Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead and enhance safer gambling practices while ensuring compliance and excellent customer service.
- Company: Join a reputable sportsbook and casino operator committed to responsible gaming.
- Benefits: Enjoy remote work flexibility and opportunities for professional growth.
- Why this job: Make a real impact on player safety and well-being in a dynamic industry.
- Qualifications: 2+ years in safer gambling or customer due diligence with strong communication skills.
- Other info: Be part of a supportive team that values innovation and continuous improvement.
The predicted salary is between 36000 - 60000 £ per year.
BettingJobs is partnering with a well-established sportsbook and casino operator to in their search for a Safer Gambling Manager. This role will be based remotely within the UK .
Responsibilities:
- Oversee and audit Safer Gambling (SG) policies, processes, manuals, and ensure compliance with all regulations.
- Manage and develop SG teams, ensuring performance standards, staffing levels, and customer service excellence.
- Monitor operations, KPIs, volumes, and trends to identify improvements.
- Handle escalations, complaints, and customer risk assessments, ensuring appropriate due diligence and mitigation.
- Identify training needs, develop content, and deliver SG training aligned with regulatory changes.
- Maintain expert knowledge of SG regulations, research, and best practices across jurisdictions.
- Liaise with internal stakeholders (Compliance, Retail Ops, CDD, AML/Fraud, Finance) to effectively manage SG risks.
- Develop and manage 24/7 rosters and strategies to safeguard players, ensuring play is enjoyable and affordable.
- Support Head of Operational Compliance through data analysis and continuous process improvements.
- Act as SG subject matter expert, providing guidance across departments.
- Communicate updates to senior leadership and uphold company values and licensing requirements.
Requirements:
- 2+ years’ experience in Safer Gambling and/or customer due diligence.
- Familiarity with gambling licensing, regulatory compliance, and data security.
- Solid knowledge of the Gambling Commission’s licensing regime and industry best practices.
- Up-to-date awareness of SG research, technology, and methodologies.
- Strong communication, risk assessment, and decision-making skills.
- Ability to draft key policies, apply directives in practice, and manage multiple priorities.
- Experience in leading, coaching, and developing teams.
- Capable of working independently, exercising sound judgment, and influencing across the business.
Safer Gambling Manager employer: BettingJobs
Contact Detail:
BettingJobs Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Safer Gambling Manager
✨Tip Number 1
Familiarise yourself with the latest Safer Gambling regulations and best practices. This will not only help you in interviews but also demonstrate your commitment to staying updated in a rapidly evolving field.
✨Tip Number 2
Network with professionals in the gambling industry, especially those focused on compliance and safer gambling. Engaging in discussions can provide insights into the role and may even lead to referrals.
✨Tip Number 3
Prepare to discuss specific examples of how you've managed teams or improved processes in previous roles. Highlighting your leadership skills and ability to drive change will set you apart from other candidates.
✨Tip Number 4
Research the company’s values and recent initiatives related to safer gambling. Tailoring your conversation to align with their mission can show that you're genuinely interested in contributing to their goals.
We think you need these skills to ace Safer Gambling Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in Safer Gambling and customer due diligence. Emphasise your familiarity with gambling licensing and regulatory compliance, as well as any leadership roles you've held.
Craft a Compelling Cover Letter: In your cover letter, explain why you're passionate about Safer Gambling. Discuss your understanding of the Gambling Commission’s licensing regime and how your skills align with the responsibilities outlined in the job description.
Showcase Your Communication Skills: Since strong communication is key for this role, consider including examples in your application that demonstrate your ability to communicate effectively across departments and with senior leadership.
Highlight Continuous Learning: Mention any recent training or courses you've completed related to Safer Gambling regulations or best practices. This shows your commitment to staying updated in the field and your proactive approach to professional development.
How to prepare for a job interview at BettingJobs
✨Show Your Expertise in Safer Gambling
Make sure to highlight your knowledge of Safer Gambling regulations and best practices during the interview. Be prepared to discuss specific examples from your past experience that demonstrate your understanding of compliance and risk management.
✨Demonstrate Leadership Skills
Since the role involves managing and developing teams, be ready to share your leadership experiences. Talk about how you've successfully coached or developed team members in the past, and how you handle performance standards and customer service excellence.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities, especially regarding escalations and customer risk assessments. Think of scenarios where you've had to make tough decisions or implement changes based on data analysis, and be ready to explain your thought process.
✨Communicate Effectively with Stakeholders
This role requires liaising with various internal stakeholders. Prepare to discuss how you've effectively communicated updates or collaborated with different departments in previous roles. Highlight your ability to influence and ensure alignment across teams.