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- Tasks: Lead and support the Front of House team to create amazing customer experiences.
- Company: Join Bettys & Taylors, a renowned group known for quality and inclusivity.
- Benefits: Enjoy free meals, profit-sharing bonuses, and employee discounts.
- Why this job: Be part of a vibrant team in a busy café environment with growth opportunities.
- Qualifications: Experience in café management and strong leadership skills are essential.
- Other info: Flexible working patterns available; apply by 10th July 2025.
The predicted salary is between 27000 - 42000 £ per year.
Join to apply for the Deputy Front of House Manager role at Bettys & Taylors of Harrogate.
We are seeking a Deputy Front of House Manager to join our team at Bettys Cafe Tearooms in Ilkley. You will lead and support our Waiter/Waitresses and Front of House Team Leaders to deliver exceptional customer experiences. Reporting to the Front of House Manager, you will deputise in their absence.
This is a full-time role, 37.5 hours over 5 days, including some early mornings, late finishes, and at least one weekend day. Shifts are approximately 8.5 hours, with no split shifts. Please specify your preferred working pattern in your application.
About You
- Experience in managing and organising a busy cafe environment
- Ability to motivate and lead a team
- Knowledge of food safety and health and safety procedures
- Strong communication skills and team collaboration
- Experience working with KPIs such as labour budgets (preferred)
What We Offer
- Free meals, drinks, and snacks during shifts
- Quarterly profit-share bonus
- Holiday allowance with buy/sell options
- Employee discounts and health benefits
- Wellbeing support, counselling, and pension scheme
- Development opportunities through training, apprenticeships, and coaching
About Us
We are Bettys & Taylors Group, home to Yorkshire Tea, Bettys, and Taylors of Harrogate. We value quality, service, and inclusivity, welcoming applications from diverse backgrounds. Learn more about life at Bettys & Taylors Group.
The closing date for applications is 10th July 2025.
Additional Details
- Seniority level: Mid-Senior level
- Employment type: Full-time
- Job function: Management and Manufacturing
- Industry: Restaurants
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Deputy Front of House Manager employer: Bettys & Taylors of Harrogate
Contact Detail:
Bettys & Taylors of Harrogate Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Deputy Front of House Manager
✨Tip Number 1
Familiarise yourself with Bettys & Taylors' values and mission. Understanding their commitment to quality and service will help you align your responses during interviews, showcasing how you can contribute to their goals.
✨Tip Number 2
Prepare examples from your previous experience that demonstrate your ability to lead a team in a busy café environment. Highlight specific situations where you motivated staff or improved customer experiences to make a strong impression.
✨Tip Number 3
Research common KPIs in the hospitality industry, especially those related to labour budgets. Being able to discuss these metrics and how you've worked with them in the past will show your readiness for the role.
✨Tip Number 4
Be ready to discuss your knowledge of food safety and health regulations. This is crucial for the Deputy Front of House Manager role, so having clear examples of how you've implemented these practices will set you apart.
We think you need these skills to ace Deputy Front of House Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in managing a busy café environment. Emphasise your leadership skills and any previous roles where you motivated a team.
Craft a Compelling Cover Letter: In your cover letter, express your passion for delivering exceptional customer experiences. Mention specific examples of how you've successfully led teams and managed KPIs in the past.
Specify Your Working Pattern: Since the job requires specifying your preferred working pattern, be clear about your availability in your application. This shows that you understand the role's requirements and are flexible.
Highlight Relevant Skills: Make sure to mention your knowledge of food safety and health and safety procedures, as well as your strong communication skills. These are key attributes for the Deputy Front of House Manager role.
How to prepare for a job interview at Bettys & Taylors of Harrogate
✨Showcase Your Leadership Skills
As a Deputy Front of House Manager, you'll need to lead and motivate your team. Be prepared to share examples of how you've successfully managed a team in a busy environment, highlighting your ability to inspire and support others.
✨Demonstrate Your Knowledge of Food Safety
Understanding food safety and health procedures is crucial for this role. Brush up on relevant regulations and be ready to discuss how you ensure compliance in a café setting, as this will show your commitment to maintaining high standards.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities in real-life situations. Think about past experiences where you had to handle difficult customers or manage unexpected challenges, and be ready to explain your thought process and outcomes.
✨Express Your Passion for Customer Service
Bettys & Taylors values exceptional customer experiences. Share your passion for providing outstanding service and any specific strategies you've used to enhance customer satisfaction in previous roles.
