Operations Manager, Directed Content

About the Role

Reporting to the Senior Manager, Generated Content, Operations Managers oversee our Directed Content research pods. They are accountable for the overall performance of the pods, motivating, managing, and supporting a diverse team of bilingual analysts in delivering high‑quality, relevant content against our coverage and volume goals. Operations Managers cultivate talent through coaching, goal setting, and actionable feedback, optimize processes by identifying workflow bottlenecks, and work hand‑in‑hand with Project Managers and Sector Leads to deliver timely, relevant content.

What You’ll Do

• Manage a team of Directed Content Analysts aligned to sectors of coverage and structured in pods
• Set and track performance KPIs for your team that balance output quality, relevance, and volume
• Guide the professional development of Analysts under your supervision
• Ensure overall library quality and relevance by partnering with Project Managers and Sector Leads to adjust research focus and sourcing strategies that support quality and relevance goals
• Coordinate with Project Managers to define and update coverage territories based on evolving coverage goals and team capacity
• Hire and onboard Analysts
• Partner with Directed Content leadership and Directors of Research to define and update Directed Content coverage goals, and align research pod capacity and focus to evolving goals
• Partner with Directed Content Enablement to design and maintain process documentation and knowledge resources for the team
• Partner with Director of Contributor Relations to ensure optimal Client Contributor coverage based on Directed Content coverage goals
• Work closely with leadership and cross‑functional teams to troubleshoot issues and devise process, systems, and workflow improvements for research pods
• Review and approve expert rates over a fixed threshold - keeping average expert costs below $300 per call

Who You Are

• Inspiring leader: You are deeply invested in Directed Content’s mission and vision of delivering high‑quality, relevant insights to our customers – and are adept at connecting your team and their efforts to that mission, fostering a sense of ownership and meaning
• People manager: You have deep experience setting performance and professional development goals, and a successful track record in motivating, coaching, supporting, and holding individuals accountable in achieving those goals
• Team builder: You know how to build culture and support infrastructure that brings individual contributors together and enables them to achieve their greatest collective potential
• Entrepreneurial: You are passionate about the development of teams, people, and processes and are motivated to drive the success of Directed Content and Expert Insights
• Metrics minded: You have a demonstrated track record of setting relevant KPIs to measure the success of both people and processes
• Data driven: You have a proven ability to build dashboards and analysis to spot patterns in productivity and output that inform your day‑to‑day management of the team
• Process innovator: You have a strong track record of building processes that drive scale and efficiency for your teams
• Problem solver: You have a proven ability to identify the root cause of issues and roadblocks, and implement sustainable solutions
• Skilled communicator: You’re able to leverage excellent oral and written communication skills to understand needs and drive alignment both with internal and external stakeholders

Equal Opportunity Statement

AlphaSense is an equal‑opportunity employer. We are committed to a work environment that supports, inspires, and respects all individuals. All employees share in the responsibility for fulfilling AlphaSense’s commitment to equal employment opportunity. AlphaSense does not discriminate against any employee or applicant on the basis of race, color, sex (including pregnancy), national origin, age, religion, marital status, sexual orientation, gender identity, gender expression, military or veteran status, disability, or any other non‑merit factor. This policy applies to every aspect of employment at AlphaSense, including recruitment, hiring, training, advancement, and termination. In addition, it is the policy of AlphaSense to provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by applicable laws, regulations, and ordinances where a particular employee works.