Supply Chain Assistant
Location: Remote
Type: Full-Time / Contractor
Start Date: ASAP
About Us
Bettervits is one of the UK’s fastest-growing nutrition brands - and we're on a mission to become the biggest. We're a fast-moving digital brand in the health, wellness, and e-commerce space, built on ownership, trust, and results. No corporate fluff, just high standards, creative thinking, and people who get things done.
Role Overview
We are seeking a Supply Chain Assistant to support the day-to-day operations of our growing business. Working closely with our supply chain team, suppliers, and third-party logistics providers (3PLs), you will help keep inventory accurate, shipments on schedule, and orders moving smoothly across our sales channels.
We’re looking for someone with experience in a B2C consumer products business, ideally with practical NetSuite experience and a strong understanding of working with 3PLs.
What You'll Be Responsible For
• Support the daily coordination of suppliers, manufacturers, freight partners, and 3PL warehouses to keep goods moving on time
• Create, update, and track purchase orders, stock transfers, and goods receipts, ensuring records accurately reflect order and shipment status
• Maintain accurate inventory and supply chain data within NetSuite and other internal systems
• Monitor stock levels across warehouses and sales channels, flagging potential shortages, excess stock, and replenishment requirements
• Reconcile inventory between internal systems and 3PL reports, investigating discrepancies and coordinating corrections
• Track inbound shipments from dispatch through to warehouse receipt, following up on delays, shortages, damages, and receiving discrepancies
• Coordinate inbound delivery bookings and ensure warehouses receive the correct shipment details, packing lists, and supporting documentation
• Liaise with 3PLs on order fulfilment, dispatch delays, returns, and stock queries, ensuring issues are followed through to resolution
• Support stock allocation and replenishment across our website, marketplaces, and retail channels
• Maintain visibility of batch numbers, expiry dates, and shelf life, helping ensure stock is rotated appropriately and potential write-offs are flagged early
• Prepare regular reports on stock availability, inbound deliveries, fulfilment performance, and outstanding operational issues
• Check freight and warehouse invoices against agreed rates and activity, flagging discrepancies for review
• Work with finance, customer service, retail, and product teams to resolve operational queries and support product launches
• Keep supply chain documentation and procedures organised, accurate, and up to date
• Identify opportunities to improve processes, reduce manual work, and prevent recurring errors
What We're Looking For
• Previous experience in a supply chain, logistics, inventory, purchasing, or operations support role within a B2C consumer products business
• Hands-on experience working with 3PLs or external fulfilment warehouses
• Ideally, practical experience using NetSuite for purchase orders, inventory, stock transfers, or related operational tasks
• Experience using an ERP or inventory management system and confidence learning new systems
• Strong organisational skills and exceptional attention to detail
• Confidence working with numbers, reconciling records, and investigating discrepancies
• Proficiency with Excel or Google Sheets, including lookups, pivot tables, and handling large datasets
• An understanding of purchase orders, inbound logistics, stock management, and order fulfilment
• Clear written communication skills and confidence following up with suppliers and logistics partners
• The ability to prioritise competing tasks, meet deadlines, and escalate issues with useful context
• A proactive approach, with the persistence to follow tasks through to completion
• Confidence working independently in a remote, fast-moving environment
Bonus
• Experience within supplements, nutrition, health, wellness, or pet products
• Experience managing batch-controlled products, expiry dates, and first-expiry-first-out stock rotation
• Experience supporting a NetSuite implementation, data migration, or process improvement project
• Familiarity with Shopify, Amazon, or other e-commerce and marketplace operations
• Experience supporting retail deliveries and retailer-specific packaging, labelling, or booking requirements
• Exposure to international freight, customs documentation, and import processes
• Experience working across multiple warehouses or international markets
• A relevant qualification in supply chain, logistics, business, or a related field
Why Join Us?
• Fully remote working
• Competitive compensation package
• Autonomous working style within a supportive team
• Hands-on exposure to a growing, multichannel consumer business
• The opportunity to improve systems and processes as we scale
• Growth opportunities in supply chain and operations at a fast-moving brand
Supply Chain Assistant in London employer: Bettervits
Bettervits is an exceptional employer that fosters a dynamic and innovative work culture, perfect for those looking to make a significant impact in the digital marketing landscape. With a focus on employee growth and development, team members are encouraged to explore new ideas and strategies while managing substantial budgets in a collaborative environment. Located in the United Kingdom, Bettervits offers unique opportunities to work with cutting-edge platforms like Meta and TikTok, ensuring that your contributions directly influence the company's success and growth.
