iGaming Client Services Manager

BettingJobs are currently working with a fast-growing Tech Consultancy in the UK, looking for a Senior Client Services Manager to help manage their iGaming client portfolio.

Responsibilities:

• Lead the entire sales process, including identifying and qualifying opportunities, building pitch teams, crafting differentiated proposals, managing contracts, tracking deal progress, and mobilizing engagement teams.
• Manage a portfolio of accounts, helping clients achieve their strategic objectives while delivering value to the company.
• Ensure client satisfaction by meeting their needs, exceeding expectations, and delivering high-quality services.
• Collaborate with peers to develop and execute Strategic Account Plans, aligning business activities and investments for sustained account growth.
• Build strong teaming relationships and win strategies to drive success.
• Represent the company in the market, enhancing its reputation through active participation in industry and technical communities.

Requirements:

• Extensive experience in professional services or custom digital product development, with a proven ability to sell solutions or services at an executive/C-level in the gaming industry.
• In-depth understanding of the gaming industry, its trends, challenges, and opportunities, supported by a strong professional network.
• Passion for digital products and technology, with expertise in discussing topics like agile methodologies, design thinking, service design, MVP development, and modern software approaches with senior stakeholders.
• Prior experience working with gaming and betting clients, such as casino operators, sportsbooks, and lottery providers.
• Proven success managing accounts or portfolios with annual revenue targets of £5m+, building long-term, sustainable client relationships, and driving YoY revenue growth.
• Demonstrated ability to deliver strategic, measurable outcomes for clients, evidenced by business impact and client advocacy through positive NPS scores or equivalent metrics.