Vice President, Delivery & Deployment Operations

Let’s face it, a company whose mission is human transformation better have some fresh thinking about the employer/employee relationship. We do. We can’t cram it all in here, but you’ll start noticing it from the first interview. Even our candidate experience is different. And when you get an offer from us (and accept it), you get way more than a paycheck. You get a personal BetterUp Coach, a development plan, a trained and coached manager, the most amazing team you’ve ever met (yes, each with their own personal BetterUp Coach), and most importantly, work that matters. This makes for a remarkably focused and fulfilling work experience. Frankly, it’s not for everyone. But for people with fire in their belly, it’s a game‑changing, career‑defining, soul‑lifting move. Join us and we promise you the most intense and fulfilling years of your career, doing life‑changing work in a fun, inventive, soulful culture. If that sounds exciting—and the job description below feels like a fit—we really should start talking.

We are a hybrid company with a focus on in‑person collaboration when necessary. Employees are expected to be available to work from one of our office hubs at least two days per week, or eight days per month. Our US hub locations include: Austin, TX; Chicago, IL; New York City, NY; San Francisco, CA; and the Washington, DC metro area. If this is a role based in Europe, our Europe hub locations are London, UK and Amsterdam, NL. Please ensure you can realistically commit to this structure before applying.

The Opportunity

We’re creating a new executive role to lead BetterUp’s evolution from point solution to an enterprise platform. As VP of Delivery & Deployment Operations, you’ll build and scale the function that turns complex enterprise deals into measurable customer outcomes—owning everything from configuration and integrations to change management and accelerated adoption. This is a builder’s role. You’ll architect our deployment operating model, lead both named deployment resourcing pods and shared services, and define how customers operationalize BetterUp within their organizations for lasting impact.

What You’ll Own

• Build the Function
  • Define the vision, structure, and operating model for enterprise deployment at scale
  • Design the balance between high‑touch professional services and scalable shared infrastructure
  • Create playbooks for configuration, integrations, change management, and customer operating model enablement
• Lead the Team
  • Build and lead a global delivery organization across onshore and offshore models
  • Direct leadership of Client Delivery Directors, Platform Configuration, and Change Management experts
  • Direct leadership of Partner Operations shared services infrastructure
  • Dotted‑line oversight of forward‑deployed engineering and product resources
• Drive Outcomes
  • Own KPIs for deployment quality, cost‑to‑serve, and time‑to‑value
  • Ensure seamless handoffs from Sales, Solution Engineering to Deployment to Client Advisory
  • Build feedback loops between field learnings and product innovation

What Success Looks Like

• Customers achieve faster time‑to‑value with clear, sustainable operating models around BetterUp
• A codified, scalable deployment playbook exists across all workstreams
• The function operates with clear accountability for cost, quality, and delivery performance
• Partners experience a seamless journey from signature to activation—driving retention and expansion

You Bring

• 15+ years in enterprise software, SaaS, or platform environments leading complex deployments or professional services organizations
• Experience building and managing global delivery teams with mixed resourcing models (onshore/nearshore/offshore as well as forward deployed technical teams)
• Track record designing operating models for high‑complexity, multi‑workstream enterprise implementations
• Strong P&L acumen—you’ve managed delivery margin, utilization, and cost‑to‑serve metrics
• Builder mindset: you thrive in ambiguity, operate from first principles, and scale systems and people simultaneously
• Ability to translate technical complexity into business outcomes for executive stakeholders

First‑Year Priorities

• Assess and refine the existing organization to establish world‑class operational standards
• Document the end‑to‑end deployment playbook
• Optimize the model between dedicated account resources and shared services
• Define and implement performance metrics across high‑touch and scaled delivery
• Pilot refined approaches with strategic partners and scale what works
• Build the talent, systems, and global capabilities for deployment excellence at scale

Benefits

At BetterUp, we are committed to living out our mission every day and that starts with providing benefits that allow our employees to care for themselves, support their families, and give back to their community.

• Access to BetterUp coaching; one for you and one for a friend or family member
• A competitive compensation plan with opportunity for advancement
• Medical, dental, and vision insurance
• Flexible paid time off
• Per year: All federal/statutory holidays observed, 4 BetterUp Inner Workdays, 5 Volunteer Days to give back, Learning and Development stipend, Company wide Summer & Winter breaks
• Year‑round charitable contribution of your choice on behalf of BetterUp
• 401(k) self contribution

We are dedicated to building diverse teams that fuel an authentic workplace and sense of belonging for each and every employee. We know applying for a job can be intimidating, please don’t hesitate to reach out — we encourage everyone interested in joining us to apply.

BetterUp Inc. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, disability, genetics, gender, sexual orientation, age, marital status, veteran status. In addition to federal law requirements, BetterUp Inc. complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

The base salary range for the role is as follows: New York and San Francisco: $280,000 - $385,000; Austin and Arlington (D.C. Area): $252,000 - $346,500.

Protecting your privacy and treating your personal information with care is very important to us, and central to the entire BetterUp family. By submitting your application, you acknowledge that your personal information will be processed in accordance with our Applicant Privacy Notice. If you have any questions about the privacy of your personal information or your rights with regards to your personal information, please reach out to support@betterup.co.