At a Glance
- Tasks: Provide IT support, manage Microsoft 365, and ensure smooth onboarding for new starters.
- Company: Better, a leading telecommunications provider with a vibrant culture.
- Benefits: Competitive salary, 25 days holiday, early finish Fridays, and ongoing training.
- Other info: Enjoy a modern office near the beach with fun events and discounts.
- Why this job: Join a dynamic team and make a real impact on employee experience.
- Qualifications: Experience in IT support, strong Microsoft 365 skills, and problem-solving abilities.
The predicted salary is between 30000 - 35000 £ per year.
Description
Job Title
IT Support Engineer
Location
Bournemouth
Salary
£30-35,000
About Us
Better is a leading provider of telecommunications solutions, dedicated to delivering exceptional service to our customers.
We pride ourselves on our innovative approach and commitment to customer satisfaction.
Our Bournemouth office is a vibrant and supportive environment where every team member plays a crucial role in our success.
Role Overview
This role is responsible for owning and running Better’s internal IT, ensuring every team member has secure, reliable access to the tools and systems they need.
You’ll take control of our Microsoft 365 environment, CRM platform, and telephony systems, as well as oversee all day-to-day IT support.
You’ll also lead on new starter onboarding, IT inductions, desk moves, and process improvements, keeping our growing team productive and secure.
Requirements
Key Responsibilities
- Provide responsive IT support to all employees, resolving hardware, software, and access issues.
- Administer and optimise Microsoft 365 (Exchange, Teams, Share Point, One Drive) and maintain the company’s CRM and telephony systems.
- Set up new starters with laptops, phones, headsets, accounts, and permissions; deliver IT inductions and support smooth desk moves.
- Maintain a clear inventory of hardware and software; track allocation and life cycle of equipment.
- Ensure IT security standards are met, including MFA, password policy, device encryption, and access control.
- Keep documentation up to date (system maps, IT processes, troubleshooting guides).
- Identify and implement improvements to internal IT processes, employee experience, and system reliability.
- Support future growth by advising on tools, licences, and IT infrastructure requirements.
What we're looking for
- Experience troubleshooting hardware, software, and user access issues in an IT support environment.
- Strong Microsoft 365 administration (Exchange Online, Teams, Share Point, One Drive, security & compliance centre).
- Solid understanding of Vo IP systems and telephony management.
- Experience with CRM platforms (Hub Spot preferred, but any major CRM is useful).
- Strong troubleshooting and problem-solving skills; able to work independently and prioritise well.
- Proactive, organised, and detail-driven with a solutions-focused mindset.
- Clear and approachable communication style, able to support technical and non-technical users alike.
- Eligible to work in the United Kingdom.
Benefits
- Annual salary: £30-35,000 per year
- Opportunity to work in a dynamic and supportive team environment.
- 25 days holiday plus bank holidays, increasing by 1 day for every year of service, plus your birthday off and Christmas shutdown
- Early finish Fridays
- Modern office with an onsite café and gym and Central Bournemouth location, just 2 minutes from the beach.
- Access to a confidential third-party Employee Assistance Programme (EAP), including an online GP service and counselling sessions whenever you need them.
- Monthly staff awards with quarterly dinner and drinks at top local restaurants.
- Ongoing training and development opportunities.
- Enjoy events such as summer parties, Christmas celebrations and charity fundraisers.
- Access to discount at popular retailers
IT Support Engineer in Bournemouth employer: Better
Better in Bournemouth is an exceptional employer that fosters a vibrant and dynamic work culture, perfect for those looking to excel in telesales. With a competitive starting salary of £30K, employees benefit from growth opportunities, monthly awards, and engaging company events, making it a rewarding place to build a career while enjoying the beautiful coastal location of Bournemouth.
StudySmarter Expert Advice🤫
We think this is how you could land IT Support Engineer in Bournemouth
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Better values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Better might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Better!
✨Direct Apply to Better
Let's not forget to apply directly through the Better website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace IT Support Engineer in Bournemouth
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Better.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Better. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Better
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
