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- Tasks: Lead evening dining and inspire a team to deliver exceptional customer service.
- Company: Join the iconic Bettys Cafe Tearooms in York, part of a family business.
- Benefits: Enjoy free meals, profit-share bonuses, holiday options, and health support.
- Why this job: Be part of a passionate team and develop your skills in a vibrant environment.
- Qualifications: Experience in cafe management and team motivation is essential.
- Other info: Flexible part-time role with opportunities for personal and professional growth.
The predicted salary is between 13 - 16 £ per hour.
An opportunity has arisen in our Front of House team and we are looking for someone to join us as our Deputy Front of House Manager (evening dining) at Bettys Cafe Tearooms in Bettys York. As a Deputy Front of House Manager you will be responsible for leading evening dining on Thursday, Friday and Saturday nights, supported by a rota of other managers. You will report to the Front of House Manager and be responsible for leading & inspiring a team of waiter/waitress/retail assistants to deliver operational excellence & exceptional customer service.
Using strong coaching & motivational skills, you will role model the behaviours within the Expectations Framework (our behavioural/competency framework) and support the Department Manager in delivering the business plan & KPI’s, balancing day to day operational delivery with a proactive strategic outlook. The role includes full line management responsibility for a small team of waiter/waitress/retail assistants ensuring due diligence training, relevant skills & craft training are maintained so the team can meet business objectives and continuously improve performance. This is a part time role working 18 hours over 3 evenings Thursday/Friday/Saturday. The start and finish times can vary depending on opening and closing hours of the branch. You will be required to work at least one day at the weekend every week. If you would like to discuss working patterns please provide more details in your application.
About You
You’ll have a background of working in and organising a busy cafe. You’ll have experience in managing and motivating a team. You will have knowledge of food safety and health and safety procedures. You will have good communication skills and the ability to work well with others as we rely on our strong team ethic to deliver the highest levels of quality and customer service. Ideally you will have previous experience of working to KPI’s such as labour budgets.
What We Offer You
As a minimum, all our employees receive free meals, drinks and snacks while at work, a quarterly discretionary profit-share bonus, holiday allowance with the option to buy and (in some cases) sell additional days, company-wide employee discounts, access to our health cash plan, wellbeing support, company funded counselling, and enrolment in the company pension. We also offer a range of development opportunities no matter your role and ambitions. We encourage everyone to explore what makes them the best version of themselves, and we do this through external training programmes, apprenticeships and internal 1:1 coaching schemes.
Great People, Great Culture
We are Bettys & Taylors Group. Our family business is home to three iconic Yorkshire brands - Yorkshire Tea, Bettys and Taylors of Harrogate. Together we share a passion for quality, service and doing things properly. We are driven by our purpose and our values, and we believe our people are what set us apart. We welcome applications from all cultures, backgrounds, and experiences and we are committed to offering an inclusive culture where everyone can thrive.
Deputy Front of House Manager (Evening dining) employer: Bettys & Taylors of Harrogate
Contact Detail:
Bettys & Taylors of Harrogate Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Deputy Front of House Manager (Evening dining)
✨Tip Number 1
Get to know the team and the vibe at Bettys! Pop in for a coffee or a bite to eat, and chat with the staff. This shows your genuine interest and helps you understand the culture, which is key for a role like Deputy Front of House Manager.
✨Tip Number 2
Brush up on your leadership skills! Think about how you can inspire and motivate a team. Maybe jot down some examples from your past experiences where you've successfully led a team or improved service – this will come in handy during interviews.
✨Tip Number 3
Familiarise yourself with food safety and health regulations. You might want to review the latest guidelines or even take a quick refresher course. Being knowledgeable in these areas will definitely give you an edge when discussing your fit for the role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're proactive and keen to join the Bettys family. Don’t forget to highlight your relevant experience and passion for customer service!
We think you need these skills to ace Deputy Front of House Manager (Evening dining)
Some tips for your application 🫡
Show Your Passion for Hospitality: When writing your application, let your love for the hospitality industry shine through! Share specific experiences that highlight your enthusiasm for delivering exceptional customer service and leading a team.
Be Clear About Your Availability: Since this role requires working evenings on Thursday, Friday, and Saturday, make sure to clearly state your availability in your application. If you have any preferences or constraints, don’t hesitate to mention them!
Highlight Relevant Experience: We want to see your background in managing teams and working in busy cafes. Be sure to include any relevant experience, especially if you've worked with KPIs or have knowledge of food safety procedures.
Apply Through Our Website: To make sure your application gets to us quickly, apply directly through our website. It’s the best way to ensure we see your application and can get back to you as soon as possible!
How to prepare for a job interview at Bettys & Taylors of Harrogate
✨Know the Menu Inside Out
Make sure you’re familiar with the evening dining menu at Bettys Cafe Tearooms. Being able to discuss dishes, ingredients, and even suggest pairings will show your passion for the role and your commitment to delivering exceptional customer service.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led a team in a busy café environment. Highlight your coaching and motivational skills, as well as any experience you have in managing KPIs. This will demonstrate that you can inspire and guide your team effectively.
✨Understand the Expectations Framework
Familiarise yourself with the Expectations Framework mentioned in the job description. Be ready to discuss how you embody these behaviours and how you plan to role model them for your team. This shows you’re aligned with their values and culture.
✨Ask Thoughtful Questions
Prepare some insightful questions about the team dynamics, training opportunities, and how success is measured in the role. This not only shows your interest but also helps you gauge if the company culture aligns with your own values.