Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Deliver exceptional customer service and support to our online and café customers.
- Company: Join the iconic Bettys & Taylors Group, known for quality and service.
- Benefits: Enjoy free meals, profit-share bonuses, holiday options, and health support.
- Why this job: Be part of a passionate team and make a real difference in customer experiences.
- Qualifications: Experience in customer service, strong communication skills, and teamwork.
- Other info: Flexible part-time roles with opportunities for personal development and growth.
The predicted salary is between 13 - 16 £ per hour.
An opportunity has arisen in our Bettys Customer Support team, and we are looking for 2 Customer Support Advisors to join us at our Starbeck site in Harrogate. As Customer Support Advisor you will be responsible for delivering exceptional customer service and support to our online, Cookery School, and Café Tea Room customers. You will process orders by phone and email, providing advice on products and services as required. You will also deal with any queries, taking ownership and resolving issues efficiently and professionally, ensuring the best possible outcome for our customers.
We have 2 part time roles of 24 hours each, covering 3 days between Monday and Friday. You will need to be flexible as occasional Saturday working will be needed at peak seasonal points. If you would like to discuss flexible working patterns, please provide more details in your application.
About you
- Some experience of delivering exceptional customer service over the telephone and email or face to face.
- Excellent telephone manner.
- Proactive approach and excellent team player.
- Strong communication skills - both oral and written.
- Ability to work well in a team environment.
- Experience of working to and achieving targets.
- Excellent IT skills and experience of Microsoft Office including Word, Excel, Outlook and ideally knowledge of Zendesk and Magento (not essential).
What we offer you
As a minimum, all our employees receive free meals, drinks and snacks while at work, a discretionary quarterly profit-share bonus, holiday allowance with the option to buy and (in some cases) sell additional days, company-wide employee discounts, access to our health cash plan, wellbeing support, company funded counselling, and enrolment in the company pension. We also offer a range of development opportunities no matter your role and ambitions. We encourage everyone to explore what makes them the best version of themselves, and we do this through external training programmes, apprenticeships and internal 1:1 coaching schemes.
Great People, Great Culture
We are Bettys & Taylors Group. Our family business is home to three iconic Yorkshire brands – Yorkshire Tea, Bettys and Taylors of Harrogate. Together we share a passion for quality, service and doing things properly. We are driven by our purpose and our values, and we believe our people are what set us apart. We welcome applications from all cultures, backgrounds, and experiences and we are committed to offering an inclusive culture where everyone can thrive.
To apply for this role you will be required to submit a CV and cover letter. The closing date for this vacancy is Friday 27th February 2026.
2 x Customer Support Advisors employer: Bettys & Taylors Group
Contact Detail:
Bettys & Taylors Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 2 x Customer Support Advisors
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Bettys & Taylors Group. Understand their values and what makes them tick. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service scenarios! Think about common customer queries and how you'd handle them. Role-playing with a friend can help you feel more confident and prepared for those tricky questions during the interview.
✨Tip Number 3
Show off your communication skills! During the interview, make sure to articulate your thoughts clearly and listen actively. This is your chance to demonstrate that you can provide exceptional customer service, just like the role requires.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that shows you’re keen and professional, and it keeps you fresh in their minds!
We think you need these skills to ace 2 x Customer Support Advisors
Some tips for your application 🫡
Craft a Stellar CV: Your CV is your first impression, so make it count! Highlight your customer service experience and any relevant skills that match the job description. Keep it clear and concise, and don’t forget to tailor it specifically for the Customer Support Advisor role.
Write a Personalised Cover Letter: This is your chance to show us your personality! Use your cover letter to explain why you’re passionate about joining our team at Bettys. Mention specific experiences that demonstrate your proactive approach and excellent communication skills.
Show Off Your IT Skills: We love tech-savvy candidates! If you have experience with Microsoft Office or any customer support software like Zendesk, make sure to mention it. It’ll give you an edge and show us you’re ready to hit the ground running.
Be Flexible and Open: Since we value flexibility, let us know in your application if you’re open to working occasional Saturdays or different hours. This shows you’re a team player and willing to adapt, which is super important in our busy environment!
How to prepare for a job interview at Bettys & Taylors Group
✨Know Your Customer Service Basics
Before the interview, brush up on your customer service skills. Think about your past experiences and be ready to share specific examples of how you've handled customer queries or resolved issues. This will show that you understand the importance of exceptional service.
✨Familiarise Yourself with the Company
Take some time to research Bettys & Taylors Group and their values. Understanding their commitment to quality and service will help you align your answers with what they’re looking for. Plus, it shows genuine interest in the company!
✨Practice Your Communication Skills
Since strong communication is key for this role, practice articulating your thoughts clearly. You might want to do a mock interview with a friend or family member, focusing on maintaining a friendly and professional tone, just like you would with customers.
✨Prepare Questions to Ask
Interviews are a two-way street! Prepare thoughtful questions about the team culture, training opportunities, or what a typical day looks like. This not only shows your enthusiasm but also helps you determine if the role is the right fit for you.