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- Tasks: Monitor calls, provide feedback, and ensure quality standards are met.
- Company: Better, a leading telecommunications provider with a vibrant culture.
- Benefits: 25 days holiday, early finish Fridays, gym access, and team events.
- Other info: Enjoy career growth and fun team activities in a supportive environment.
- Why this job: Join a dynamic team and make a real impact on customer satisfaction.
- Qualifications: Experience in call centres and strong communication skills required.
The predicted salary is between 28000 - 28000 £ per year.
Location: Office based, Bournemouth
Salary: £28k
About Us
Better is a leading provider of telecommunications solutions, dedicated to delivering exceptional service to our customers. We pride ourselves on our innovative approach and commitment to customer satisfaction. Our Bournemouth office is a vibrant and supportive environment where every team member plays a crucial role in our success.
Key Responsibilities
- Monitor and evaluate inbound and outbound calls to ensure adherence to company policies and quality standards
- Provide constructive feedback and recommendations for improvement
- Maintain detailed records of call evaluations and performance metrics
- Collaborate with team leaders and management to implement quality improvement initiatives
- Participate in calibration sessions to ensure consistency in call evaluations
Requirements
- Previous experience in a call centre or contact centre environment
- Experience in call quality analysis, QA, compliance, or call monitoring is highly desirable
- Strong ability to evaluate inbound and outbound calls against set criteria and quality standards
- Confident in providing clear, constructive feedback to support performance improvement
- Ability to maintain accurate records and track performance metrics
- Strong written and verbal communication skills
- Able to work consistently and objectively, following scoring guidelines
- Comfortable working in a fast-paced, performance-driven environment
Benefits
- Opportunity to work in a dynamic and supportive team environment
- 25 days holiday plus bank holidays, increasing by 1 day for every year of service, plus your birthday off
- Early finish Fridays
- Modern office with an onsite café and gym and Central Bournemouth location, just 2 minutes from the beach
- Monthly staff awards with quarterly dinner and drinks at top local restaurants
- Ongoing training and development opportunities
- Enjoy events such as summer parties, Christmas celebrations and charity fundraisers
- Access to discount at popular retailers
Call Quality Analyst in Bournemouth employer: Better
Contact Detail:
Better Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Call Quality Analyst in Bournemouth
✨Tip Number 1
Get to know the company! Research Better and understand their values and mission. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of a mirror. This will boost your confidence and help you articulate your experience in call quality analysis clearly.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info about the company culture and even lead to referrals.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Better team and ready to contribute to their success.
We think you need these skills to ace Call Quality Analyst in Bournemouth
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight any previous call centre or quality analysis experience to show us you’re a great fit for the Call Quality Analyst role.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you’re passionate about quality assurance in telecommunications. Share specific examples of how you've provided constructive feedback in the past, as this will resonate with our commitment to customer satisfaction.
Showcase Your Communication Skills: Since strong written communication is key for this role, make sure your application is clear and concise. Avoid jargon and keep it professional yet friendly – we want to see your personality shine through!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team during the hiring process.
How to prepare for a job interview at Better
✨Know the Company Inside Out
Before your interview, take some time to research Better and their approach to telecommunications. Understand their values, mission, and what sets them apart in the industry. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Prepare for Call Evaluations
Since the role involves monitoring and evaluating calls, brush up on your call quality analysis skills. Familiarise yourself with common evaluation criteria and think of examples from your past experience where you've successfully provided feedback or improved call quality.
✨Practice Constructive Feedback
Being confident in giving clear and constructive feedback is key for this position. Consider role-playing with a friend or family member to practice delivering feedback in a supportive manner. This will help you feel more comfortable during the interview when discussing how you would approach performance improvement.
✨Show Your Team Spirit
Better values collaboration and teamwork, so be ready to discuss how you've worked with others in previous roles. Share specific examples of how you've contributed to team success or participated in quality improvement initiatives, as this will demonstrate that you're a great fit for their vibrant environment.