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- Tasks: Engage with customers to ensure responsible gambling and assess compliance.
- Company: Leading sportsbook in London with a focus on customer safety.
- Benefits: Hybrid work model, competitive salary, and opportunities for professional growth.
- Why this job: Make a difference in customer wellbeing while developing your compliance skills.
- Qualifications: Customer interaction experience and strong communication skills required.
- Other info: Join a dynamic team dedicated to promoting safer gambling practices.
The predicted salary is between 36000 - 60000 £ per year.
BettingJobs is currently seeking a Compliance Safer Gambling Agent for a leading sportsbook in their London office.
Responsibilities:
- Conducting customer interactions via live chat or phone to understand if customers with higher levels of gambling spend are comfortable that they can afford the amounts they are depositing. Documenting the conversation held and any action taken.
- Conducting customer interactions via live chat or phone to understand if customers showing potential indicators of gambling-related harm are at high risk of harm. Documenting the conversation held and any action taken.
- Categorising, verifying and assessing customer KYC documentation. Checking for authenticity and any signs of potential financial vulnerability on financial statements.
- Responding to ad-hoc business and customer questions and queries in relation to compliance. Escalating questions to appropriate senior staff members using the correct channels when not able to answer them personally.
- Reviewing customer declared income and savings figures where there are signs of obvious inaccuracy or inconsistency.
- Undertaking Marketing Affiliate PEP and Sanction checks.
- Reviewing advertising platforms and affiliate partners to ensure that holding a relationship with such partners would not lead to a breach of any regulatory requirements.
- Assessing whether customers across brands with similar personal details are the same person.
Requirements:
- Experience interacting with customers over the telephone.
- Be sensitive, professional, and resilient when conducting customer interactions.
- Have excellent attention to detail and have strong written and oral communication skills.
- Be intellectually curious and have the confidence to follow up compliance concerns using your own initiative.
- Have proven organisational skills, with the ability to prioritise, multi-task and work under pressure.
- Have the ability to develop good relationships with other departments and with clients.
- Available to work evenings and weekends to align with when our customers are most contactable.
- Able to work remotely as part of a hybrid model, where three days will be in the office and two working from home.
Compliance Safer Gambling Agent in Slough employer: BettingJobs
Contact Detail:
BettingJobs Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Compliance Safer Gambling Agent in Slough
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since you'll be interacting with customers over the phone and live chat, it’s crucial to sound confident and professional. Role-play with a friend or use our resources to sharpen those skills.
✨Tip Number 3
Be ready to showcase your attention to detail. During interviews, share examples of how you've successfully managed compliance or customer interactions in the past. This will demonstrate your ability to handle the responsibilities of the role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Compliance Safer Gambling Agent in Slough
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in customer interactions and compliance. We want to see how your skills align with the role of a Compliance Safer Gambling Agent, so don’t hold back!
Showcase Your Communication Skills: Since this role involves a lot of customer interaction, it’s crucial to demonstrate your strong written and oral communication skills. Use clear and concise language in your application to reflect how you’d communicate with customers.
Highlight Attention to Detail: We’re looking for someone with excellent attention to detail. Make sure to mention any relevant experiences where you’ve had to verify information or assess documentation, as this will show us you can handle the responsibilities of the role.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the position. Plus, it shows you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at BettingJobs
✨Know Your Compliance Basics
Before the interview, brush up on the key compliance regulations related to safer gambling. Familiarise yourself with terms like KYC (Know Your Customer) and PEP (Politically Exposed Persons). This will show that you understand the industry and are ready to engage in meaningful discussions.
✨Practice Customer Interactions
Since the role involves direct customer interactions, practice how you would handle sensitive conversations. Role-play scenarios where you need to assess a customer's gambling habits or financial vulnerability. This will help you feel more confident and prepared during the actual interview.
✨Demonstrate Attention to Detail
Bring examples of how you've successfully managed tasks requiring high attention to detail. Whether it’s reviewing documents or spotting inconsistencies, be ready to discuss specific instances where your meticulousness made a difference.
✨Show Your Organisational Skills
Prepare to talk about how you prioritise tasks and manage your time effectively, especially under pressure. Share examples from past experiences where you successfully juggled multiple responsibilities, as this is crucial for the role.
