At a Glance
- Tasks: Lead the delivery of our innovative platform to major clients and ensure their success.
- Company: Join BetterUp, a forward-thinking company focused on human transformation.
- Benefits: Enjoy flexible time off, private healthcare, and access to personal coaching.
- Other info: Hybrid work model with opportunities for professional growth and community involvement.
- Why this job: Make a real impact while working in a fun, inventive culture with amazing colleagues.
- Qualifications: 10+ years in software/service delivery and strong communication skills required.
The predicted salary is between 48000 - 72000 € per year.
Let’s face it, a company whose mission is human transformation better have some fresh thinking about the employer/employee relationship. We do. We can’t cram it all in here, but you’ll start noticing it from the first interview. Even our candidate experience is different. And when you get an offer from us (and accept it), you get way more than a paycheck. You get a personal BetterUp Coach, a development plan, a trained and coached manager, the most amazing team you’ve ever met (yes, each with their own personal BetterUp Coach), and most importantly, work that matters. This makes for a remarkably focused and fulfilling work experience. Frankly, it’s not for everyone. But for people with fire in their belly, it’s a game-changing, career-defining, soul-lifting move. Join us and we promise you the most intense and fulfilling years of your career, doing life-changing work in a fun, inventive, soulful culture. If that sounds exciting—and the job description below feels like a fit we really should start talking.
We are a hybrid company with a focus on in-person collaboration when necessary. Employees are expected to be available to work from one of our office hubs at least two days per week, or eight days per month. Our Europe hub locations are London, UK. Please ensure you can realistically commit to this structure before applying.
As BetterUp’s Client Delivery Director (‘CDD’) you’ll play a crucial role in leading the formation and orchestration of the post-sale strategy and execution for our largest and most strategic clients.
What you’ll do:
- Delivery Management: Orchestrate the successful end-to-end technical and operational delivery of the BetterUp platform to our clients. Ensure that the business needs and requirements of our clients are clearly understood by our internal teams and effectively scope their deliverables/milestones against said requirements. Contribute to the strategic planning of delivery processes and innovations that enhance client outcomes and operational efficiency.
- Client Relationship Management: Establish and maintain strong relationships with clients post-sale - inclusive of executive, operating and technical program leadership. Act as the primary point of contact for all client service delivery needs, ensuring superior client experience and engagement.
- Governance: Design and run the mechanisms that monitor and report on delivery efficacy, timeliness, value realization and customer experience (both customer and internal facing). Develop and implement strategies for continuous improvement.
- Comms & Change Management: Provide regular and real time client updates regarding delivery status, risks and outcomes. Owns the triage and cascade of communications and change management across customer and internal stakeholder groups.
- Collaboration & Advocacy: Lead post-sale planning and execution across cross-functional delivery teams – spanning Customer Success, People Insights, Services and Product. Champion Voice of Customer with BetterUp’s product and go to market leadership.
- Risk & Escalation Management: Design and run issue/escalation and risk management practices (identification → resolution). Quarterback escalation management with client stakeholders.
If you have some or all of the following, please apply:
- 10+ years of software and/or service delivery experience (execution)
- 5+ years of experience leading enterprise-wide SaaS platform deployments (overseeing both operational and technical delivery)
- Excellent communication skills with executive and operating level stakeholders (inclusive of business and technical personas)
- Influencing / working cross functionally (independently navigate well through an org)
- Strong program/project management skills (scrum/agile a plus)
- Ability to look around corner / uncover early indicators of risk to drive proactive remediation
- Extensive experience advising, coaching, influencing, and building relationships both internally and externally with executive-level clients at Fortune 1000 companies
- Minimum 20% travel required (client onsite travel)
AI at BetterUp
Our team thrives at the intersection of human expertise and AI capability. As an AI-forward company, adaptation and continuous learning are part of our daily work. We’re looking for teammates who are excited to evolve alongside technology – people who experiment boldly, share their discoveries openly, and help define best practices for AI-augmented work. These professionals thoughtfully integrate AI into their work to deliver exceptional results while maintaining the human judgment and creativity that drives real innovation. During our interview process, you’ll have opportunities to showcase how you harness AI to learn, iterate, and amplify your impact.
Benefits:
- Annual leave: Flexible time off - with a guideline of 25 days of annual leave + 8 UK public holidays.
- Pension: Generous Employer pension contribution.
- Healthcare: Private Medical Insurance Option
- Wellbeing: Access to BetterUp coaching for you and a friend/family member.
- Flexible working: Hybrid work, with 2 days minimum in office (or 8 days per month.)
- Free Lunch: Available in office Tuesday and Thursdays along with daily plentiful snacks and beverages
- Extra leave days: 4 Inner Work Days, 5 Volunteer Days, plus Summer & Winter company shutdowns.
- Learning & Development: Annual stipend for professional growth.
- Charity: Year-round charitable donation on your behalf.
We are dedicated to building diverse teams that fuel an authentic workplace and sense of belonging for each and every employee. We know applying for a job can be intimidating, please don’t hesitate to reach out — we encourage everyone interested in joining us to apply. At BetterUp, we compensate our employees fairly for their work. Base salary is determined by job-related experience, education/training, residence location, as well as market indicators. Protecting your privacy and treating your personal information with care is very important to us, and central to the entire BetterUp family. By submitting your application, you acknowledge that your personal information will be processed in accordance with our Applicant Privacy Notice. If you have any questions about the privacy of your personal information or your rights with regards to your personal information, please reach out to support@betterup.co
Client Delivery Director, EMEA employer: BetterUp
At BetterUp, we pride ourselves on being an exceptional employer that champions human transformation and personal growth. Our unique work culture fosters collaboration and innovation, offering employees a personal BetterUp Coach, flexible working arrangements, and generous benefits including ample annual leave and professional development opportunities. Located in the vibrant city of London, our hybrid model encourages in-person teamwork while providing the freedom to thrive in a supportive and fulfilling environment.
StudySmarter Expert Advice🤫
We think this is how you could land Client Delivery Director, EMEA
✨Tip Number 1
Get to know the company culture before your interview. Dive into their website, social media, and any recent news. This will help you connect your experiences with their values and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your storytelling skills! Prepare to share specific examples from your past roles that highlight your achievements and how they relate to the Client Delivery Director position. We want to see your passion and how you can bring value to our clients.
✨Tip Number 3
Don’t shy away from asking questions during the interview. It shows you're engaged and helps you understand if this role is the right fit for you. Think about what matters most to you in a workplace and ask about those aspects.
✨Tip Number 4
Follow up after your interview with a thank-you note. Mention something specific from your conversation to remind them of your discussion. It’s a great way to reinforce your interest and keep you top of mind as they make their decision.
We think you need these skills to ace Client Delivery Director, EMEA
Some tips for your application 🫡
Be Authentic:When you're writing your application, let your true self shine through. We want to see your personality and passion for the role. Don’t just list your skills; tell us how they’ve shaped your journey and why you’re excited about joining BetterUp.
Tailor Your Application:Make sure to customise your application to fit the Client Delivery Director role. Highlight your relevant experience in software and service delivery, and don’t forget to mention any specific achievements that align with our mission of human transformation.
Showcase Your Communication Skills:Since this role involves a lot of client interaction, it’s crucial to demonstrate your excellent communication skills. Use clear and concise language in your application, and consider sharing examples of how you've successfully managed client relationships in the past.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about our culture and values while you’re at it!
How to prepare for a job interview at BetterUp
✨Understand the Company Culture
Before your interview, take some time to really get to know BetterUp's unique culture. They value fresh thinking and a soulful approach to work, so think about how your values align with theirs. Be ready to share examples of how you've embraced innovative ideas in your previous roles.
✨Showcase Your Client Relationship Skills
As a Client Delivery Director, you'll need to establish strong relationships with clients. Prepare specific examples of how you've successfully managed client relationships in the past, especially in high-stakes situations. Highlight your communication skills and ability to engage with executive-level stakeholders.
✨Demonstrate Your Strategic Thinking
This role requires a strategic mindset, so be prepared to discuss how you've contributed to the planning and execution of delivery processes. Think about times when you've identified risks early and implemented proactive solutions. Show them you can look around corners and drive continuous improvement.
✨Embrace AI and Innovation
BetterUp is an AI-forward company, so it's essential to demonstrate your comfort with technology and innovation. Share experiences where you've integrated AI into your work or used technology to enhance client outcomes. This will show that you're not just adaptable but also excited about evolving alongside technology.
