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For Companies At a Glance
- Tasks: Manage and grow relationships with Enterprise property operators across EMEA, driving product adoption.
- Company: Join Wheelhouse, a leading fintech platform in the flex rental space with a fun, remote-first culture.
- Benefits: Enjoy competitive salary, unlimited PTO, and a comprehensive benefits plan tailored to your location.
- Why this job: Be part of an innovative team making a real impact in the short-term rental industry.
- Qualifications: 5+ years in short-term rentals and strong customer-facing experience required.
- Other info: Collaborative environment with opportunities for personal and professional growth.
The predicted salary is between 60000 - 84000 ÂŁ per year.
Company Overview
Wheelhouse is a fintech platform for the $500B+ flex rental space. We enable short & mid-length stay providers with 1 to 100,000+ listings to earn 20%+ more from their rental properties. In 2021, our target customer segment voted our platform “Innovation of the Year” at the Data & Revenue Management conference. This sentiment is shared by our customers, as evidenced by our platform's low churn and rapidly growing ARPU. In 2022, we closed a significant funding round, with participation from many of the best tech, travel & real estate investors. We’re a remote-first, work-anywhere company that believes in a healthy work-life balance.
Job Overview
Wheelhouse is seeking a dynamic Account Manager to support our rapidly growing Enterprise customer base across EMEA. The ideal candidate brings industry expertise, hands-on experience operating a pricing solution, and confidence navigating multi-stakeholder accounts to engage with Executives and Revenue Management professionals. This is a quota-carrying role, so you must be comfortable leading renewal and expansion conversations—but your primary levers are customer engagement and product-led adoption.
What you'll be doing
- Own and grow a portfolio of Enterprise property operators across EMEA, serving as their strategic partner on pricing, revenue operations, and platform adoption.
- Build durable, high-trust relationships with customers—translating their objectives into clear success plans and measurable outcomes.
- Drive engagement with hard-to-reach or resource-constrained accounts, using empathy, persistence, and commercial strategy to build traction.
- Communicate platform updates, best practices, and revenue opportunities with clarity and confidence.
- Collaborate closely with colleagues in the EU and US, navigating time-zone differences through strong documentation and async communication.
- Advocate internally to accurately represent customer needs, unblock adoption, and influence roadmap discussions.
- Carry a revenue retention quota—illustrating the value our customers can derive by expanding their business with Wheelhouse.
- Track and share your KPIs: customer retention, satisfaction, health, and revenue growth.
- Diagnose customer workflows and challenges to identify whether issues stem from configuration, training, product gaps, or internal processes.
- Support onboarding, change management, and habit formation across complex, multi-stakeholder accounts.
Qualifications
- 5+ years in the Short-Term Rental industry.
- 3–5 years experience in a customer-facing capacity, directly or indirectly responsible for retention.
- Effective communicator with strong de-escalation skills.
- Strategic and critical thinking skills.
- Solution-oriented, proactive, and a team player.
- Comfort navigating multi-stakeholder accounts and synthesizing cross-functional input.
- Ability to interpret data and translate insights into action.
- Based in Europe and able to work primarily in UK/CET business hours.
- Fluent in English, with professional proficiency in Spanish; other European languages are a plus.
- Experience working with European customers in hospitality, short-term rentals, or travel tech.
Your First 90 Days
- Meet the Wheelhouse team and understand team roles and responsibilities.
- Learn the Wheelhouse product, internal systems, processes, and core nomenclature.
- Develop an understanding of our ideal customer profile, internal reporting, and KPIs.
- Begin owning a book of business; assess risks, opportunities, and key dynamics within each account.
- Learn the short-term rental industry and our broader partner + technology ecosystem.
- Deepen your understanding of revenue management, owner retention, and other core customer activities.
- Establish relationships with internal product, engineering, and support teams to streamline customer feedback loops.
- Build early success plans for your highest-priority accounts, identifying quick wins and longer-term adoption pathways.
Perks and Benefits
Competitive salary ($100,000 - $115,000 USD DOE), commission ($20,000 - $35,000 USD DOE), and equity. Unlimited PTO. Competitive Benefits plan depending on country of residence.
Enterprise Account Management Role (UK & EU) employer: Better Talent
Contact Detail:
Better Talent Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Enterprise Account Management Role (UK & EU)
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. The more you engage with others, the better your chances of landing that dream job.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their products and how they fit into the market. This will help you tailor your answers and show you're genuinely interested.
✨Tip Number 3
Practice your pitch! Be ready to explain how your experience aligns with the role. Highlight your achievements and how they can benefit the company. Confidence is key!
✨Tip Number 4
Don’t forget to follow up after interviews! A simple thank-you email can go a long way in keeping you top of mind. Plus, it shows your enthusiasm for the position.
We think you need these skills to ace Enterprise Account Management Role (UK & EU)
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Enterprise Account Management role. Highlight your experience in the short-term rental industry and any relevant customer-facing roles. We want to see how your skills align with our needs!
Showcase Your Achievements: Don’t just list your responsibilities; share your successes! Use specific examples of how you've driven product adoption or improved customer retention in previous roles. This helps us understand the impact you can bring to Wheelhouse.
Be Authentic: Let your personality shine through in your application. We value transparency and collaboration, so don’t hesitate to show us who you are and what makes you passionate about this role. We’re excited to learn more about you!
Apply Through Our Website: For the best chance of getting noticed, apply directly through our website. It’s the easiest way for us to track your application and ensure it reaches the right people. Plus, we love seeing candidates who take that extra step!
How to prepare for a job interview at Better Talent
✨Know Your Stuff
Before the interview, dive deep into Wheelhouse's platform and its impact on the short-term rental industry. Familiarise yourself with their unique selling points and recent achievements, like being voted 'Innovation of the Year'. This will show your genuine interest and help you engage in meaningful conversations.
✨Showcase Your Experience
Prepare to discuss your previous roles in customer-facing positions, especially in the short-term rental or SaaS sectors. Highlight specific examples where you've driven product adoption or improved customer retention. Use data to back up your claims, as this aligns perfectly with the role's focus on metrics and KPIs.
✨Emphasise Collaboration Skills
Since the role requires working cross-functionally and across time zones, be ready to share examples of how you've successfully collaborated with diverse teams. Discuss your communication strategies and how you maintain momentum in asynchronous environments, which is crucial for a remote-first company like Wheelhouse.
✨Ask Insightful Questions
Prepare thoughtful questions that demonstrate your understanding of the role and the company. Inquire about their approach to customer engagement and how they measure success. This not only shows your enthusiasm but also helps you gauge if Wheelhouse is the right fit for you.