At a Glance
- Tasks: Provide top-notch customer support via live chat, email, and phone.
- Company: Join a well-established UK sportsbook operator with a friendly team.
- Benefits: Hybrid working, competitive pay, and a fun sports-focused environment.
- Other info: Flexible shifts with opportunities for growth in a dynamic team.
- Why this job: Combine your passion for sports with helping customers every day.
- Qualifications: Experience in customer support and a love for sports betting.
The predicted salary is between 24000 - 28000 £ per year.
BettingJobs is working with a well-established UK sportsbook operator to appoint a Customer Support Advisor. Joining a close-knit customer support team, this is a great opportunity for a service-focused individual with a passion for sport to deliver an excellent experience to customers across live chat, email and phone.
As a Customer Support Advisor, you will be the first point of contact for customers, resolving enquiries with a friendly, professional manner and a strong problem-solving approach. The role is shift-based, covering 37.5-hours per week, including evenings, weekends and bank holidays, with hybrid working (three days in the office, two from home) after a successful probation. It suits someone confident in handling issues independently before escalating, who enjoys helping people and has a genuine interest in sports betting.
Responsibilities- Act as the first point of contact for customers, handling enquiries across live chat, email and telephone with a friendly, professional manner.
- Resolve customer issues efficiently, confidently dealing with problems before escalating where appropriate.
- Provide clear, accurate information to customers on products, accounts and services.
- Maintain a high standard of written and verbal communication at all times.
- Work effectively as part of a close-knit, shift-based team covering extended hours, including evenings, weekends and bank holidays.
- Deliver a consistently positive customer experience that reflects the brand's standards.
- Experience handling enquiries via live chat, email and telephone.
- A strong problem solver, confident in resolving issues independently before escalation.
- Good telephone manner, with strong verbal and written communication skills.
- A genuine interest in sport; an understanding of betting is highly desirable.
- Comfortable working a flexible shift pattern, including evenings, weekends and bank holidays.
- A reliable team player who thrives in a customer-focused environment.
Sportsbook Customer Support Advisor employer: BettingJobs
BettingJobs offers an exceptional work environment for Sportsbook Customer Support Advisors, where a passion for sports and customer service is celebrated. With a close-knit team culture, employees benefit from hybrid working arrangements after probation, ensuring a healthy work-life balance. The company prioritises employee growth through ongoing training and development opportunities, making it an ideal place for those seeking a rewarding career in the dynamic world of sports betting.
StudySmarter Expert Advice🤫
We think this is how you could land Sportsbook Customer Support Advisor
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at BettingJobs. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like BettingJobs before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Sportsbook Customer Support Advisor
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to BettingJobs:Your cover letter is your chance to shine! Tell us why you want to work at BettingJobs specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at BettingJobs!
How to prepare for a job interview at BettingJobs
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
