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- Tasks: Lead operations for our London vacation rentals and ensure exceptional guest experiences.
- Company: Join a family-owned business passionate about travel and hospitality.
- Benefits: Competitive salary, annual bonuses, and statutory employment benefits.
- Why this job: Make a real impact in a growing hospitality business with leadership opportunities.
- Qualifications: 3+ years in operations management, strong leadership, and communication skills.
- Other info: Fast-paced environment with potential for career growth into a Director role.
The predicted salary is between 52000 - 64000 £ per year.
London Perfect was founded by Madelyn Byrne over 25 years ago, inspired by her family's years living in London and the belief that travelers could experience the city more fully by staying in a beautiful home rather than a hotel. The company was born from the Byrne sisters' love of travel, creating vacation rentals with thoughtful amenities, elegant décor and insider knowledge that makes a stay truly local.
We are looking for a dynamic Senior Operations Manager to take full ownership of our London vacation rental portfolio. This is a hands-on leadership role where you will drive operational excellence across multiple properties while building and energizing high-performing teams. You will be the driving force behind day-to-day operations, tackling challenges head-on, influencing stakeholders at every level, and creating systems that deliver exceptional guest experiences. If you thrive in fast-paced environments, love taking initiative, and are motivated by results and relationships, this role offers the perfect platform to make a real impact in a growing hospitality business. This role has potential to grow into a Director opportunity.
RESPONSIBILITIES
- Operational Leadership & Portfolio Oversight
- Oversee and manage daily operations across a portfolio of vacation rental properties in London
- Ensure properties consistently meet quality, cleanliness, and presentation standards
- Act as a primary escalation point for operational issues and hands-on problem solving
- Team, Vendor & Stakeholder Management
- Lead, schedule, and manage performance of housekeeping, maintenance, and operational teams
- Coordinate contractors and external service providers to ensure timely, high-quality service delivery
- Serve as a key point of contact for guests, property owners, and on-the-ground teams
- Process Improvement & Compliance
- Develop, implement, and continuously improve operational processes to enhance efficiency and guest experience
- Ensure compliance with health & safety regulations, local requirements, and internal company policies
- Financial & Performance Management
- Monitor operational budgets, control costs, and identify opportunities for optimization
- Track and report on KPIs including occupancy, turnaround times, guest satisfaction, and overall operational performance
- Leadership Collaboration & Growth Support
- Liaise closely with senior leadership on performance, issues, and operational improvements
- Support portfolio growth initiatives, new property onboarding, and operational scaling
QUALIFICATIONS
- 3+ years proven experience in operations management, within vacation rentals, hospitality, or property management
- Strong leadership and people-management skills
- Excellent communication skills with the ability to engage effectively at all levels, including guests, property owners, contractors, workmen, and housekeeping teams
- Highly organized with strong problem-solving and time-management abilities
- Experience managing multiple properties and coordinating diverse teams
- Comfortable working in a fast-paced, guest-facing environment
- Solid understanding of UK health & safety and operational best practices
COMPENSATION & BENEFITS
- Annual Salary: €65,000-€80,000
- Bonus Compensation reviewed annually. Annual bonus based on individual and company performance.
- Employment benefits will be provided in line with UK statutory requirements.
Senior Operations Manager employer: Better Talent by Laveer & Co.
Contact Detail:
Better Talent by Laveer & Co. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Operations Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality and property management sectors. Attend industry events or join relevant online groups. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show off your skills! Prepare a portfolio that highlights your achievements in operations management. Include metrics that demonstrate your impact, like improved guest satisfaction scores or cost savings. This will help you stand out when chatting with potential employers.
✨Tip Number 3
Be proactive! Don’t just wait for job postings to appear. Reach out directly to companies you admire, like London Perfect, and express your interest in working with them. A well-crafted email can go a long way in making a memorable impression.
✨Tip Number 4
Apply through our website! We make it easy for you to find and apply for roles that match your skills. Plus, it shows you’re genuinely interested in joining our team. So, don’t hesitate – get your application in and let’s make some magic happen!
We think you need these skills to ace Senior Operations Manager
Some tips for your application 🫡
Show Your Passion for Hospitality: When writing your application, let your love for the hospitality industry shine through. Share experiences that highlight your enthusiasm for creating exceptional guest experiences and how you can bring that passion to our team.
Tailor Your CV and Cover Letter: Make sure to customise your CV and cover letter for the Senior Operations Manager role. Highlight relevant experience in operations management and showcase your leadership skills, especially in fast-paced environments like vacation rentals.
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language to describe your achievements and how they relate to the responsibilities outlined in the job description. We appreciate clarity and directness!
Apply Through Our Website: We encourage you to apply directly through our website. This way, we can easily track your application and ensure it gets the attention it deserves. Plus, it shows you're keen on joining our team!
How to prepare for a job interview at Better Talent by Laveer & Co.
✨Know the Company Inside Out
Before your interview, dive deep into London Perfect's history and values. Understand their unique approach to vacation rentals and how they create exceptional guest experiences. This knowledge will help you connect your experience with their mission during the conversation.
✨Showcase Your Leadership Skills
As a Senior Operations Manager, you'll need to demonstrate strong leadership abilities. Prepare examples of how you've successfully managed teams and improved operational processes in previous roles. Highlight specific challenges you've faced and how you tackled them head-on.
✨Be Ready for Problem-Solving Scenarios
Expect to discuss real-life scenarios where you had to resolve operational issues. Think of examples that showcase your problem-solving skills and ability to work under pressure. This will show your potential employer that you're equipped to handle the fast-paced environment they operate in.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the company's growth plans, team dynamics, and how they measure success. This not only shows your interest but also helps you gauge if this is the right fit for you.
