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For Companies At a Glance
- Tasks: Manage and grow relationships with Enterprise property operators across EMEA, driving product adoption.
- Company: Join Wheelhouse, a leading fintech platform in the flex rental space with a fun, collaborative culture.
- Benefits: Enjoy competitive salary, unlimited PTO, and a comprehensive benefits plan tailored to your location.
- Why this job: Be part of an innovative team making a real impact in the short-term rental industry.
- Qualifications: 5+ years in short-term rentals and strong communication skills required.
- Other info: Remote-first company with a focus on work-life balance and personal growth.
The predicted salary is between 36000 - 60000 ÂŁ per year.
Company Overview
Wheelhouse is a fintech platform for the $500B+ flex rental space. Most specifically, we enable short and mid-length stay providers with 1 to 100,000+ listings to earn 20%+ more from their rental properties. In 2021, our target customer segment voted our platform “Innovation of the Year” at the Data & Revenue Management conference. This sentiment is shared by our customers, as evidenced by our platform’s low churn and rapidly growing ARPU. In 2022, we closed a significant funding round, with participation from many of the best tech, travel & real estate investors. We’re lucky to have a long runway, low burn, and rapidly growing revenue. As a team, we enjoy shipping products our customers love, on time or ahead of schedule, while balancing work/life and having fun together. We’re best described as transparent and collaborative, and we strive to set our teammates up for success—both professionally and personally. We’re a remote-first, work-anywhere, and “yes—you should make time for that adventure/vacation” company that believes “healthy hustle” is the key to good growth.
Job Overview
Wheelhouse is seeking a dynamic Account Manager to support our rapidly growing Enterprise customer base across EMEA. The ideal candidate brings industry expertise, hands-on experience operating a pricing solution, and confidence navigating multi-stakeholder accounts to engage with executives and revenue management professionals. We’re looking for someone who thrives in a fast‑paced SaaS startup environment and has a track record of driving product adoption that translates into customer retention and growth. This is a quota‑carrying role, so you must be comfortable leading renewal and expansion conversations—your primary levers are customer engagement and product‑led adoption. Success in this role requires a solution‑oriented mindset, the ability to use data and customer conversations to pinpoint needs and risks, and the skill to turn those insights into concrete adoption plans. The ideal candidate is a collaborative problem solver who works well cross‑functionally and cross‑time‑zone, coordinating internally with US and EU teams through clear communication and strong asynchronous habits—while always looking for ways to improve themselves, their team, and our company.
What you’ll be doing
- Own and grow a portfolio of Enterprise property operators across EMEA, serving as their strategic partner on pricing, revenue operations, and platform adoption.
- Build durable, high‑trust relationships with customers—translating their objectives into clear success plans and measurable outcomes.
- Drive engagement with hard‑to‑reach or resource‑constrained accounts, using empathy, persistence, and commercial strategy to build traction.
- Communicate platform updates, best practices, and revenue opportunities with clarity and confidence, helping customers navigate a rapidly evolving product and ecosystem.
- Collaborate closely with colleagues in the EU and US, navigating time‑zone differences through strong documentation and async communication to maintain momentum while keeping an EMEA‑based schedule.
- Advocate internally to accurately represent customer needs, unblock adoption, and influence roadmap discussions with thoughtful, product‑driven insights.
- Carry a revenue retention quota—illustrating the value our customers can derive by expanding their business with Wheelhouse and identifying where adoption can deepen impact.
- Track and share your KPIs: customer retention, satisfaction, health, and revenue growth—you will report on performance and metrics at an executive level.
- Diagnose customer workflows and challenges to identify whether issues stem from configuration, training, product gaps, or internal processes, and guide customers toward the right solution.
- Support onboarding, change management, and habit formation across complex, multi‑stakeholder accounts.
Qualifications Required
- 5+ years in the Short‑Term Rental industry
- 3–5 years experience in a customer‑facing capacity, directly or indirectly responsible for retention
- Effective communicator with strong de‑escalation skills
- Strategic and critical thinking skills
- Solution‑oriented, proactive, and a team player
- Comfort navigating multi‑stakeholder accounts and synthesizing cross‑functional input
- Ability to interpret data and translate insights into action
- Based in Europe and able to work primarily in UK/CET business hours.
- Fluent in English, with professional proficiency in Spanish; other European languages are a plus.
- Experience working with European customers in hospitality, short‑term rentals, or travel tech.
- Travel – 20%
Preferred
- Revenue Management experience, including hands‑on use of a pricing or RM solution
- Customer Success experience, especially in driving product adoption
- Sales experience carrying a quota (renewals or expansions)
- SaaS startup experience
- CRM / reporting familiarity (HubSpot, Salesforce, etc.)
- Training, enablement, or support experience
- Familiarity with pacing, budgeting, seasonality, and core RM concepts (or eagerness to learn)
Your First 90 Days
- Meet the Wheelhouse team and understand team roles and responsibilities
- Learn the Wheelhouse product, internal systems, processes, and core nomenclature
- Develop an understanding of our ideal customer profile, internal reporting, and KPIs
- Begin owning a book of business; assess risks, opportunities, and key dynamics within each account
- Learn the short‑term rental industry and our broader partner + technology ecosystem
- Deepen your understanding of revenue management, owner retention, and other core customer activities
- Establish relationships with internal product, engineering, and support teams to streamline customer feedback loops
- Build early success plans for your highest‑priority accounts, identifying quick wins and longer‑term adoption pathways
Perks and Benefits
- Competitive salary ($100,000 – $115,000 USD DOE), commission ($20,000 – $35,000 USD DOE), and equity
- Unlimited PTO
- Competitive Benefits plan depending on country of residence
International Needs
- Based in Europe and able to work primarily in UK/CET business hours.
- Fluent in English, with professional proficiency in Spanish; other European languages are a plus.
- Experience working with European customers in hospitality, short‑term rentals, or travel tech.
- Travel – 20%
Enterprise Account Management Role (UK & EU) employer: Better Talent by Laveer & Co.
Contact Detail:
Better Talent by Laveer & Co. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Enterprise Account Management Role (UK & EU)
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. The more you engage with others, the better your chances of landing that dream role.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their products and how they impact customers. This will help you tailor your responses and show you're genuinely interested in Wheelhouse.
✨Tip Number 3
Practice your pitch! Be ready to discuss your experience and how it aligns with the Enterprise Account Management role. Highlight your successes in customer retention and product adoption to stand out.
✨Tip Number 4
Don’t forget to follow up after interviews! A quick thank-you email can go a long way in keeping you top of mind. Plus, it shows your enthusiasm for the position and the company.
We think you need these skills to ace Enterprise Account Management Role (UK & EU)
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Enterprise Account Management role. Highlight your experience in the short-term rental industry and any relevant skills that align with what we’re looking for. This shows us you’re genuinely interested and have done your homework!
Showcase Your Achievements: When detailing your past roles, focus on specific achievements rather than just responsibilities. Use numbers and examples to illustrate how you’ve driven product adoption or improved customer retention. We love seeing concrete results!
Be Authentic: Let your personality shine through in your application. We value transparency and collaboration, so don’t be afraid to share your unique perspective and experiences. This helps us get a sense of who you are beyond your qualifications.
Apply Through Our Website: We encourage you to submit your application directly through our website. It’s the best way to ensure it gets into the right hands and allows us to keep track of all applications efficiently. Plus, it’s super easy!
How to prepare for a job interview at Better Talent by Laveer & Co.
✨Know Your Stuff
Before the interview, dive deep into Wheelhouse's platform and its impact on the short-term rental industry. Familiarise yourself with their key features, customer success stories, and recent innovations. This will not only show your genuine interest but also help you articulate how your experience aligns with their goals.
✨Showcase Your Customer Success Skills
Prepare examples from your past roles where you've successfully driven product adoption or improved customer retention. Be ready to discuss specific strategies you used to engage hard-to-reach accounts and how you turned challenges into opportunities. This will demonstrate your solution-oriented mindset.
✨Communicate Clearly and Confidently
Since this role involves engaging with executives and multi-stakeholder accounts, practice articulating your thoughts clearly. Use concise language and be prepared to explain complex concepts in a straightforward manner. This will showcase your effective communication skills, which are crucial for the position.
✨Embrace Collaboration
Highlight your experience working cross-functionally, especially in remote settings. Discuss how you've navigated time-zone differences and maintained strong communication with teams across regions. This will resonate well with Wheelhouse's collaborative culture and their emphasis on teamwork.
