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For Companies At a Glance
- Tasks: Lead operations for our London vacation rentals and ensure exceptional guest experiences.
- Company: Join a family-run business passionate about travel and hospitality.
- Benefits: Competitive salary, annual bonuses, and statutory employment benefits.
- Why this job: Make a real impact in a growing hospitality business with potential for career growth.
- Qualifications: 3+ years in operations management, strong leadership, and excellent communication skills.
- Other info: Fast-paced environment with opportunities to innovate and improve processes.
The predicted salary is between 52000 - 68000 £ per year.
COMPANY OVERVIEW
London Perfect was founded by Madelyn Byrne over 25 years ago, inspired by her family's years living in London and the belief that travelers could experience the city more fully by staying in a beautiful home rather than a hotel. From the beginning, her vision was to create vacation rentals with thoughtful amenities, elegant décor and the insider knowledge that makes a stay truly local. The company was born from the Byrne sisters' love of travel. Growing up in a large U.S. Air Force family with frequent overseas moves, they learned early on how to embrace new cultures and make every place feel like home. Maddy first brought that vision to Paris, founding Paris Perfect, before expanding it to London with the creation of London Perfect. Our properties are each hand-picked in the most charming neighborhoods, such as Kensington, Chelsea and Notting Hill, where guests can experience London living at its best. This inspired her sisters Lisa and Pat to start Italy Perfect, adding their own experience and love of Italian culture to the family business. Together they united their sister companies to create Vacation Perfect, built on a lifelong passion for travel and hospitality and now offering guests the chance to experience three of Europe's most beautiful destinations.
POSITION SUMMARY
We’re looking for a dynamic Senior Operations Manager to take full ownership of our London vacation rental portfolio. This is a hands-on leadership role where you’ll drive operational excellence across multiple properties while building and energizing high-performing teams. You’ll be the driving force behind day-to-day operations, tackling challenges head-on, influencing stakeholders at every level, and creating systems that deliver exceptional guest experiences. If you thrive in fast-paced environments, love taking initiative, and are motivated by results and relationships, this role offers the perfect platform to make a real impact in a growing hospitality business. This role has potential to grow into a Director opportunity.
RESPONSIBILITIES
- Operational Leadership & Portfolio Oversight
- Oversee and manage daily operations across a portfolio of vacation rental properties in London
- Ensure properties consistently meet quality, cleanliness, and presentation standards
- Act as a primary escalation point for operational issues and hands-on problem solving
- Team, Vendor & Stakeholder Management
- Lead, schedule, and manage performance of housekeeping, maintenance, and operational teams
- Coordinate contractors and external service providers to ensure timely, high-quality service delivery
- Serve as a key point of contact for guests, property owners, and on-the-ground teams
- Process Improvement & Compliance
- Develop, implement, and continuously improve operational processes to enhance efficiency and guest experience
- Ensure compliance with health & safety regulations, local requirements, and internal company policies
- Financial & Performance Management
- Monitor operational budgets, control costs, and identify opportunities for optimization
- Track and report on KPIs including occupancy, turnaround times, guest satisfaction, and overall operational performance
- Leadership Collaboration & Growth Support
- Liaise closely with senior leadership on performance, issues, and operational improvements
- Support portfolio growth initiatives, new property onboarding, and operational scaling
QUALIFICATIONS
- 3+ years proven experience in operations management, within vacation rentals, hospitality, or property management
- Strong leadership and people-management skills
- Excellent communication skills with the ability to engage effectively at all levels, including guests, property owners, contractors, workmen, and housekeeping teams
- Highly organized with strong problem-solving and time-management abilities
- Experience managing multiple properties and coordinating diverse teams
- Comfortable working in a fast-paced, guest-facing environment
- Solid understanding of UK health & safety and operational best practices
COMPENSATION & BENEFITS
Annual Salary: €65,000-€80,000
Bonus Compensation reviewed annually. Annual bonus based on individual and company performance.
Benefits Employment benefits will be provided in line with UK statutory requirements.
Senior Operations Manager in London employer: Better Talent by Laveer & Co.
Contact Detail:
Better Talent by Laveer & Co. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Operations Manager in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality and operations sectors. Attend industry events or join relevant online groups. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show off your skills! When you get the chance to meet potential employers, whether at a networking event or an interview, be ready to discuss specific examples of how you've driven operational excellence in past roles. Use metrics to back up your achievements!
✨Tip Number 3
Be proactive! If you see a company you love, don’t wait for them to post a job. Reach out directly through our website and express your interest. Tailor your message to show how your experience aligns with their needs, especially in managing vacation rentals.
✨Tip Number 4
Follow up after interviews! A quick thank-you email can go a long way. Mention something specific from your conversation to remind them of your fit for the Senior Operations Manager role. It shows you're genuinely interested and keeps you top of mind.
We think you need these skills to ace Senior Operations Manager in London
Some tips for your application 🫡
Show Your Passion for Hospitality: When writing your application, let your love for the hospitality industry shine through. Share experiences that highlight your enthusiasm for creating exceptional guest experiences, as this aligns perfectly with our mission at London Perfect.
Tailor Your CV and Cover Letter: Make sure to customise your CV and cover letter for the Senior Operations Manager role. Highlight relevant experience in operations management and any specific achievements that demonstrate your ability to lead teams and improve processes.
Be Clear and Concise: Keep your application clear and to the point. Use straightforward language and bullet points where possible to make it easy for us to see your qualifications and experience at a glance. We appreciate clarity!
Apply Through Our Website: We encourage you to apply directly through our website. This ensures your application gets to the right place and allows us to review your details efficiently. Plus, it shows you're keen on joining our team!
How to prepare for a job interview at Better Talent by Laveer & Co.
✨Know the Company Inside Out
Before your interview, dive deep into London Perfect's history and values. Understand their unique approach to vacation rentals and how they create exceptional guest experiences. This knowledge will help you connect your experience with their mission during the conversation.
✨Showcase Your Leadership Skills
As a Senior Operations Manager, you'll need to demonstrate strong leadership abilities. Prepare examples of how you've successfully managed teams and improved operational processes in previous roles. Be ready to discuss specific challenges you've faced and how you tackled them.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to handle operational issues. Think of scenarios where you've had to make quick decisions or manage crises. Practising these responses will show your readiness for the fast-paced environment at London Perfect.
✨Highlight Your Financial Acumen
Since the role involves monitoring budgets and optimising costs, be prepared to discuss your experience with financial management. Bring examples of how you've tracked KPIs and improved performance metrics in past positions, showcasing your analytical skills and attention to detail.
