Operations Manager, Channel and Customer Research

About AlphaSense: The world’s most sophisticated companies rely on AlphaSense to remove uncertainty from decision‑making. With market intelligence and search built on proven AI, AlphaSense delivers insights that matter from content you can trust. Our universe of public and private content includes equity research, company filings, event transcripts, expert calls, news, trade journals, and clients’ own research content. The acquisition of Tegus by AlphaSense in 2024 advances our shared mission to empower professionals to make smarter decisions through AI‑driven market intelligence.

About Expert Insights: Expert Insights, which spans AlphaSense’s Expert Transcript Library and 1x1 Call Services offerings, delivers a new and transformative form of market intelligence content. Through transcripts covering thousands of companies, it captures the unfiltered views and insights of business operators in the trenches, interviewed by professional investors who drill into key questions on what’s truly important about a company at each moment in time. AlphaSense’s library of over 140,000 transcripts is the market’s largest, covering all sectors of the economy, with thousands more published each month.

About the Team: Working hand‑in‑hand with our Directed Content and 1x1 Call Services groups, this team provides timely channel checks and voice‑of‑customer interviews that reveal real‑time demand signals, competitive dynamics, and purchasing behavior across priority industry verticals. By identifying the right operator, distributor, or end‑customer profiles—and engaging them at the optimal moment in the quarter—we help investors surface differentiated, actionable insights. Channel & Customer Research (CCR) delivers scalable primary research that provides real‑time insight into company performance and industry conditions.

About the Role: Operations Managers, Channel & Customer Research oversee our research pods. Operations Managers are accountable for the overall performance of the research pods under their purview – motivating, managing, and supporting a team of Analysts in the delivery of high‑quality, relevant content against our Channel & Customer Research volume and coverage goals. Natural people leaders, our Operations Managers are responsible for cultivating the talent on their team, bringing out the best in our employees through coaching, goal setting, and the delivery of clear and actionable feedback. Operations Managers are also process optimizers, identifying bottlenecks in Analyst workflows that slow production or lead to wasted efforts, and addressing them in ways that ensure the delivery of high‑quality and relevant content to the library.

What You’ll Do:

• Manage a diverse team of bilingual Channel & Customer Research Analysts to source country‑specific Experts relevant to our projects
• Set and track performance KPIs for your team that balance output quality, relevance, and volume
• Guide the professional development of Analysts under your supervision
• Ensure overall library quality and relevance by partnering with Sector Leads to adjust research focus and sourcing strategies that support quality and relevance goals
• Coordinate with Sector Leads to define and update coverage territories based on evolving coverage goals and team capacity
• Hire and onboard Analysts
• Partner with Generated Content leadership to define and update coverage goals, and align research pod capacity and focus to evolving goals
• Partner with Generated Content Enablement to design and maintain process documentation and knowledge resources for team
• Work closely with leadership and cross‑functional teams to troubleshoot issues and devise process, systems, and workflow improvements for research pods

Who You Are:

• 2+ years of experience in client service responsibilities and 3+ years of experience in people management
• Inspiring leader: You are deeply invested in Channel & Customer Research’s mission and vision of delivering high‑quality, relevant insights to our customers – and are adept at connecting your team and their efforts to that mission, fostering a sense of ownership and meaning
• People manager: You have deep experience setting performance and professional development goals, and a successful track record in motivating, coaching, supporting, and holding individuals accountable in achieving those goals
• Team builder: You know how to build culture and support infrastructure that brings individual contributors together and enables them achieve their greatest collective potential
• Entrepreneurial: You are passionate about the development of teams, people, and processes and are motivated to drive the success of Generated Content and Expert Insights
• Metrics minded: You have a demonstrated track record of setting relevant KPIs to measure the success of both people and processes
• Data driven: You have a proven ability to build dashboards and analysis to spot patterns in productivity and output that inform your day‑to‑day management of the team
• Process innovator: You have a strong track record of building processes that drive scale and efficiency for your teams
• Problem solver: You have a proven ability to identify the root cause of issues and roadblocks, and implement sustainable solutions
• Skilled communicator: You’re able to leverage excellent oral and written communication skills to understand needs and drive alignment both with internal and external stakeholders

Equal Opportunity Employment: AlphaSense is an equal‑opportunity employer. We are committed to a work environment that supports, inspires, and respects all individuals. All employees share in the responsibility for fulfilling AlphaSense’s commitment to equal employment opportunity. AlphaSense does not discriminate against any employee or applicant on the basis of race, color, sex (including pregnancy), national origin, age, religion, marital status, sexual orientation, gender identity, gender expression, military or veteran status, disability, or any other non‑merit factor. This policy applies to every aspect of employment at AlphaSense, including recruitment, hiring, training, advancement, and termination.