At a Glance
- Tasks: Create and manage exciting betting markets while providing top-notch customer support.
- Company: Join a leading iGaming exchange with a dynamic and supportive team.
- Benefits: Remote work, travel opportunities, and a chance to grow in the sports betting industry.
- Other info: Flexible hours and a vibrant work culture await you!
- Why this job: Be part of an innovative team that enhances user experiences in sports betting.
- Qualifications: Experience in sports betting and strong analytical skills are a plus.
The predicted salary is between 30000 - 40000 £ per year.
BettingJobs is working with a well established iGaming exchange seeking to expand their team with proactive Operations Agents. Remote based from Ireland or the UK with travel to the HQ for training and onboarding.
The Operations Agent is responsible for ensuring all users have an exceptional betting experience. This is achieved through outstanding customer service and attention to detail in managing the markets that appear on our website.
What will you be doing?
- Creation of sporting events/betting markets on internal and client platforms.
- Management of sporting events/betting markets on internal and client platforms driven by sporting news, subject matter experts and customer feedback.
- Ensuring website content is in line with company, industry and gaming regulator mandated standards.
- Liaising as necessary with other teams to resolve issues or drive improvements to the Matchbook platform.
- Ad-hoc reporting/data analysis.
- Retail and B2B client support (live chat, email and phone).
- Promotion management.
- Technical troubleshooting.
- Client escalation handling.
- Partner support.
- Client funds and payment management.
- Assisting compliance with KYC procedures.
- Assisting the Ecosystem team with player management.
What we are looking for:
- Experience in the sports betting industry is highly advantageous.
- An understanding of all major sports.
- Above average analytical, planning and decision making skills.
- Microsoft Office proficiency.
- Attention to detail with a history of high work standards.
- Flexibility to work regular weekends and nights.
- Excellent communication skills.
- Working effectively as part of a diverse team.
- Ability to perform duties to high standards in a high volume, rapidly changing work environment.
- Eligibility to work in Ireland or the UK.
Locations
Operations Agent in Hampshire, Portsmouth employer: BettingJobs
Join a dynamic and innovative iGaming exchange that prioritises employee satisfaction and growth. As an Operations Agent, you'll benefit from a supportive remote work culture based in Ireland or the UK, with opportunities for professional development through training at our HQ. Enjoy a collaborative environment where your contributions directly enhance the betting experience for users, all while being part of a forward-thinking team dedicated to excellence.
StudySmarter Expert Advice🤫
We think this is how you could land Operations Agent in Hampshire, Portsmouth
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at BettingJobs. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like BettingJobs before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Operations Agent in Hampshire, Portsmouth
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to BettingJobs:Your cover letter is your chance to shine! Tell us why you want to work at BettingJobs specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at BettingJobs!
How to prepare for a job interview at BettingJobs
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
