At a Glance
- Tasks: Build strong relationships with clients and drive product adoption to maximise retention.
- Company: Join AlphaSense, a leading AI-driven market intelligence platform trusted by top enterprises.
- Benefits: Enjoy competitive salary, flexible work options, and opportunities for professional growth.
- Other info: Dynamic team environment with a focus on collaboration and personal development.
- Why this job: Be a key player in helping businesses make smarter decisions with innovative technology.
- Qualifications: Strong relationship-building skills and a knack for understanding client needs.
The predicted salary is between 36000 - 60000 £ per year.
About AlphaSense: The world’s most sophisticated companies rely on AlphaSense to remove uncertainty from decision-making. With market intelligence and search built on proven AI, AlphaSense delivers insights that matter from content you can trust. Our universe of public and private content includes equity research, company filings, event transcripts, expert calls, news, trade journals, and clients’ own research content. The acquisition of Tegus by AlphaSense in 2024 advances our shared mission to empower professionals to make smarter decisions through AI-driven market intelligence.
About the Team: The Customer Success team is composed of our Product Specialist group, a team of highly trained product experts as well as our Account Managers, who provide strategic guidance to our robust book of business, spanning from Fortune 1000 businesses to some of the largest financial institutions in the world. First and foremost, the Customer Success team are value-added partners to our clients. We are extremely consultative in our approach and will do everything we can to solve client challenges through our product. We ensure that our clients have the right data at their fingertips to make the best business decisions possible. We are responsible for retaining our customers, maximizing usage of the product, and partnering with the sales team to uncover opportunities to grow our business.
About the Role: The Account Manager, Corporate is responsible for developing three-dimensional relationships with customers and key stakeholders in order to effectively retain and grow our customer base. In this role, you will serve as our Corporate clients’ main point of contact for inbound queries, outbound engagement, relationship updates, and renewal discussions. You’ll need to be versatile. You will work with a variety of clients across all industries and verticals. In this role, you’ll be expected to collaborate with account executives, identifying new business opportunities to help expand our footprint within each client account.
What You’ll Do:
- Maximise retention rate across the book of business.
- Increase and drive adoption of AlphaSense solutions into other business units of existing clients to uncover new opportunities, exceeding monthly, quarterly and annual revenue goals.
- Identify revenue at risk in order to best position the company to prevent churn.
- Forecast retention rates.
- Collaborate with Account Executives to identify growth opportunities within the book of business.
- Understand the ins and outs of the business, roles, responsibilities, projects, performance metrics, etc. within our client base.
- Cultivate relationships with users and key stakeholders to ensure AlphaSense is viewed as a business partner rather than vendor.
- Hold Business Reviews with key stakeholders.
- Plan and execute new user onboarding and training initiatives.
- Consistent proactive outreach with material and information that’s relevant for our user base.
- Serve as our boots on the ground and physical presence within each client (floor walks, lunch and learns, etc.).
- Acquire value stories and product feedback from clients.
Who You Are:
- Relationship-driven: You have a strong ability to develop instant rapport with new people and you’ve demonstrated success at managing and growing relationships within Fortune 1000 clients.
- A subject matter expert: You excel at what you do and know how to succeed within your role.
- Energetic and Creative: You possess a natural intellectual curiosity with the ability to learn and adapt quickly.
- You understand our business: We are a rapidly growing SaaS company and are incredibly passionate about our product.
- Committed to delivering results: You set the example for grit, work ethic, initiative, enthusiasm and commitment amongst your peers.
- A strong communicator: You’ll regularly be engaged with anyone from an Analyst to a C-level executive and that requires exceptional oral, written and presentation skills.
Equal Employment Opportunity: AlphaSense is an equal-opportunity employer. We are committed to a work environment that supports, inspires, and respects all individuals. All employees share in the responsibility for fulfilling AlphaSense’s commitment to equal employment opportunity.
Account Manager, Corporate employer: BetterCloud
AlphaSense is an exceptional employer, offering a dynamic work culture that fosters innovation and collaboration. With a strong commitment to employee growth, the company provides ample opportunities for professional development and leadership roles, particularly in the fast-paced environment of international expansion. Located in London or available for remote work across the UK, AlphaSense champions diversity and inclusion, ensuring all employees feel valued and empowered to contribute to the company's global success.
StudySmarter Expert Advice🤫
We think this is how you could land Account Manager, Corporate
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy about reaching out to current employees at AlphaSense. A friendly chat can open doors you didn’t even know existed!
✨Tip Number 2
Show your enthusiasm for AlphaSense! When you get the chance to speak with someone from the company, make sure to express why you’re excited about their mission and how you can contribute. Passion goes a long way in making a memorable impression.
✨Tip Number 3
Prepare for those interviews! Research common questions for Account Managers and think about how your experience aligns with what they’re looking for. Practice your answers, but keep it natural – we want to see the real you shine through!
✨Tip Number 4
Don’t forget to follow up! After any interaction, whether it’s an interview or a casual chat, drop a quick thank-you email. It shows you’re genuinely interested and keeps you on their radar. Plus, it’s just good manners!
We think you need these skills to ace Account Manager, Corporate
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. Use a friendly tone and share a bit about what drives you in your work.
Tailor Your Application:Make sure to customise your application for the Account Manager role. Highlight your experience with relationship management and how you've successfully engaged with clients in the past. We love seeing relevant examples!
Be Clear and Concise:Keep your writing clear and to the point. Avoid jargon unless it’s necessary, and make sure your key achievements stand out. We appreciate straightforward communication, especially since you'll be doing a lot of it in this role!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at BetterCloud
✨Know Your Clients
Before the interview, research AlphaSense's key clients and their industries. Understanding their needs and challenges will help you demonstrate how you can add value as an Account Manager. Be ready to discuss specific examples of how you've successfully managed client relationships in the past.
✨Showcase Your Consultative Approach
AlphaSense values a consultative approach to client management. Prepare to share instances where you've identified client needs and provided tailored solutions. Highlight your ability to build strong relationships and act as a trusted advisor rather than just a vendor.
✨Demonstrate Your Business Acumen
Familiarise yourself with SaaS best practices and how they apply to client engagement. Be prepared to discuss how you would maximise retention rates and identify growth opportunities within existing accounts. This shows that you understand the business landscape and can contribute to AlphaSense's goals.
✨Communicate Clearly and Confidently
As an Account Manager, you'll interact with various stakeholders, from analysts to C-level executives. Practice distilling complex information into simple terms. During the interview, focus on your communication skills and provide examples of how you've effectively conveyed important messages to different audiences.
