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- Tasks: Lead the customer experience team and optimise support channels for maximum satisfaction.
- Company: Fast-growing digital nutrition brand with a focus on customer-centricity.
- Benefits: Fully remote work, competitive compensation, and a vibrant team culture.
- Why this job: Make a real difference in customer experience for a leading DTC brand.
- Qualifications: Extensive experience in customer experience and knowledge of CX tools.
- Other info: Join a dynamic team and help shape the future of digital nutrition.
The predicted salary is between 36000 - 60000 £ per year.
A fast-growing digital nutrition brand is seeking a Director of Customer Service to lead the customer experience function across their DTC brand portfolio. This role involves managing the support team, optimizing support channels, and ensuring high customer satisfaction.
The ideal candidate will have extensive experience in customer experience and a strong understanding of CX tools. This position offers a fully remote working environment and competitive compensation.
Director of Customer Experience, DTC Ecommerce (Remote) employer: Bettervits
Contact Detail:
Bettervits Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Director of Customer Experience, DTC Ecommerce (Remote)
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those already working in customer experience roles. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Show off your skills! Prepare a portfolio or case studies that highlight your previous successes in customer experience. This will give potential employers a clear picture of what you can bring to their team.
✨Tip Number 3
Ace the interview! Research common interview questions for customer experience roles and practice your answers. Be ready to discuss how you've optimised support channels and improved customer satisfaction in past positions.
✨Tip Number 4
Apply through our website! We make it easy for you to find and apply for roles that match your skills. Plus, it shows you're serious about joining our team and helps us keep track of your application.
We think you need these skills to ace Director of Customer Experience, DTC Ecommerce (Remote)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in customer experience and any relevant CX tools you've used. We want to see how your skills align with the role, so don’t be shy about showcasing your achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about customer experience and how you can lead our support team to new heights. Keep it engaging and personal – we love a good story!
Showcase Your Leadership Skills: As a Director, we’re looking for someone who can inspire and manage a team. Highlight any previous leadership roles or experiences where you’ve successfully led a team to improve customer satisfaction.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. Plus, it’s super easy!
How to prepare for a job interview at Bettervits
✨Know Your CX Tools
Make sure you’re well-versed in the customer experience tools relevant to the role. Research the latest trends and technologies in CX, and be ready to discuss how you've successfully implemented these tools in your previous roles.
✨Showcase Your Leadership Skills
As a Director of Customer Experience, you'll need to demonstrate strong leadership abilities. Prepare examples of how you've managed teams, resolved conflicts, and driven performance improvements in customer service settings.
✨Understand Their Brand
Dive deep into the company’s brand portfolio and understand their values and mission. Be prepared to discuss how you can enhance their customer experience while aligning with their brand identity.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills. Think of specific situations where you improved customer satisfaction or optimised support channels, and be ready to share those stories.
