Administrative Support Specialist

BettingJobs are currently seeking an Administrative Support Specialist for an innovative sports betting company in their Manchester office. As an Administrative Support Specialist, you will provide exceptional support to customers, providers and the operations team and will be key in helping the team excel and meet challenging targets.

This role would be well-suited to an experienced administrative professional with experience within the sports betting and gaming industry.

Responsibilities:

• Responsible for maintaining accurate customer records including all required contact details for use in routine communications (advisories, alerts, commercial messaging and contractual notices). This includes updates required as part of decommissioning customers
• Undertake all required contract and billing administration via SAGE and other business systems to process work requests. This must be undertaken in a timely manner, ensuring accuracy always
• Accountable for service activations, decommissioning and stock issue/returns for customers
• Reconciling and updating records in our CRM
• Responsible for preparing data for customer mailings, processing mail merges and fielding responses
• Responsible for taking notes from the routine weekly team meeting which accurately record the discussion points, actions and ownership. Notes must then be distributed to all attendees and stored.
• Production of allocated control reports in a timely manner and taking appropriate action to investigate and correct any anomalies identified
• Undertake regular required checks to ensure services are being provided to customers in line with contracts and media rights and that all revenue is being recognised

Requirements:

• Extensive experience in an similar administrative role
• Experience of working within the betting industry
• Demonstrable experience of being an active member of a cross-functional operational team
• Experience of working in a B2B environment
• Minimum of 5 GCSE’s including English and Maths
• Microsoft Office – Excel, Word, Power Point and Visio – Level II (Intermediate)
• High attention to detail is absolutely key to this role
• Ability to prioritise and manage workload effectively
• Ability to think logically, break things down and recognise cause and effect in actions taken