At a Glance
- Tasks: Deliver exceptional customer service and support to our online and café customers.
- Company: Join the iconic Bettys & Taylors Group, a family business with a rich heritage.
- Benefits: Enjoy free meals, profit-share bonuses, holiday options, and health support.
- Other info: Flexible part-time roles with opportunities for personal development and growth.
- Why this job: Be part of a passionate team and make a real difference in customer experiences.
- Qualifications: Experience in customer service, strong communication skills, and a proactive approach.
The predicted salary is between 13 - 16 € per hour.
An opportunity has arisen in our Bettys Customer Support team, and we are looking for 2 Customer Support Advisors to join us at our Starbeck site in Harrogate. As Customer Support Advisor you will be responsible for delivering exceptional customer service and support to our online, Cookery School, and Café Tea Room customers. You will process orders by phone and email, providing advice on products and services as required. You will also deal with any queries, taking ownership and resolving issues efficiently and professionally, ensuring the best possible outcome for our customers.
We have 2 part time roles of 24 hours each, covering 3 days between Monday and Friday. You will need to be flexible as occasional Saturday working will be needed at peak seasonal points. If you would like to discuss flexible working patterns, please provide more details in your application.
About you
- Some experience of delivering exceptional customer service over the telephone and email or face to face.
- Excellent telephone manner.
- Proactive approach and excellent team player.
- Strong communication skills - both oral and written.
- Ability to work well in a team environment.
- Experience of working to and achieving targets.
- Excellent IT skills and experience of Microsoft Office including Word, Excel, Outlook and ideally knowledge of Zendesk and Magento (not essential).
What we offer you
As a minimum, all our employees receive free meals, drinks and snacks while at work, a discretionary quarterly profit-share bonus, holiday allowance with the option to buy and (in some cases) sell additional days, company-wide employee discounts, access to our health cash plan, wellbeing support, company funded counselling, and enrolment in the company pension. We also offer a range of development opportunities no matter your role and ambitions. We encourage everyone to explore what makes them the best version of themselves, and we do this through external training programmes, apprenticeships and internal 1:1 coaching schemes.
Great People, Great Culture
We are Bettys & Taylors Group. Our family business is home to three iconic Yorkshire brands – Yorkshire Tea, Bettys and Taylors of Harrogate. Together we share a passion for quality, service and doing things properly. We are driven by our purpose and our values, and we believe our people are what set us apart. We welcome applications from all cultures, backgrounds, and experiences and we are committed to offering an inclusive culture where everyone can thrive.
To apply for this role you will be required to submit a CV and cover letter. The closing date for this vacancy is Friday 27th February 2026.
2 x Customer Support Advisors in Harrogate employer: Bettys & Taylors Group
At Bettys & Taylors Group, we pride ourselves on being an exceptional employer, offering a supportive and inclusive work culture that values every team member. Located in the picturesque Starbeck area of Harrogate, our Customer Support Advisors enjoy a range of benefits including free meals, a discretionary profit-share bonus, and extensive development opportunities to help you grow in your career. Join us and be part of a family business that is passionate about quality and service, where your contributions truly matter.
StudySmarter Expert Advice🤫
We think this is how you could land 2 x Customer Support Advisors in Harrogate
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Bettys & Taylors Group. Understand their values and what makes them tick. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your phone skills! Since you'll be dealing with customers over the phone, it’s crucial to sound confident and friendly. Try role-playing with a friend or family member to get comfortable with common customer queries and how to handle them.
✨Tip Number 3
Show off your problem-solving skills! During the interview, be ready to share examples of how you've resolved customer issues in the past. Highlight your proactive approach and how you took ownership of those situations to ensure customer satisfaction.
✨Tip Number 4
Don’t forget to ask questions! At the end of your interview, have a couple of thoughtful questions prepared about the role or the team. This shows your enthusiasm and helps you figure out if this is the right fit for you. And remember, apply through our website for the best chance!
We think you need these skills to ace 2 x Customer Support Advisors in Harrogate
Some tips for your application 🫡
Craft a Stellar CV:Your CV is your first impression, so make it count! Highlight your customer service experience and any relevant skills that match the job description. Keep it clear and concise, and don’t forget to tailor it for the role at Bettys.
Write a Personalised Cover Letter:This is your chance to shine! Use your cover letter to tell us why you’re passionate about joining our team. Mention specific experiences that showcase your communication skills and proactive approach, and relate them back to the role.
Show Off Your IT Skills:We love tech-savvy candidates! If you’ve got experience with Microsoft Office or any customer support software like Zendesk, make sure to mention it. It’ll show us you’re ready to hit the ground running!
Be Flexible and Open:Since we value flexibility, don’t hesitate to mention your availability in your application. If you’re open to working occasional Saturdays or have specific preferences, let us know – we appreciate transparency!
How to prepare for a job interview at Bettys & Taylors Group
✨Know the Company Inside Out
Before your interview, take some time to research Bettys & Taylors Group. Understand their values, mission, and the brands they represent. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Showcase Your Customer Service Skills
Prepare specific examples from your past experiences where you delivered exceptional customer service. Think about times when you resolved issues or went above and beyond for a customer. This will demonstrate your ability to handle the responsibilities of a Customer Support Advisor.
✨Practice Your Communication Skills
Since excellent communication is key for this role, practice articulating your thoughts clearly and confidently. You might even want to do a mock interview with a friend or family member to get comfortable with speaking about your experiences and skills.
✨Be Ready for Flexibility Questions
Given that the role requires flexibility, be prepared to discuss your availability and willingness to work occasional Saturdays. Highlight any previous experiences where you adapted to changing schedules or demands, as this will show you're a team player ready to support during peak times.
