At a Glance
- Tasks: Engage clients, drive platform adoption, and ensure they get the most from AlphaSense.
- Company: Join a leading AI-driven market intelligence company with a global presence.
- Benefits: Competitive salary, inclusive culture, and opportunities for professional growth.
- Other info: Dynamic team environment with a focus on collaboration and client satisfaction.
- Why this job: Make a real impact by helping clients succeed with innovative technology.
- Qualifications: 2-4 years in Customer Success or client-facing roles; strong communication skills.
The predicted salary is between 50000 - 60000 £ per year.
About AlphaSense
The world’s most sophisticated companies rely on AlphaSense to remove uncertainty from decision‑making. With market intelligence and search built on proven AI, AlphaSense delivers insights that matter from content you can trust. Our universe of public and private content includes equity research, company filings, event transcripts, expert calls, news, trade journals, and clients’ own research content. The acquisition of Tegus by AlphaSense in 2024 advances our shared mission to empower professionals to make smarter decisions through AI‑driven market intelligence. Together, AlphaSense and Tegus will accelerate growth, innovation, and content expansion, with complementary product and content capabilities that enable users to unearth even more comprehensive insights from thousands of content sets. Our platform is trusted by over 6,000 enterprise customers, including a majority of the S&P 500. Founded in 2011, AlphaSense is headquartered in New York City with more than 2,000 employees across the globe and offices in the U.S., U.K., Finland, India, Singapore, Canada, and Ireland.
About the Team
The Customer Success organisation is composed of four teams: pre‑sales, customer success, account management and support. The CS org is dedicated to ensuring every client realises the full value of their investment in our platform, working as an integrated partner to help clients achieve meaningful outcomes and embed AlphaSense into their everyday decision‑making. By blending industry knowledge, product expertise, and a deep understanding of client priorities, the team helps organisations uncover new use cases, accelerate adoption, and sustain long‑term growth. Their close engagement with clients also creates a powerful feedback loop—informing product innovation, shaping content strategy, and ensuring that the evolving needs of the financial services community are consistently reflected in how AlphaSense delivers value.
About the Role
The Customer Success Manager (CSM) role at AlphaSense is central to ensuring our clients realise measurable outcomes from their investment in our platform. CSMs partner with Account Managers to optimise the customer journey delivering value from the moment they join AlphaSense by focusing on strong product adoption and engagement. You will proactively monitor usage, adoption, and account health, while aligning AlphaSense to client goals and embedding our platform into their day‑to‑day workflows.
What You’ll Do
- Client Engagement: You will be on the front lines engaging with our end users through a variety of mediums, including virtual and in‑person meetings, email, ‘warm’ calling direct lines, etc.—all with the end goal of delivering value through platform adoption and use‑case mapping.
- Drive Adoption & Value: Monitor usage, deliver tailored strategies, and lead client sessions that unblock any barriers to feature adoption.
- Onboarding & Ongoing Training: As an expert on the product, you will guide new clients through onboarding, training, and best‑practice adoption to ensure a strong foundation, both virtually and in person.
- Retention & Growth: Partner with sales and account management teams by strengthening adoption to support renewals, articulating AlphaSense’s differentiated and competitive value.
- Data‑Driven Mindset: Proactively leverage insights, analytics, and feedback to anticipate risks, highlight wins, and strengthen our customers’ ROI case for AlphaSense.
- Voice of the Customer: Act as the advocate for client needs internally by collaborating with Sales, Support, Account Management, and Product teams to clearly articulate what customers value most.
Who You Are
- 2–4+ years of experience in Customer Success, Account Management, or a client‑facing SaaS role (financial data experience a plus).
- Proven ability to build relationships, influence stakeholders, and drive measurable business outcomes.
- Comfortable using data to inform decisions, with strong organisational and time‑management skills.
- A proactive, curious, and consultative professional who thrives in fast‑paced environments and values collaboration.
- Excellent communication skills with a demonstrable track record for collaborating in a cross‑functional environment.
- Ability to be in our London office 1x per week.
AlphaSense is an equal‑opportunity employer. We are committed to a work environment that supports, inspires, and respects all individuals. All employees share in the responsibility for fulfilling AlphaSense’s commitment to equal employment opportunity. AlphaSense does not discriminate against any employee or applicant on the basis of race, color, sex (including pregnancy), national origin, age, religion, marital status, sexual orientation, gender identity, gender expression, military or veteran status, disability, or any other non‑merit factor. This policy applies to every aspect of employment at AlphaSense, including recruitment, hiring, training, advancement, and termination. In addition, it is the policy of AlphaSense to provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by applicable laws, regulations, and ordinances where a particular employee works.
Customer Success Manager (Corporate) in London employer: BetterCloud
AlphaSense is an exceptional employer, offering a dynamic work culture that prioritises collaboration and innovation. With a strong commitment to employee growth, the Customer Success Manager role provides opportunities for professional development through hands-on client engagement and data-driven strategies. Located in London, employees benefit from a vibrant city atmosphere while being part of a global team dedicated to empowering clients with AI-driven market intelligence.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Success Manager (Corporate) in London
✨Tip Number 1
Get to know the company inside out! Research AlphaSense's products, values, and recent news. This will help you tailor your conversations and show genuine interest during interviews.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and even referrals that might just land you that Customer Success Manager role.
✨Tip Number 3
Prepare for those interviews by practising common questions related to customer success and SaaS. Think about how you can demonstrate your ability to drive adoption and value for clients—this is key for the role!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the AlphaSense team.
We think you need these skills to ace Customer Success Manager (Corporate) in London
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Success Manager role. Highlight your experience in client-facing roles and how you've driven measurable outcomes in previous positions. We want to see how you can bring value to our team!
Showcase Your Communication Skills:Since this role involves engaging with clients through various mediums, it's crucial to demonstrate your excellent communication skills. Use clear and concise language in your application, and maybe even share a brief example of how you've successfully communicated with clients in the past.
Highlight Data-Driven Mindset:We love candidates who can leverage data to inform decisions! In your application, mention any experience you have with using analytics to drive client success or improve processes. This will show us that you're aligned with our data-driven approach.
Apply Through Our Website:Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at AlphaSense!
How to prepare for a job interview at BetterCloud
✨Know Your Product Inside Out
As a Customer Success Manager, you'll need to be an expert on AlphaSense's platform. Familiarise yourself with its features, benefits, and how it can solve client problems. This knowledge will help you answer questions confidently and demonstrate your ability to drive adoption.
✨Showcase Your Client Engagement Skills
Prepare examples of how you've successfully engaged clients in the past. Highlight your experience with onboarding, training, and building relationships. Be ready to discuss specific strategies you've used to enhance customer satisfaction and retention.
✨Be Data-Driven
AlphaSense values a data-driven mindset. Come prepared to discuss how you've used analytics to inform decisions and improve client outcomes. Share examples of how you've monitored usage and adapted strategies based on data insights.
✨Demonstrate Your Collaborative Spirit
The role requires working closely with various teams. Prepare to talk about your experience collaborating across functions, such as sales and product teams. Emphasise your communication skills and how you've acted as a voice for the customer in previous roles.
