At a Glance
- Tasks: Engage with clients, provide product training, and support sales initiatives.
- Company: Join AlphaSense, a leading market intelligence platform transforming business decisions.
- Benefits: Competitive salary, dynamic work culture, and opportunities for career growth.
- Other info: Enjoy cross-functional exposure and the chance to shape your own career path.
- Why this job: Be part of a fast-growing startup and make a real impact on client success.
- Qualifications: Strong communication skills and a passion for learning in a tech-driven environment.
The predicted salary is between 36000 - 60000 £ per year.
About AlphaSense
AlphaSense is a market intelligence and search platform used by the world's leading companies and financial institutions. Since 2011, our AI-based technology has helped professionals make smarter business decisions by delivering insights from an extensive universe of public and private content—including equity research, company filings, event transcripts, expert calls, news, trade journals, and clients’ own research content. Headquartered in New York City, AlphaSense employs over 1,000 people across offices in the U.S., U.K., Finland, Germany, India, and Singapore.
About the Team
The Customer Success team is composed of our Product Specialist group, a team of highly trained product experts as well as our Account Managers, who provide strategic guidance to our robust book of business, spanning from Fortune 1000 businesses to some of the largest financial institutions in the world. First and foremost, the Customer Success team are value added partners to our clients. We are extremely consultative in our approach and will do everything we can to solve for client challenges through our product. We spend our waking hours obsessing over our customers and making sure they have the right data at their fingertips to make the best decision possible. We are responsible for retaining our customers, maximizing usage of the product and partnering with the sales team to uncover opportunities to grow our business.
About The Role
The product specialist role marries the technical knowledge of our solution with a deep understanding of the markets to ensure that users, across all of the segments and business units that we work with, are realizing maximum value from the platform. The team is heavily relied upon to contribute to both growth and retention initiatives by helping maximize prospect and customer health. In order to learn our business and customer inside and out, this team also acts as our first line of support, which maximizes user exposure. Because of the extensive exposure that product specialists have with clients, they’re also in a prime location to partner with our product management and engineering teams in determining future product developments that will resonate with the market. The product specialist role is an excellent launching off point for a career that will grow as quickly as our high growth start-up.
Who You Are
- An intelligent, articulate, consultative and confident client facing professional.
- You possess a high aptitude and willingness to learn.
- You have an innate ability to distill and explain complex issues in simple terms.
- Must have the personal motivation and ability to contribute to a dynamic and entrepreneurial team culture.
- You have a superior ability to develop rapport with new people, and to maintain relationships, combined with a positive and proactive personality.
- You are an energetic and creative individual, possessing natural curiosity with the ability to learn quickly and adapt.
- You have effective time management and task prioritization when under pressure.
- You have the ability and interest to work autonomously, and for a small fast-growing company.
- Someone can genuinely "make the role their own", so looking for highly motivated proactive individuals who make things happen, and want to play a large role in the company’s success.
What You’ll Do
- Customer health: The team works hand in hand with account management, speaking with and visiting users to provide training, customizations and product consultations.
- Growth Initiatives: Assist sales in product pitches and demos. The team also runs trial training calls, making the ability to overcome common objectives and communicate our value proposition essential to success.
- Customer Support: Product specialists field support calls, emails, and chats, locally resolving as much as possible. They will port tickets out to appropriate teams when needed, and will retain their position as the customer’s point person through resolution.
- Content generation: Product specialists identify content that our customers are likely to care about, and package it for distribution by sales and account management. This content should come in the form of timely searches/trends in the market that can be used for demos or email distribution.
- Product Direction: Because of our product specialists’ deep understanding of both our product and customers, they are in a position to field feedback and identify product opportunities, and relay that information across the organization (account management, account executives, product, management).
- Cross-functional exposure: The role offers cross-functional exposure across our business, consequently providing you with great exposure to the different areas you may want to develop your career in, as you grow with us.
AlphaSense is an equal opportunity employer. We are committed to a work environment that supports, inspires, and respects all individuals. All employees share in the responsibility for fulfilling AlphaSense’s commitment to equal employment opportunity. AlphaSense does not discriminate against any employee or applicant on the basis of race, color, sex (including pregnancy), national origin, age, religion, marital status, sexual orientation, gender identity, gender expression, military or veteran status, disability, or any other non-merit factor. This policy applies to every aspect of employment at AlphaSense, including recruitment, hiring, training, advancement, and termination. In addition, it is the policy of AlphaSense to provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by applicable laws, regulations, and ordinances where a particular employee works.
Pre-Sales Consultant, Corporate employer: BetterCloud
AlphaSense is an exceptional employer, offering a dynamic work culture that fosters innovation and collaboration. With a strong commitment to employee growth, the company provides ample opportunities for professional development and leadership roles, particularly in the fast-paced environment of international expansion. Located in London or available for remote work across the UK, AlphaSense champions diversity and inclusion, ensuring all employees feel valued and empowered to contribute to the company's global success.
StudySmarter Expert Advice🤫
We think this is how you could land Pre-Sales Consultant, Corporate
✨Tip Number 1
Get to know AlphaSense inside out! Familiarise yourself with their products and the market they operate in. This will help you speak confidently during interviews and show that you're genuinely interested in the role.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Practice your pitch! Be ready to explain how your skills align with the Pre-Sales Consultant role. Use examples from your past experiences to demonstrate your consultative approach and problem-solving abilities.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the AlphaSense team!
We think you need these skills to ace Pre-Sales Consultant, Corporate
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Pre-Sales Consultant role. Highlight your consultative skills and any relevant experience that shows you can connect with clients and understand their needs.
Showcase Your Curiosity:We love candidates who are naturally curious! In your application, mention instances where you've gone above and beyond to learn something new or solve a complex problem. This will show us you're a great fit for our dynamic team.
Keep It Clear and Concise:When writing your application, aim for clarity. Use simple language to explain your experiences and skills. Remember, we want to see how you can distill complex issues into straightforward solutions!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to see what you bring to the table!
How to prepare for a job interview at BetterCloud
✨Know Your Product Inside Out
Before the interview, make sure you understand AlphaSense's platform and its features. Familiarise yourself with how it helps clients make smarter business decisions. This will not only show your enthusiasm but also allow you to discuss how you can contribute to customer success.
✨Master the Art of Consultative Selling
Since the role is heavily consultative, practice explaining complex concepts in simple terms. Think about how you would approach a client’s challenge and prepare examples of how you’ve successfully done this in the past. This will demonstrate your ability to connect with clients and provide value.
✨Showcase Your Curiosity
AlphaSense values individuals who are naturally curious. Prepare questions that show your interest in the company, its products, and the market. This not only highlights your eagerness to learn but also positions you as someone who will actively seek out information to help clients.
✨Demonstrate Team Spirit
The role requires collaboration with various teams. Be ready to share examples of how you've worked effectively in a team environment. Highlight your ability to adapt and contribute to a dynamic culture, which is essential for a fast-growing company like AlphaSense.
