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- Tasks: Ensure customer satisfaction and build strong client relationships in a dynamic environment.
- Company: Join HUMAN Security, a leader in making the internet safer for everyone.
- Benefits: Competitive salary, flexible work options, and comprehensive personal development support.
- Why this job: Be part of a mission-driven team tackling complex cybersecurity challenges.
- Qualifications: Experience in B2B roles, strong communication skills, and a collaborative mindset.
- Other info: Exciting growth opportunities in a diverse and inclusive workplace.
The predicted salary is between 45000 - 75000 £ per year.
Location: London, UK
Employment Type: Full time
Location Type: Hybrid
Department: Customer Success
Compensation: £45K – £75K
The base pay range for this position can include additional on-target bonus and/or incentives. The base pay offered may vary depending on location, job related knowledge, skills, and experience. Stock options and other incentive pay may be provided as part of the compensation package, in addition to a full range of medical, financial, and/or other benefits, depending on the position ultimately offered.
Responsibilities
- Ensure customer satisfaction: Focus on customer satisfaction, retention, and reference-ability for all assigned accounts.
- Expand and develop client relationships: Be the primary focal point for our customers. Build and maintain deep-level partnerships with customers to foster long-term cooperation and success.
- Provide exceptional customer support and be a point of escalation: Work with support teams to deliver outstanding service to customers.
- Collaborate with internal teams: Work closely with all other teams (Sales, Tech Support, R&D, Finance, Product and executive leadership team) to ensure excellent customer experience.
- Be the voice of the customer: Proactively gather feedback on product and service and work internally to better meet customer needs.
- Educate and enable customers on our products: run training sessions and create training materials for your customers.
- (Media) Engage in the Ad Tech and Media space: Collaborate with partners in the Ad Tech and Media sectors (e.g., SSPs, DSPs, Publishers, Platforms) to understand technical breakdowns of supply paths for advertising campaigns.
Requirements
- Client-facing experience: Have experience in a B2B enterprise customer facing role, with a proven track record of managing large enterprise accounts.
- Eager to learn and grow: Open-minded and committed to personal and professional development.
- Technical aptitude: While technical savviness is preferred, a willingness to learn and grow is essential.
- Accountable and self-motivated: You are eager to learn every day, own timelines, and ensure deliverables are met.
- Strong organizational and communication skills: Able to effectively manage multiple tasks and communicate clearly with customers and internal teams.
- Collaborative mindset: Work collaboratively with teams across the company. Be a team player.
- Problem-solving skills: Comfortable leading and resolving complex issues, with strict attention to detail.
- (Media) Ad Tech industry interest: Experience or strong interest in the Ad Tech industry, understanding the technical and strategic aspects of the field.
About HUMAN Security
HUMAN was founded in a Brooklyn sci-fi bookstore with a hacker mindset and the lofty mission of making the internet safer by putting humans first. Today, our Human Defense Platform safeguards enterprises from sophisticated bots, fraud, and account abuse, verifying the humanity of more than 20 trillion interactions per week for the world’s biggest brands and internet platforms.
HUMAN is an equal opportunity workplace dedicated to protecting the internet's integrity for everyone. We believe in putting people first, embracing diversity of thought from our global teams, and welcoming all individuals to share their unique experiences as we fight cybercrime together. We support our Humans with a comprehensive total rewards package for personal and professional development, including well-being and learning stipends, flexible work options, and dedicated time off. While our HQ is in NYC, we have teams worldwide.
HUMAN is growing fast, and there’s never been a more meaningful time to join us. If you thrive on solving complex problems and want to help shape the future of cybersecurity, join us as we build a safer, more human internet.
If you are an individual with a disability or special need that requires accommodation, please contact us directly.
Technical Account Manager employer: BetterCloud
Contact Detail:
BetterCloud Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Account Manager
✨Tip Number 1
Network like a pro! Reach out to people in your industry, especially those already working at HUMAN. A friendly chat can open doors and give you insider info on the company culture and what they really value.
✨Tip Number 2
Prepare for the interview by knowing your stuff! Research HUMAN's products and services, and think about how your skills can help them achieve their mission. Show them you're not just another candidate; you're the one they need!
✨Tip Number 3
Practice makes perfect! Get a friend to do a mock interview with you. Focus on articulating your experience in client-facing roles and how you've tackled complex problems in the past. Confidence is key!
✨Tip Number 4
Don’t forget to follow up! After your interview, shoot a quick thank-you email to express your appreciation for the opportunity. It shows you're genuinely interested and keeps you fresh in their minds.
We think you need these skills to ace Technical Account Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Technical Account Manager role. Highlight your client-facing experience and any relevant skills that match the job description. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about the Ad Tech industry and how your background makes you a perfect fit for this role. Be genuine and let your personality come through!
Showcase Your Problem-Solving Skills: In your application, don’t forget to mention specific examples of how you've tackled complex issues in the past. We love seeing candidates who can think on their feet and come up with creative solutions!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen to join our team at StudySmarter!
How to prepare for a job interview at BetterCloud
✨Know Your Customer Success Strategies
Make sure you understand the key principles of customer satisfaction and retention. Be ready to discuss how you've successfully managed client relationships in the past, and think about specific examples where you've gone above and beyond to ensure customer success.
✨Show Off Your Technical Aptitude
While you don’t need to be a tech wizard, having a solid grasp of the technical aspects related to the Ad Tech industry will set you apart. Brush up on relevant technologies and be prepared to discuss how you can bridge the gap between technical teams and customers.
✨Demonstrate Your Problem-Solving Skills
Prepare to share examples of complex issues you've resolved in previous roles. Highlight your approach to problem-solving and how you collaborate with different teams to deliver solutions that enhance customer experience.
✨Be the Voice of the Customer
Think about how you can gather and relay customer feedback effectively. During the interview, express your commitment to understanding customer needs and how you would advocate for them within the company to improve products and services.
