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- Tasks: Lead the Front of House team to deliver exceptional customer service and maintain high standards.
- Company: Join the iconic Bettys Café Tearooms, a family business with a rich heritage.
- Benefits: Enjoy free meals, profit-share bonuses, holiday options, and health support.
- Why this job: Be part of a vibrant team in a fast-paced environment while developing your leadership skills.
- Qualifications: Experience in customer service and team management is essential.
- Other info: Flexible working patterns available; we value diversity and inclusivity.
The predicted salary is between 25000 - 30000 £ per year.
An opportunity has arisen in our Front of House team, and we are looking for a Front of House Team Leader to join us at Bettys Café Tearooms in Bettys York on a fixed term basis covering an internal secondment/promotion until 31st December 2026. As a Front of House Team Leader, you will be responsible for achieving excellence in customer service, engaging and motivating a team, and maintaining the highest brand, food hygiene, and health & safety standards, all within a fast-paced environment.
This is a full‑time role working 37.5 hours over 5 days. The start and finish times can vary depending on opening hours of the branch, and the role will include some early mornings, later finishes and evening shifts with a normal shift length of 8.5 hours per day (no split shifts). You will be required to work at least one day at the weekend every week. If you would like to discuss working patterns, please provide more details in your application.
About You
- Background in customer service or hospitality.
- Experience in managing and motivating a team.
- Good communication skills and the ability to work well with others.
- Desire to learn all about our products and confidently share your knowledge and enthusiasm with customers.
- Knowledge of food safety and health & safety procedures.
What We Offer You
- Free meals, drinks and snacks while at work.
- Quarterly discretionary profit‑share bonus.
- Holiday allowance with the option to buy and (in some cases) sell additional days.
- Company‑wide employee discounts.
- Access to our health cash plan, wellbeing support, company‑funded counselling, and enrolment in the company pension.
- Development opportunities through external training programmes, apprenticeships and internal 1:1 coaching schemes.
We are Bettys & Taylors Group. Our family business is home to three iconic Yorkshire brands – Yorkshire Tea, Bettys and Taylors of Harrogate. We welcome applications from all cultures, backgrounds, and experiences and are committed to offering an inclusive culture where everyone can thrive.
Front of House Team Leader (Fixed term) employer: Bettys & Taylors of Harrogate
Contact Detail:
Bettys & Taylors of Harrogate Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front of House Team Leader (Fixed term)
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Bettys Café Tearooms. Understand their values, products, and what makes them unique. This will help you connect with the team and show that you're genuinely interested in being part of their family.
✨Tip Number 2
Practice your customer service skills! As a Front of House Team Leader, you'll need to shine in customer interactions. Role-play common scenarios with friends or family to boost your confidence and refine your communication skills.
✨Tip Number 3
Show off your leadership style! Think about examples from your past where you've motivated a team or handled a tough situation. Be ready to share these stories during your interview to demonstrate your ability to lead and inspire others.
✨Tip Number 4
Apply through our website! We love seeing applications come directly from candidates who are excited about joining us. Plus, it gives you a chance to showcase your enthusiasm right from the start!
We think you need these skills to ace Front of House Team Leader (Fixed term)
Some tips for your application 🫡
Show Your Passion for Customer Service: When writing your application, let us see your enthusiasm for customer service shine through! Share specific examples of how you've gone above and beyond to create memorable experiences for customers in your previous roles.
Highlight Your Team Leadership Skills: As a Front of House Team Leader, you'll be motivating a team, so make sure to showcase your leadership experience. Talk about how you've successfully managed teams in the past and any strategies you used to keep everyone engaged and motivated.
Be Clear About Your Availability: Since the role involves varied shifts, including weekends, it's important to be upfront about your availability. If you have specific preferences or constraints, mention them in your application so we can consider them during the selection process.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of success! It’s the easiest way for us to receive your application and ensures you’re considered for this exciting opportunity at Bettys Café Tearooms.
How to prepare for a job interview at Bettys & Taylors of Harrogate
✨Know Your Customer Service Basics
Brush up on your customer service skills before the interview. Be ready to share specific examples of how you've handled difficult situations or gone above and beyond for customers in the past. This will show that you understand the importance of excellent service, which is key for a Front of House Team Leader.
✨Showcase Your Team Management Skills
Prepare to discuss your experience in managing and motivating a team. Think of instances where you successfully led a group, resolved conflicts, or inspired your colleagues. Highlighting these experiences will demonstrate your capability to lead the Front of House team effectively.
✨Familiarise Yourself with Food Safety Standards
Since knowledge of food safety and health & safety procedures is crucial for this role, make sure you’re up to speed on relevant regulations. You might even want to mention any certifications you have or training you've completed related to food hygiene during the interview.
✨Be Ready to Discuss Flexibility
Given the varied hours and weekend shifts, be prepared to talk about your availability and willingness to adapt to different schedules. Showing that you're flexible and can handle the fast-paced environment will make you a more attractive candidate for the role.