At a Glance
- Tasks: Coordinate customer orders and installations for a seamless experience.
- Company: Better, a leading telecommunications provider with a vibrant culture.
- Benefits: 25 days holiday, early finish Fridays, gym access, and ongoing training.
- Other info: Enjoy fun events and career growth opportunities in a supportive environment.
- Why this job: Join a dynamic team and make a real impact in customer satisfaction.
- Qualifications: Strong organisational skills and experience in administrative roles.
The predicted salary is between 28000 - 28000 £ per year.
Location: Bournemouth
Salary: £28,000
About Us
Better is a leading provider of telecommunications solutions, dedicated to delivering exceptional service to our customers. We pride ourselves on our innovative approach and commitment to customer satisfaction. Our Bournemouth office is a vibrant and supportive environment where every team member plays a crucial role in our success.
Role Overview
The role involves coordinating the end-to-end process of customer orders, installations, and supporting documentation to ensure a seamless experience for both customers and internal teams. Acting as the bridge between Sales, Telemarketing, Finance, and Installation teams, this position ensures that every deal, amendment, and installation is processed accurately, efficiently, and on schedule. The ideal candidate will be highly organised, proactive, and confident communicating with both colleagues and customers to maintain smooth operations across departments.
Key Responsibilities
- Preparing necessary paperwork for installations, including contracts
- Working with departments, especially the sales team (Sales Director and Managers), to ensure amendments are processed accurately and in a timely manner
- Ensuring all sales deals are accurately proposed and that documents are completed and submitted on time
- Communicating with customers to gather outstanding paperwork, account details, or other information necessary for finance acceptance, including obtaining corrected and resigned documents when needed
- Liaising with the installation team to arrange and confirm installation dates
- Handling incoming calls from sales consultants and assisting with queries or redirecting them as needed
- Supporting the Sales and Telemarketing teams by tracking demo bookings, outcomes, and follow-ups
- Verifying broadband availability and address accuracy for demonstrations
What we’re looking for
- Excellent organisational and multitasking skills
- Strong communication abilities, both verbal and written
- Experience in administrative roles, ideally within sales, installations, or related industries
- Attention to detail with a commitment to accuracy
- Ability to manage and prioritise workload effectively in a busy office environment
If you are a detail-oriented administrator who enjoys working in a dynamic environment, we would love to hear from you. Please submit your CV.
Benefits
- Opportunity to work in a dynamic and supportive team environment
- 25 days holiday plus bank holidays, increasing by 1 day for every year of service, plus your birthday off
- Early finish Fridays
- Modern office with an onsite café and gym and Central Bournemouth location, just 2 minutes from the beach
- Monthly staff awards with quarterly dinner and drinks at top local restaurants
- Ongoing training and development opportunities
- Enjoy events such as summer parties, Christmas celebrations and charity fundraisers
- Access to discount at popular retailers
Sales Operations Administrator in Bournemouth employer: Better
Better is an exceptional employer, offering a vibrant and supportive work culture in the heart of Bournemouth. With a focus on employee growth, we provide ongoing training opportunities, generous holiday allowances, and unique perks like early finish Fridays and access to local events. Join us to be part of a dynamic team that values your contributions and fosters a collaborative environment.
StudySmarter Expert Advice🤫
We think this is how you could land Sales Operations Administrator in Bournemouth
✨Tip Number 1
Network like a pro! Reach out to current employees at Better through LinkedIn or other platforms. A friendly chat can give you insider info and might just get your foot in the door.
✨Tip Number 2
Prepare for the interview by knowing the company inside out. Familiarise yourself with Better's services and values. This shows you're genuinely interested and ready to contribute to their success.
✨Tip Number 3
Practice your communication skills! Since the role involves liaising with various teams, being able to articulate your thoughts clearly will set you apart. Try mock interviews with friends or family.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re keen on joining the Better team directly.
We think you need these skills to ace Sales Operations Administrator in Bournemouth
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Sales Operations Administrator role. Highlight your organisational skills and any relevant administrative experience to show us you’re the perfect fit!
Craft a Catchy Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you’re excited about the role and how your background makes you a great candidate. Keep it friendly and professional, just like our team!
Show Off Your Communication Skills:Since this role involves liaising with various teams and customers, make sure your written application showcases your strong communication abilities. Clear and concise writing will impress us and demonstrate your attention to detail.
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and we can’t wait to see your application come through!
How to prepare for a job interview at Better
✨Know the Company Inside Out
Before your interview, take some time to research Better and its telecommunications solutions. Understand their values, mission, and recent achievements. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Showcase Your Organisational Skills
As a Sales Operations Administrator, being organised is key. Prepare examples from your past experiences where you successfully managed multiple tasks or projects. Highlight how your attention to detail helped streamline processes or improve efficiency.
✨Practice Your Communication Skills
Since the role involves liaising with various teams and customers, practice articulating your thoughts clearly. You might want to role-play common scenarios, like explaining a process to a customer or coordinating with a sales team member. This will help you feel more confident during the actual interview.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, the tools they use for tracking orders, or how they measure success in this role. This shows that you're proactive and genuinely interested in how you can contribute to their success.
