Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Engage with customers to ensure safe gambling practices and assess financial vulnerability.
- Company: Join a leading sportsbook in the heart of London.
- Benefits: Flexible hybrid work model, competitive salary, and opportunities for professional growth.
- Other info: Dynamic team environment with opportunities to work evenings and weekends.
- Why this job: Make a real difference in promoting responsible gambling while developing your skills.
- Qualifications: Customer interaction experience, strong communication skills, and attention to detail.
The predicted salary is between 36000 - 60000 £ per year.
BettingJobs is currently seeking a Compliance Safer Gambling Agent for a leading sportsbook in their London office.
Responsibilities:
- Conducting customer interactions via live chat or phone to understand if customers with higher levels of gambling spend are comfortable that they can afford the amounts they are depositing.
- Documenting the conversation held and any action taken.
- Conducting customer interactions via live chat or phone to understand if customers showing potential indicators of gambling-related harm are at high risk of harm.
- Documenting the conversation held and any action taken.
- Categorising, verifying and assessing customer KYC documentation.
- Checking for authenticity and any signs of potential financial vulnerability on financial statements.
- Responding to ad-hoc business and customer questions and queries in relation to compliance.
- Escalating questions to appropriate senior staff members using the correct channels when not able to answer them personally.
- Reviewing customer declared income and savings figures where there are signs of obvious inaccuracy or inconsistency.
- Undertaking Marketing Affiliate PEP and Sanction checks.
- Reviewing advertising platforms and affiliate partners to ensure that holding a relationship with such partners would not lead to a breach of any regulatory requirements.
- Assessing whether customers across brands with similar personal details are the same person.
Requirements:
- Experience interacting with customers over the telephone.
- Be sensitive, professional, and resilient when conducting customer interactions.
- Have excellent attention to detail and have strong written and oral communication skills.
- Be intellectually curious and have the confidence to follow up compliance concerns using your own initiative.
- Have proven organisational skills, with the ability to prioritise, multi-task and work under pressure.
- Have the ability to develop good relationships with other departments and with clients.
- Available to work evenings and weekends to align with when our customers are most contactable.
- Able to work remotely as part of a hybrid model, where three days will be in the office and two working from home.
Compliance Safer Gambling Agent employer: BettingJobs
Contact Detail:
BettingJobs Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Compliance Safer Gambling Agent
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on the sportsbook's values and mission. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Role-play common interview scenarios with a friend or family member. Focus on how you'd handle sensitive customer interactions, as this is key for the Compliance Safer Gambling Agent role.
✨Tip Number 3
Be ready to showcase your attention to detail! During the interview, be prepared to discuss specific examples where you've had to document conversations or assess customer information accurately. This will highlight your skills in compliance.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you email to express your appreciation for the opportunity. It’s a great way to reinforce your interest in the position and keep you top of mind for the hiring team.
We think you need these skills to ace Compliance Safer Gambling Agent
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Compliance Safer Gambling Agent role. Highlight your experience with customer interactions and any relevant compliance knowledge to show us you’re the right fit!
Showcase Your Communication Skills: Since this role involves a lot of customer interaction, it’s crucial to demonstrate your strong written and oral communication skills. Use clear, concise language in your application to reflect how you’d communicate with customers.
Attention to Detail is Key: We’re looking for someone with excellent attention to detail. Make sure your application is free from typos and errors, and consider including examples of how you've demonstrated this skill in previous roles.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. We can’t wait to see what you bring to the table!
How to prepare for a job interview at BettingJobs
✨Know Your Compliance Stuff
Make sure you brush up on compliance regulations and safer gambling practices. Familiarise yourself with the key indicators of gambling-related harm and how to handle sensitive conversations. This will show that you're not just interested in the role, but that you understand its importance.
✨Practice Customer Interactions
Since you'll be interacting with customers over the phone and live chat, practice your communication skills. Role-play scenarios where you need to assess a customer's financial vulnerability or address compliance concerns. This will help you feel more confident and prepared during the actual interview.
✨Show Off Your Attention to Detail
In this role, attention to detail is crucial. Bring examples of how you've demonstrated this skill in previous jobs. Whether it’s documenting conversations accurately or reviewing KYC documentation, being able to highlight your meticulous nature will impress the interviewers.
✨Be Ready for Scenario Questions
Expect questions that put you in real-life situations related to compliance and customer interactions. Think about how you would handle a customer showing signs of gambling harm or how you'd escalate a compliance issue. Having clear, structured responses will showcase your problem-solving abilities.