At a Glance
- Tasks: Deliver exceptional customer service and support to our online and café customers.
- Company: Join the iconic Bettys & Taylors Group, a family business with a rich heritage.
- Benefits: Enjoy free meals, profit-share bonuses, holiday options, and health support.
- Other info: Flexible part-time roles with opportunities for personal development and growth.
- Why this job: Be part of a passionate team and make a real difference in customer experiences.
- Qualifications: Experience in customer service, strong communication skills, and a proactive approach.
The predicted salary is between 13 - 16 £ per hour.
An opportunity has arisen in our Bettys Customer Support team, and we are looking for 2 Customer Support Advisors to join us at our Starbeck site in Harrogate. As Customer Support Advisor you will be responsible for delivering exceptional customer service and support to our online, Cookery School, and Café Tea Room customers. You will process orders by phone and email, providing advice on products and services as required. You will also deal with any queries, taking ownership and resolving issues efficiently and professionally, ensuring the best possible outcome for our customers.
We have 2 part time roles of 24 hours each, covering 3 days between Monday and Friday. You will need to be flexible as occasional Saturday working will be needed at peak seasonal points. If you would like to discuss flexible working patterns, please provide more details in your application.
About you
- Some experience of delivering exceptional customer service over the telephone and email or face to face.
- Excellent telephone manner.
- Proactive approach and excellent team player.
- Strong communication skills - both oral and written.
- Ability to work well in a team environment.
- Experience of working to and achieving targets.
- Excellent IT skills and experience of Microsoft Office including Word, Excel, Outlook and ideally knowledge of Zendesk and Magento (not essential).
What we offer you
As a minimum, all our employees receive free meals, drinks and snacks while at work, a discretionary quarterly profit-share bonus, holiday allowance with the option to buy and (in some cases) sell additional days, company-wide employee discounts, access to our health cash plan, wellbeing support, company funded counselling, and enrolment in the company pension. We also offer a range of development opportunities no matter your role and ambitions. We encourage everyone to explore what makes them the best version of themselves, and we do this through external training programmes, apprenticeships and internal 1:1 coaching schemes.
Great People, Great Culture
We are Bettys & Taylors Group. Our family business is home to three iconic Yorkshire brands – Yorkshire Tea, Bettys and Taylors of Harrogate. Together we share a passion for quality, service and doing things properly. We are driven by our purpose and our values, and we believe our people are what set us apart. We welcome applications from all cultures, backgrounds, and experiences and we are committed to offering an inclusive culture where everyone can thrive.
To apply for this role you will be required to submit a CV and cover letter. The closing date for this vacancy is Friday 27th February 2026.
2 x Customer Support Advisors in Harrogate employer: Bettys & Taylors Group
At Bettys & Taylors Group, we pride ourselves on being an exceptional employer, offering a supportive and inclusive work culture that values every team member. Located in the picturesque Starbeck area of Harrogate, our Customer Support Advisors enjoy a range of benefits including free meals, a discretionary profit-share bonus, and extensive development opportunities to help you grow in your career. Join us and be part of a family business that is passionate about quality and service, where your contributions truly matter.
Contact Details:
Bettys & Taylors Group Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land 2 x Customer Support Advisors in Harrogate
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Bettys & Taylors Group and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Bettys & Taylors Group and let us see your personality shine through!
We think you need these skills to ace 2 x Customer Support Advisors in Harrogate
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Bettys & Taylors Group.
Get Familiar with Our Brand:Before applying, take some time to learn about Bettys & Taylors Group and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Bettys & Taylors Group
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Bettys & Taylors Group.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Bettys & Taylors Group will surely appreciate.
