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- Tasks: Engage with customers to ensure safe gambling practices and assess financial vulnerability.
- Company: Leading sportsbook in London with a focus on compliance and customer care.
- Benefits: Hybrid work model, competitive salary, and opportunities for professional growth.
- Why this job: Make a difference in customer safety while developing valuable skills in compliance.
- Qualifications: Customer interaction experience, strong communication skills, and attention to detail.
- Other info: Join a dynamic team dedicated to responsible gambling and regulatory compliance.
The predicted salary is between 36000 - 60000 £ per year.
BettingJobs is currently seeking a Compliance Safer Gambling Agent for a leading sportsbook in their London office.
Responsibilities:
- Conducting customer interactions via live chat or phone to understand if customers with higher levels of gambling spend are comfortable that they can afford the amounts they are depositing. Documenting the conversation held and any action taken.
- Conducting customer interactions via live chat or phone to understand if customers showing potential indicators of gambling-related harm are at high risk of harm. Documenting the conversation held and any action taken.
- Categorising, verifying and assessing customer KYC documentation. Checking for authenticity and any signs of potential financial vulnerability on financial statements.
- Responding to ad-hoc business and customer questions and queries in relation to compliance. Escalating questions to appropriate senior staff members using the correct channels when not able to answer them personally.
- Reviewing customer declared income and savings figures where there are signs of obvious inaccuracy or inconsistency.
- Undertaking Marketing Affiliate PEP and Sanction checks.
- Reviewing advertising platforms and affiliate partners to ensure that holding a relationship with such partners would not lead to a breach of any regulatory requirements.
- Assessing whether customers across brands with similar personal details are the same person.
Requirements:
- Experience interacting with customers over the telephone.
- Be sensitive, professional, and resilient when conducting customer interactions.
- Have excellent attention to detail and have strong written and oral communication skills.
- Be intellectually curious and have the confidence to follow up compliance concerns using your own initiative.
- Have proven organisational skills, with the ability to prioritise, multi-task and work under pressure.
- Have the ability to develop good relationships with other departments and with clients.
- Available to work evenings and weekends to align with when our customers are most contactable.
- Able to work remotely as part of a hybrid model, where three days will be in the office and two working from home.
Compliance Safer Gambling Agent in London employer: BettingJobs
Contact Detail:
BettingJobs Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Compliance Safer Gambling Agent in London
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on the sportsbook's values and mission. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Role-play common interview scenarios with a friend or family member. This will help you feel more comfortable when discussing sensitive topics like gambling spend and compliance concerns during the actual interview.
✨Tip Number 3
Show off your communication skills! Since you'll be interacting with customers via live chat and phone, be ready to demonstrate your ability to handle tough conversations. Share examples from past experiences where you successfully navigated challenging discussions.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a great way to reinforce your interest in the role and keep you top of mind for the hiring team.
We think you need these skills to ace Compliance Safer Gambling Agent in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Compliance Safer Gambling Agent role. Highlight your experience with customer interactions and compliance, as this will show us you understand what we're looking for.
Showcase Your Communication Skills: Since you'll be interacting with customers over the phone and live chat, it's crucial to demonstrate your strong written and oral communication skills. Use clear and concise language in your application to reflect this.
Highlight Attention to Detail: We value attention to detail, especially when it comes to assessing KYC documentation and customer interactions. Include examples in your application that showcase your ability to spot inconsistencies or potential issues.
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you're keen on joining our team!
How to prepare for a job interview at BettingJobs
✨Know Your Compliance Stuff
Make sure you brush up on compliance regulations and safer gambling practices. Familiarise yourself with the key terms and concepts that are relevant to the role, as this will show your understanding and commitment to the position.
✨Practice Customer Interactions
Since you'll be interacting with customers over the phone and live chat, practice how you would handle sensitive conversations. Role-play scenarios where you assess a customer's gambling habits and document the conversation, as this will help you feel more confident during the actual interview.
✨Show Off Your Attention to Detail
Prepare examples from your past experiences that highlight your attention to detail. Whether it’s spotting inconsistencies in documents or ensuring compliance with regulations, being able to demonstrate this skill will set you apart from other candidates.
✨Be Ready for Situational Questions
Expect questions that assess your ability to handle pressure and multi-task. Think of specific situations where you had to prioritise tasks or manage difficult customer interactions, and be ready to discuss how you navigated those challenges.
