At a Glance
- Tasks: Listen to and assess calls to ensure top-notch customer service.
- Company: Better, a leading telecommunications provider in Bournemouth.
- Benefits: Competitive salary, flexible hours, and opportunities for professional growth.
- Other info: Collaborative environment with a focus on continuous improvement.
- Why this job: Join a team dedicated to service excellence and make a real difference.
- Qualifications: Attention to detail and strong communication skills required.
The predicted salary is between 25000 - 30000 £ per year.
Better, Bournemouth-based telecommunications provider, is seeking a meticulous Call Quality Administrator to join our team.
You will listen to, assess and score calls to ensure customer service standards are met and exceeded, supporting our reputation for service excellence.
Collaborating with training and operations, you will provide actionable feedback, maintain evaluation criteria, and analyse trends to identify improvements and training needs.
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Call Quality Specialist - Drive Service Excellence & Insights employer: Better
Better in Bournemouth is an exceptional employer that fosters a vibrant and dynamic work culture, perfect for those looking to excel in telesales. With a competitive starting salary of £30K, employees benefit from growth opportunities, monthly awards, and engaging company events, making it a rewarding place to build a career while enjoying the beautiful coastal location of Bournemouth.
