, holiday options, and health support.
- Why this job: Be part of a passionate team and make a real difference in customer experiences.
- Qualifications: Experience in customer service, strong communication skills, and teamwork.
- Other info: Flexible part-time roles with opportunities for personal development and growth.
The predicted salary is between 10 - 13 £ per hour.
An opportunity has arisen in our Bettys Customer Support team, and we are looking for 2 Customer Support Advisors to join us at our Starbeck site in Harrogate. As Customer Support Advisor you will be responsible for delivering exceptional customer service and support to our online, Cookery School, and Café Tea Room customers. You will process orders by phone and email, providing advice on products and services as required. You will also deal with any queries, taking ownership and resolving issues efficiently and professionally, ensuring the best possible outcome for our customers.
We have 2 part-time roles of 24 hours each, covering 3 days between Monday and Friday. You will need to be flexible as occasional Saturday working will be needed at peak seasonal points. If you would like to discuss flexible working patterns, please provide more details in your application.
About You
- Some experience of delivering exceptional customer service over the telephone and email or face to face.
- Excellent telephone manner.
- Proactive approach and excellent team player.
- Strong communication skills - both oral and written.
- Ability to work well in a team environment.
- Experience of working to and achieving targets.
- Excellent IT skills and experience of Microsoft Office including Word, Excel, Outlook and ideally knowledge of Zendesk and Magento (not essential).
What we offer you
As a minimum, all our employees receive free meals, drinks and snacks while at work, a discretionary quarterly profit-share bonus, holiday allowance with the option to buy and (in some cases) sell additional days, company-wide employee discounts, access to our health cash plan, wellbeing support, company funded counselling, and enrolment in the company pension. We also offer a range of development opportunities no matter your role and ambitions. We encourage everyone to explore what makes them the best version of themselves, and we do this through external training programmes, apprenticeships and internal 1:1 coaching schemes.
Great People, Great Culture
We are Bettys & Taylors Group. Our family business is home to three iconic Yorkshire brands - Yorkshire Tea, Bettys and Taylors of Harrogate. Together we share a passion for quality, service and doing things properly. We are driven by our purpose and our values, and we believe our people are what set us apart. We welcome applications from all cultures, backgrounds, and experiences and we are committed to offering an inclusive culture where everyone can thrive.
To apply for this role you will be required to submit a CV and cover letter. The closing date for this vacancy is Friday 27th February 2026.
2 x Customer Support Advisors (part time) in Harrogate employer: Bettys & Taylors of Harrogate
Contact Detail:
Bettys & Taylors of Harrogate Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 2 x Customer Support Advisors (part time) in Harrogate
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Bettys & Taylors. Understand their values and what makes them tick. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service scenarios! Think about common customer queries and how you'd handle them. Role-playing with a friend can help you feel more confident and prepared for those tricky questions during the interview.
✨Tip Number 3
Show off your communication skills! During the interview, make sure to articulate your thoughts clearly and listen actively. This is key for a Customer Support Advisor role, so let your personality shine through while keeping it professional.
✨Tip Number 4
Don’t forget to follow up! After your interview, drop a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that shows you’re keen and can help keep you top of mind for the hiring team.
We think you need these skills to ace 2 x Customer Support Advisors (part time) in Harrogate
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight any customer service roles you've had, especially those involving phone or email communication. We want to see how you can bring your unique flair to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about customer service and how you can contribute to our Bettys Customer Support team. Keep it friendly and professional – we love a personal touch!
Show Off Your Flexibility: Since the role requires some flexibility with working hours, mention your availability clearly in your application. If you’re open to occasional Saturday shifts, let us know! We appreciate candidates who are willing to adapt.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. We can’t wait to hear from you!
How to prepare for a job interview at Bettys & Taylors of Harrogate
✨Know Your Customer Service Basics
Brush up on your customer service skills before the interview. Be ready to share specific examples of how you've delivered exceptional service in the past, whether over the phone, via email, or face-to-face. This will show that you understand the importance of customer satisfaction.
✨Familiarise Yourself with the Company
Take some time to learn about Bettys & Taylors Group and their values. Understanding their commitment to quality and service will help you align your answers with what they’re looking for. Plus, it shows genuine interest in the role!
✨Prepare for Common Scenarios
Think about potential customer queries or issues you might encounter in the role. Prepare responses that demonstrate your problem-solving skills and proactive approach. This will help you feel more confident during the interview.
✨Show Off Your Team Spirit
Since teamwork is key in this role, be ready to discuss how you’ve worked effectively within a team in the past. Share examples that highlight your communication skills and ability to collaborate, as this will resonate well with the interviewers.